CLOSED - Your bookings are not safe
Comments
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It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.
would it be as simple as that? If they were, let's say non awning pitches effected, then it may not be the last booked, it would be the last booking the non awnings! If it was a site with limited long vehicle pitches and these were the ones effected it too would have to be the last large vehicles booked! And so the complications go on! The calls, for example, of discrimination against those with non awnings, those with longest units etc will be heard!
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Having read through this thread intermittently and now catching up, I have to say that I am shocked that a member can be 'suspended' for speaking her mind on a very relevant topic.
I am also dismayed (but no longer shocked) that the CC have provided no explanation of this apparant unofficial change to their bookings policy. The only comment from the CC representative has been a vague comment and veiled warning to other posters.
All rather pathetic and somewhat disturbing to find that, as a 'mere couple' we are apparantly now at risk of having our long term bookings cancelled if a better offer comes along.
All very poor.......
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Write your comments here...It's probably a similar situation to Sunday depatures, Oneputt. >>Decisions are made with warden's discretion<<<. The wardens know the conditions of their site as they are there to see what pitches can be made
available and deal accordingly.I appreciate what you are sayin Malcolm but it does appear that the clubs policy on cancelations is far from clear. From what Rochelle says they look at the last bookings, the length of bookings and the occupancy of bookings and cobble together something
from that.I think we all know that sometimes circumstances beyond the clubs control do mean cancellations are unavoidable. What we want is an open and fair system rather than this mess. >>>Frankly the fairest way is you simply cancel the most recent bookings<<<
which is fair and easily understood. The current system will always produce disgruntled members and lead to>>> accusations of bias<<< which may not in fact be true.Having kept up to speed with this post and all the mitigating circumstances, pro's and cons, etc. one question springs to my nasty suspicious mind.....Did the warden know the family that were awarded Viv's pitch and in doing so show favouritism to them???......I
am not throwing any accusation's about, merely stating a suspicion, after all it has been known for wardens to "reserve " pitches for friends on sites, going by what has previously been posted on CT. In this instance, if that is what happened, it has sadly
back fired. We will never know though will we???....
Were they employees of the CC, even?
There do appear some interesting behaviours exhibited by CC body corporate that are anchored in the past in respect of RHIP
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Having read through this whole thread I feel the OP's reaction was completely OTT. Things go wrong, bookings do (rarely) get cancelled. It happens........airlines do it, hotels do it, even our beloved NHS does it! Annoying, frustrating, disappointing it may be but you need to put things in perspective! Many here have jumped to conclusions in support of the OP having only heard one side of the story! Some of the comments made by the OP were quite threatening so can fully understand the suspension!
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But Gary.....we would more than welcome hearing the 'other side' of the argument, from the CC.......but they seem to be reticent to provide a response. Not unusual and this perhaps tells you something.
Ian, yes I can understand the desire from members to have the CC management posting on here but they clearly have taken the decision not to enter into dialogue via these forums. In one way I can understand that decision as you can imagine how these discussions
might turn out!0 -
Having read through this whole thread I feel the OP's reaction was completely OTT. Things go wrong, bookings do (rarely) get cancelled. It happens........airlines do it, hotels do it, even our beloved NHS does it! Annoying, frustrating, disappointing it
may be but you need to put things in perspective! Many here have jumped to conclusions in support of the OP having only heard one side of the story! Some of the comments made by the OP were quite threatening so can fully understand the suspension!The OP has posted up several transcripts which indicate the clubs position so it's hardly one sided.
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Having read through this thread intermittently and now catching up, I have to say that I am shocked that a member can be 'suspended' for speaking her mind on a very relevant topic.
I am also dismayed (but no longer shocked) that the CC have provided no explanation of this apparant unofficial change to their bookings policy. The only comment from the CC representative has been a vague comment and veiled warning to other posters.
All rather pathetic and somewhat disturbing to find that, as a 'mere couple' we are apparantly now at risk of having our long term bookings cancelled if a better offer comes along.
All very poor.......
I doubt that the CC thought their original excuse would be rumbled as a 'fib'. As Vivien had organised a Solo meet she attended the site anyway to meet the other Solos. Most other times, if a booking had been cancelled by the CC, the member would have just
gone elsewhere & not had the need or want to check on the site.0 -
Having read through this whole thread I feel the OP's reaction was completely OTT. Things go wrong, bookings do (rarely) get cancelled. It happens........airlines do it, hotels do it, even our beloved NHS does it! Annoying, frustrating, disappointing it
may be but you need to put things in perspective! Many here have jumped to conclusions in support of the OP having only heard one side of the story! Some of the comments made by the OP were quite threatening so can fully understand the suspension!The OP has posted up several transcripts which indicate the clubs position so it's hardly one sided.
The OP posted transcripts that she claims are the clubs position...........that's a very different thing.
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I'm sorry but how on earth has Viv been suspended?
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I'm sorry but how on earth has Viv been suspended?
Its in the T&Cs .....
Deletion and suspension of access process
- We will delete posts where we feel appropriate.
- If we feel a person has contravened our guidelines we will contact the person to advise and, depending on the situation, we may decide to suspend their website access without prior warning.
- If we have contacted the person previously to ask them to abide by the guidelines and they ignore our advice and continue to post in a way that contravenes guidelines, it may result in their account being locked for 3 months. If they are a member of
The Caravan Club this will mean they will not be able to access their online account for this time period or any of the services associated with the online account. This may apply to the account they are using as well as any joint, lead or family accounts
associated to the membership, so please make sure you follow the guidelines. - Once the person's online account has been unlocked, if they continue to deliberately cause offence, disrupt the community, create disharmony and/or be abusive to other people on Club Together, The Caravan Club will review the person's membership and
appropriate action will be taken. - If a person re-registers on the community as a non-member when their account has been suspended we will take this very seriously and again will review the person's membership and appropriate action will be taken.
- When suspended users re-register as a non-member this can prevent the Community Team from carrying out their day-to-day duties, which is essential for the smooth running of the community.
- This may also cause distress to other users of Club Together and as such we may report such offenders to their ISP. If their actions breach the Computer Misuse Act 1990 or any other relevant criminal legislation we will also report offenders to the
relevant authorities, including the police.
We may also temporarily lock a person's website account pending review. This may be during the weekend so we can review actions on the next available working day or because we need time to analyse your previous postings during your time on Club Together.
This may result in your access being unlocked following the review and we will advise you of further actions at the first opportunity.Please note the decision to lock a user's access to The Caravan Club website rests with The Caravan Club and its decision is final.
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The treatment of this member by the CC has been disgraceful and the aggrieved posts on here have been understandable. Whilst they have been critical of the CC, suspension of membership privileges appears, in the absence, as far as I can see, of any breach of T&C to be a vindictive attempt at silencing exposure of their shortcomings. Given the Orwellian workings of this organisation, I will not be surprised to see this post "vanish".
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But Gary.....we would more than welcome hearing the 'other side' of the argument, from the CC.......but they seem to be reticent to provide a response. Not unusual and this perhaps tells you something.
Ian, yes I can understand the desire from members to have the CC management posting on here but they clearly have taken the decision not to enter into dialogue via these forums. In one way I can understand that decision as you can imagine how these discussions might turn out!
I have sent then an email asking for clarification, before I book my long summer break. If a reply is not forthcoming soon then the CC&C and commercial site will have to have my bookings.
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Relax please. Choose your sites as and how you wish - Club sites, commercial sites or private sites - but if there is an earthquake, fire or flood then any one of them may have to cancel you. Equally if you yourself fall injured, become ill, or your car breaks down, then you too may have to cancel. You cannot promise not to cancel and nor can they. There are no guarantees in life. Enjoy your holiday.
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I will think twice about posting on here in future. I did realise that you could be suspended from the CT part of the web but have only just realised that it would be all of the CC pages, including being able to book etc. I know that I have never written
anything nasty about another member on here, but I, like many others, have been critical of the CC at times. Now not sure what I can and cannot say. All of this does seem like a gagging thing by the CC, they want a forum but only if we all talk about caravan
mechanical problems or 'what we have done today' or if we all agree with everything they do. Don't think I will bother much on here in future. Can see now why so many originals have stopped posting.0 -
It may be that the club have a duty of confidentiality over vivien's situation and so cannot post any details on this forum about her particular case.
It must have also caused them some concern that a thread has been created that has become a witch hunt against the club and the staff who work there and designed to put other members off using the club when the aim of the club is to give all its members
the best quality service that is possible.This forum is perhaps not intended to be used as a means of naming and railing against particular members of staff who are just trying to do a difficult job in the best possible way.
However that just seems to be the case with the club, running a witch hunt on one of it's members who has "dared" to question another of it's dubious decisions.
Write your comments here...The postings on here are not simply questioning the club's decision. They are causing damage to the club by aiming to put people off booking with the club by saying that their bookings are not safe. That looks to me like over-stepping
the mark.0 -
I will think twice about posting on here in future. I did realise that you could be suspended from the CT part of the web but have only just realised that it would be all of the CC pages, including being able to book etc. I know that I have never written anything nasty about another member on here, but I, like many others, have been critical of the CC at times. Now not sure what I can and cannot say. All of this does seem like a gagging thing by the CC, they want a forum but only if we all talk about caravan mechanical problems or 'what we have done today' or if we all agree with everything they do. Don't think I will bother much on here in future. Can see now why so many originals have stopped posting.
DEBSC
No member of this forum need fear suspension of their account if they abide by the T&C's and Guidelines of the Forum. There is also no issue with robust debate on subjects that question the running of the Caravan Club, if that had been the reality dozens, if not hundreds, of people would have been suspended by now!!! The problem occurs when people make it personal either to other members of the forum or to Club officials and start bandying comments around that verge of outright rudness and character assassination of individuals. People who result to such tactics immediately lose the argument anyway so a more intelligent approach is often much more productive.
Clearly if an individual is suspended that is a matter between them and the Club not something to be discussed on the forum.
David
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I will think twice about posting on here in future. I did realise that you could be suspended from the CT part of the web but have only just realised that it would be all of the CC pages, including being able to book etc. I know that I have never written
anything nasty about another member on here, but I, like many others, have been critical of the CC at times. Now not sure what I can and cannot say. All of this does seem like a gagging thing by the CC, they want a forum but only if we all talk about caravan
mechanical problems or 'what we have done today' or if we all agree with everything they do. Don't think I will bother much on here in future. Can see now why so many originals have stopped posting.DEBSC
No member of this forum need fear suspension of their account if they abide by the T&C's and Guidelines of the Forum. There is also no issue with robust debate on subjects that question the running of the Caravan Club, if that had been the reality dozens,
if not hundreds, of people would have been suspended by now!!! The problem occurs when people make it personal either to other members of the forum or to Club officials and start bandying comments around that verge of outright rudness and character assassination
of individuals. People who result to such tactics immediately lose the argument anyway so a more intelligent approach is often much more productive.Clearly if an individual is suspended that is a matter between them and the Club not something to be discussed on the forum.
David
Write your comments here...Thank you, David. That is precisely my understanding of what has happened.
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I will think twice about posting on here in future. I did realise that you could be suspended from the CT part of the web but have only just realised that it would be all of the CC pages, including being able to book etc. I know that I have never written
anything nasty about another member on here, but I, like many others, have been critical of the CC at times. Now not sure what I can and cannot say. All of this does seem like a gagging thing by the CC, they want a forum but only if we all talk about caravan
mechanical problems or 'what we have done today' or if we all agree with everything they do. Don't think I will bother much on here in future. Can see now why so many originals have stopped posting.DEBSC
No member of this forum need fear suspension of their account if they abide by the T&C's and Guidelines of the Forum. There is also no issue with robust debate on subjects that question the running of the Caravan Club, if that had been the reality dozens,
if not hundreds, of people would have been suspended by now!!! The problem occurs when people make it personal either to other members of the forum or to Club officials and start bandying comments around that verge of outright rudness and character assassination
of individuals. People who result to such tactics immediately lose the argument anyway so a more intelligent approach is often much more productive.Clearly if an individual is suspended that is a matter between them and the Club not something to be discussed on the forum.
David
Did the CC staff who decided to cancel Viv's booking receive a suspension for going against the t&c's.
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Malcolm, you are stepping along the same path that you are accusing Vivien of. No one but Vivien & the CC know the full facts, your continuing maligning of Vivien could see sanctions against you. Plus I'm not convinced the rest of the Forum users want to
read your diatribes.0 -
It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.
Write your comments here...I doubt that the club intended to discriminate against any one particular individual, CY. If anything, they have acted in favour of vivien by giving her three free site night vouchers. So why can't she appreciate
their kind gesture instead of trying to create disharmony and fear amongst other members by saying their bookings are not safe and continuing to maintain such a theme when the club have probably gone overboard in trying to appease her.Surely this is a sign of guilt on the part of the club?
Write your comments here...I don't think so, NTH. It is not a sign of guilt. It's a gesture of goodwill.
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Malcolm, you are stepping along the same path that you are accusing Vivien of. No one but Vivien & the CC know the full facts, your continuing maligning of Vivien could see sanctions against you. Plus I'm not convinced the rest of the Forum users want to
read your diatribes.Write your comments here... It has nothing to do with diatribes, R2B. It is to do with my concern that an individual member of staff has been named and villified to such an extent that it has become a fear to attend work, because of the risk of further abusive
attacks. Such vicious attacks can cause illness, anxiety depression and other such health problems and I don't want to see that happen to anyone, including myself.And Malcolm is that not exactly what you have just done with the following that you posted? (especially as she can no longer respond)
The problem with vivien is that she doesn't mince her words. She says what she wants to say regardless. She doesn't consider that making a personal attack against someone might cause that person distress.
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Malcolm, you are stepping along the same path that you are accusing Vivien of. No one but Vivien & the CC know the full facts, your continuing maligning of Vivien could see sanctions against you. Plus I'm not convinced the rest of the Forum users want to
read your diatribes.Write your comments here... It has nothing to do with diatribes, R2B. It is to do with my concern that an individual member of staff has been named and villified to such an extent that it has become a fear to attend work, because of the risk of further abusive
attacks. Such vicious attacks can cause illness, anxiety, depression and other such health problems and I don't want to see that happen to anyone, including myself.As I understand it, the forum is supposed to be a pleasant place, not a place for personal attacks against others.How would you feel, R2B, if it was you that was being personally attacked in that way?
Malcolm, you obviously don't know me at all, it means nothing to me. I am quite capable of sorting my life out-including invective-both real & online. I hope you know the member of staff that has been attacked verbally & they have told you they fear coming
to work. if not you are spreading rumour. You have no intention of listening to friendly advice, your choice.0 -
Malcolm, once again I find I need to break my usual habit of defending you. You are going over the top here. If you want to reach gold I suggest you cool it.
I'll say yet again that none of us know the full story.
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