CLOSED - Your bookings are not safe
Comments
-
I have read a few of the last posts and amazes me that some members thinks it's a witch hunt for the club, I agree you have an opinion but I would hate to plan a tour of say Scotland or Northen England only to be told that pitch unavailable due to flooding,
ok panic but these things happen, find somewhere else quickly. Then realise that some pitches were floodded but because we are only 2 for 5 nights we were cancelled because a family was staying for 6 nights. Is that a witch hunt? no that's a worry. I never
thought the club would do this, so I thank the member for bringing it to our attention. I have emailed CC asking for clarification and am STILL waiting for a reply. Maybe for those who never or hardly venture far in their vans are not concerned.0 -
It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.
Write your comments here...I doubt that the club intended to discriminate against any one particular individual, CY. If anything, they have acted in favour of vivien by giving her three free site night vouchers. So why can't she appreciate their kind gesture
instead of trying to create disharmony and fear amongst other members by saying their bookings are not safe and continuing to maintain such a theme when the club have probably gone overboard in trying to appease her.Write your comments here...Have you read the reply sent, and surely the vouchers was as a sorry we got it wrong, what would you have done Malcolm if when you next move to a site that they tell you that your booking has been canceled.
0 -
I've been to two or three flooded sites in other places and under other management - we just parked along the roadways. Is that too revolutionary for this Club?
0 -
Amazing! People defending the indefensible! It should never have happened in the first place!
Write your comments here...What happened, happened for reasons unknown to us because the club are trying not to breach confidentality about one particular member. Most of us would have accepted the club's decision and found another venue. Last November,
I applied for a seasonal pitch at Northbrook Farm which would have enabled me to park the caravan there for the entire season at a much lower cost. I was unsuccessful and so accepted the decision and have arranged alternative places to stay in order to comply
with the 21 day rule. So why does vivien insist on upsetting other members by shouting so loud about her particular situation which is between her and the club and nothing to do with the rest of us?0 -
shouting so loud about her particular situation which is between her and the club and nothing to do with the rest of us?
. . . until it happens to oneself!
0 -
Amazing! People defending the indefensible! It should never have happened in the first place!
Write your comments here...What happened, happened for reasons unknown to us because the club are trying not to breach confidentality about one particular member. Most of us would have accepted the club's decision and found another venue. Last November,
I applied for a seasonal pitch at Northbrook Farm which would have enabled me to park the caravan there for the entire season at a much lower cost. I was unsuccessful and so accepted the decision and have arranged alternative places to stay in order to comply
with the 21 day rule. So why does vivien insist on upsetting other members by shouting so loud about her particular situation which is between her and the club and nothing to do with the rest of us?What does applying for a seasonal pitch and being kicked off the pitch already booked to allow someone staying 3 nights longer have in common ?
The CC treated Vivien ( a member of the club) disgracefully and she has every reason to shout loud. If this is the way the club want to run their business then next time it could be anyone here who suffers.
0 -
It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.
Write your comments here...I doubt that the club intended to discriminate against any one particular individual, CY. If anything, they have acted in favour of vivien by giving her three free site night vouchers. So why can't she appreciate their kind gesture
instead of trying to create disharmony and fear amongst other members by saying their bookings are not safe and continuing to maintain such a theme when the club have probably gone overboard in trying to appease her.Write your comments here...Have you read the reply sent, and surely the vouchers was as a sorry we got it wrong, what would you have done Malcolm if when you next move to a site that they tell you that your booking has been canceled.
Write your comments here...It did happen to me, Cariadon, when I was refused a seasonal pitch, but I didn't accuse the club of discriminating against me in favour of another member who did get that seasonal pitch. I accepted their decision and complied
with it. It just meant having to make alternative arrangements according to the market choice that was available to me.0 -
.It did happen to me, Cariadon, when I was refused a seasonal pitch
So you are saying you were 'gazumped' Malcolm, someone who now has a seasonal pitch should not have because you were ahead of them in the queue!
..... and you call that fair.
0 -
It nearly did happen to me on another occasion when I was booked in at Gatwick Club site in the winter and there was heavy rain and flooding, luckily the rain eventually stopped and the pitch started to dry out so that I was allowed to stay. However, there
were other members, intended new arrivals that wanted to arrive and were turned away because of the flooding.0 -
It nearly did happen to me on another occasion when I was booked in at Gatwick Club site in the winter and there was heavy rain and flooding, luckily the rain eventually stopped and the pitch started to dry out so that I was allowed to stay. However, there
were other members, intended new arrivals that wanted to arrive and were turned away because of the flooding.So again nothing like the situation Viv encountered.........
0 -
.It did happen to me, Cariadon, when I was refused a seasonal pitch
So you are saying you were 'gazumped' Malcolm, someone who now has a seasonal pitch should not have because you were ahead of them in the queue!
..... and you call that fair.
Write your comments here...I was always told that the demand for seasonal pitches on Northbrook Farm far outstripped the supply and to be awarded one was like trying to win the lottery. That the names were drawn out of a hat and that you had to be lucky to get one. If you were unlucky, you would go on the waiting list and one would be offered if there were sufficient cancellations. So I guess I'm still on the waiting list!
0 -
Make up your mind Malcolm, you were either 'gazumped' as in the topic being discussed here, or you were not, in which case your point has no relevence.
If names are drawn out of a hat, that is a different kettle of fish, nothing to do with 'last in first out'.
0 -
It nearly did happen to me on another occasion when I was booked in at Gatwick Club site in the winter and there was heavy rain and flooding, luckily the rain eventually stopped and the pitch started to dry out so that I was allowed to stay. However, there
were other members, intended new arrivals that wanted to arrive and were turned away because of the flooding.So again nothing like the situation Viv encountered.........
Write your comments here...Probably similar to vivien's situation with the exception that the affected members are not venting their discontent on here!
0 -
Make up your mind Malcolm, you were either 'gazumped' as in the topic being discussed here, or you were not, in which case your point has no relevence.
Write your comments here...I wouldn't know, Davefl2, whether or not I was gazumped but, unlike vivien, I didn't go into a detailed investigation of it with the intention of discrediting the club. She has not done herself any favours by acting in such a provocative
way against the club and thereby getting herself suspended from the forum.0 -
Make up your mind Malcolm, you were either 'gazumped' as in the topic being discussed here, or you were not, in which case your point has no relevence.
Write your comments here...I wouldn't know, Davefl2, whether or not I was gazumped but, unlike vivien, I didn't go into a detailed investigation of it with the intention of discrediting the club. She has not done herself any favours by acting in such a provocative way against the club and thereby getting herself suspended from the forum.
Now I'm in partial agreement with you Malcolm
Two points, it should have been 'last in first out,' and the second is that the member being discussed gave too much information of which a lot of it should have remained personal between the club and herself. Much like what you post about your job and tax issues in General chat, some things are best kept private0 -
Amazing! People defending the indefensible! It should never have happened in the first place!
Write your comments here...What happened, happened for reasons unknown to us because the club are trying not to breach confidentality about one particular member. Most of us would have accepted the club's decision and found another venue. Last November, I applied for a seasonal pitch at Northbrook Farm which would have enabled me to park the caravan there for the entire season at a much lower cost. I was unsuccessful and so accepted the decision and have arranged alternative places to stay in order to comply with the 21 day rule. So why does vivien insist on upsetting other members by shouting so loud about her particular situation which is between her and the club and nothing to do with the rest of us?
What does applying for a seasonal pitch and being kicked off the pitch already booked to allow someone staying 3 nights longer have in common ?
The CC treated Vivien ( a member of the club) disgracefully and she has every reason to shout loud. If this is the way the club want to run their business then next time it could be anyone here who suffers.
Write your comments here...I doubt that the club had any intention of acting disgracefully and the fact that they gave vivien three free site night vouchers showed a gesture of goodwill and generosity. On sites that charge £30 per night, thats like giving away to vivien, £90. That can hardly be described as a disgrace, can it?
Do you really think it's appropriate for her to continue to make vicious attacks against the club when they have probably bent over backwards to help her?
0 -
Whatever the rights or wrongs of this particular case, in my opinion social media should not be used to sort out disputes of this kind. It is grossly unfair to both the CC who are bound by data protection regs and wardens, who have to abide by employment
conditions, and are therefore unable to fully give their side of the story. The correct approach would have been a formal letter of complaint.0 -
Amazing! People defending the indefensible! It should never have happened in the first place!
Write your comments here...What happened, happened for reasons unknown to us because the club are trying not to breach confidentality about one particular member. Most of us would have accepted the club's decision and found another venue. Last November,
I applied for a seasonal pitch at Northbrook Farm which would have enabled me to park the caravan there for the entire season at a much lower cost. I was unsuccessful and so accepted the decision and have arranged alternative places to stay in order to comply
with the 21 day rule. So why does vivien insist on upsetting other members by shouting so loud about her particular situation which is between her and the club and nothing to do with the rest of us?What does applying for a seasonal pitch and being kicked off the pitch already booked to allow someone staying 3 nights longer have in common ?
The CC treated Vivien ( a member of the club) disgracefully and she has every reason to shout loud. If this is the way the club want to run their business then next time it could be anyone here who suffers.
Write your comments here...I doubt that the club had any intention of acting disgracefully and the fact that they gave vivien three free site night vouchers showed a gesture of goodwill and generosity. On sites that charge £30 per night, thats like giving
away to vivien, £90. That can hardly be described as a disgrace, can it?Do you really think it's appropriate for her to continue to make vicious attacks against the club when they have probably bent over backwards to help her?
They broke their own t&c's so yes they chose to act disgracefully.
I wonder if they would have offered the gesture if Viv had not rightly kicked off.
Yes I do think it's appropriate as the club put themselves in the position to receive criticism.
0 -
Hi everyone,
Could I ask that we please stay on topic in this thread, as a few of the comments here are speculating over another member’s current status on Club Together. Situations like this are confidential and have the potential to upset others on the forum.
Thank you
0 -
I wonder if previous history has got in the way of the central point here! That point is what is the CC's policy when they have to make cancellations and do they ever ignore their own policy?
Write your comments here...It's probably a similar situation to Sunday depatures, Oneputt. Decisions are made with warden's discretion. The wardens know the conditions of their site as they are there to see what pitches can be made available and deal accordingly.
0 -
Whatever the rights or wrongs of this particular case, in my opinion social media should not be used to sort out disputes of this kind. It is grossly unfair to both the CC who are bound by data protection regs and wardens, who have to abide by employment conditions, and are therefore unable to fully give their side of the story. The correct approach would have been a formal letter of complaint.
Write your comments here...I wholeheartedly agree, Steve. The circumstances of this particular case would probably not apply or affect the vast majority of members and so it seems a bit unfair to the club to try to put members off booking pitches by making them afraid that their booking might get cancelled. What if the club pursued a damages claim against vivien for false representation and lost business as a result of members being potentially put off making bookings?
0 -
I wonder if previous history has got in the way of the central point here!
That point is what is the CC's policy when they have to make cancellations and do they ever ignore their own policy?exactly....isnt this all we want to clearly understand?
0 -
Hi everyone,
Could I ask that we please stay on topic in this thread, as a few of the comments here are speculating over another member’s current status on Club Together. Situations like this are confidential and have the potential to upset others on the forum.
Thank you
Can you please clarify your remark above regarding upsetting others on the forum as it appears Vivien is no longer with us for whatever reason?
0 -
I wonder if previous history has got in the way of the central point here! That point is what is the CC's policy when they have to make cancellations and do they ever ignore their own policy?
Write your comments here...It's probably a similar situation to Sunday depatures, Oneputt. Decisions are made with warden's discretion. The wardens know the conditions of their site as they are there to see what pitches can be made available and deal accordingly.
I appreciate what you are sayin Malcolm but it does appear that the clubs policy on cancelations is far from clear. From what Rochelle says they look at the last bookings, the length of bookings and the occupancy of bookings and cobble together something
from that.I think we all know that sometimes circumstances beyond the clubs control do mean cancellations are unavoidable. What we want is an open and fair system rather than this mess. Frankly the fairest way is you simply cancel the most recent bookings which is
fair and easily understood. The current system will always produce disgruntled members and lead to accusations of bias which may not in fact be true.0 -
Write your comments here...It's probably a similar situation to Sunday depatures, Oneputt. >>Decisions are made with warden's discretion<<<. The wardens know the conditions of their site as they are there to see what pitches can be made
available and deal accordingly.I appreciate what you are sayin Malcolm but it does appear that the clubs policy on cancelations is far from clear. From what Rochelle says they look at the last bookings, the length of bookings and the occupancy of bookings and cobble together something
from that.I think we all know that sometimes circumstances beyond the clubs control do mean cancellations are unavoidable. What we want is an open and fair system rather than this mess. >>>Frankly the fairest way is you simply cancel the most recent bookings<<<
which is fair and easily understood. The current system will always produce disgruntled members and lead to>>> accusations of bias<<< which may not in fact be true.Having kept up to speed with this post and all the mitigating circumstances, pro's and cons, etc. one question springs to my nasty suspicious mind.....Did the warden know the family that were awarded Viv's pitch and in doing so show favouritism to them???......I
am not throwing any accusation's about, merely stating a suspicion, after all it has been known for wardens to "reserve " pitches for friends on sites, going by what has previously been posted on CT. In this instance, if that is what happened, it has sadly
back fired. We will never know though will we???....
0 -
It may be that the club have a duty of confidentiality over vivien's situation and so cannot post any details on this forum about her particular case.
It must have also caused them some concern that a thread has been created that has become a witch hunt against the club and the staff who work there and designed to put other members off using the club when the aim of the club is to give all its members
the best quality service that is possible.This forum is perhaps not intended to be used as a means of naming and railing against particular members of staff who are just trying to do a difficult job in the best possible way.
However that just seems to be the case with the club, running a witch hunt on one of it's members who has "dared" to question another of it's dubious decisions.
0 -
It should still be "last in, first out" as that is the only equitable way. Anything else is discriminatory.
Write your comments here...I doubt that the club intended to discriminate against any one particular individual, CY. If anything, they have acted in favour of vivien by giving her three free site night vouchers. So why can't she appreciate
their kind gesture instead of trying to create disharmony and fear amongst other members by saying their bookings are not safe and continuing to maintain such a theme when the club have probably gone overboard in trying to appease her.Surely this is a sign of guilt on the part of the club?
0
