New Booking System
Comments
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Hence my last sentence and the😂.
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The repetitive stock answers become meaningless….."This is a recorded message…"
As for wondering why someone didn’t get a response when they posted a negative site review on the CAMC website, it shows Jamie isn’t really au fait with the ways of the club.
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It's always puzzled me why the Club want people to leave reviews on Trustpilot. Surely members would review internally first before venturing to an outside organisation? If I want to look at a site review I will first of all look on the Club's own website and then perhaps UKCampsites, the last place I would look is Trustpilot. Perhaps someone from the Media Department has persuaded the Club that its essential to have a Trustpilot presence but I wonder who the audience is? With over 360,00 members does the Club have the capacity to deal with substantially more members? Before the new booking systems rating were quite reasonable but since they have nose dived. Perhaps encouraging members to leave reviews they hope to rebuild their rating?
David
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Says it all really.
No wonder there are so many systems issues. Maybe people are listing issues with the other lots booking system!!!!
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I’ll look out for it 👍🏻
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I’ve said it before….TP really relates to an organisational review, ie, the CAMC as a whole, so that’s HQ, Bookings, communications, staff interaction, etc….. I tend to view CAMC in two areas, the Club Sites and CL network, and then everything else separately. (No experience of Overseas, so haven’t ever reviewed). I have nothing but praise for the Sites, they tend to be very nice, decent staff, but nowadays expensive for us. Hence I will do a review on this website after most visits. HQ however, and the Management in particular……different ball game. I know the two are intrinsically linked, but I do find it possible to like the sites, but dislike the organisation.
Most of the Site reviews on TP are fairly useless, as you can hardly ever tell which site is being reviewed🤷♀️ But, at least CAMC do respond to TP reviews, it is a very public place, and they do seem to care about the rating. Which is why it’s the best place to post about the bookings system.
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If only the in house site reviews received the same amount of attention I think it would be appreciated by those who respond. TP is meaningless, the sites aren't named and quite often 5 * star reviews contain complaints. Useless to all.
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Perhaps encouraging members to leave reviews they hope to rebuild their rating?
I am sure that is what they are after, a bit of a firefighting exercisd, attempting to shut the barn door after the some of horses (read members) have bolted.
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My friends who live down at Looe have a website page just for complaints - it’s called Looe Moaners. Perhaps a similar section on here to gather all the moans together might be a good idea - although the UK Sites and Touring section would in future be empty.
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Can't believe the number of 5 star positive reviews posted today, makes you wonder !
The cynic in me does wonder indeed; there have been some very negative reports about 5* reviews on the likes of Amazon; as for positive site reviews: totally meaningless as the name of the site is never mentioned in the reviews, so who knows which site it refers to.
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Good Morning
I too haven't received the SD, but as I've said earlier in the last SD (0/) ALL the sites phone numbers are grouped together on page 668.
Post Moderated.
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They are in the current one as well JK starting on 699. Very easy to find as they have a separate end of page colour. Although I found it quicker to ask my watch.😂 Came up with the phone number, which it would have called if I asked, distance and directions if required and even the opening times of 13:00 - 20:00. So both high tech and low tech solutions are easily available and folk can use whatever they find easiest or appropriate.
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TP reviews More site reviews are naming the site. Maybe someone heard us?! I was surprised at the number of positive magazine reviews. I don’t know what is in the message to those invited review but unless the magazine is specifically mentioned it isn’t something that would come to mind to comment on.
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I could earn a nice little retirement pot advising on how to fill out a review properly. 5* and complaints/ grumbles don’t really inform potential customers in a coherent, helpful manner……… I’d start with “name that site”😁
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This was the request to leave a review, any aspect of the club you like.....(no specific mention of the magazine.)...
'As a valued member, your feedback is hugely important - it helps us to shape your Club around the things that matter most to you.
We’d love it if you could tell us how your overall experience with the Club has been, whether it's UK campsite stays, European and Worldwide holidays, member offers, help and advice or anything your membership gives you access to. Your review could inspire future members and let us know the good things we should keep doing, or any improvements we could make.'
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I just received this reply to my Trust pilot review......
Hi Paul. Thank you for taking the time to review our services and for the feedback. We have listened carefully to the feedback following the release of our UK booking system in September 22 and have already rolled out many changes to make the system more user friendly for our valued members. We have simplified the map so it's easier to use on a mobile and via the new Club App, which was updated just a few days ago. As you pointed out, we have reintroduced the previous CL search facility as this was indeed a far better system to view the CL spots.
The Late Availability Checker is still on the website:- https://fal.cn/3v4Jy and is updated every few days to show the latest availability for the month ahead. We have altered the system slightly and now show all of the sites with last minute pitches available for you to select and book.
I will certainly make sure that your thoughts are shared with the relevant department. Wishing you a safe and happy touring year ahead~JamieWith reference to the updated app, there is no 'update' shown but if you uninstall the app and then reinstall it, it does seem to be better and faster loading.
Unfortunately I tried it to find CL near Minehead, quicker loading but result was one CL. It is the only one open all year so not much good if you're looking for CL for later in the year. Using the website green booking form , that returns 4 CLs , using the picture 'book a CL' only brings up the one. So definitely not there yet.
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The Late Availability Checker is still on the website:- https://fal.cn/3v4Jy and is updated every few days to show the latest availability for the month ahead. We have altered the system slightly and now show all of the sites with last minute pitches available for you to select and book.
This part of the reply doesn’t fill me with confidence when I know that both Poolsbrook and Clumber Park have availability, but are not on the list. There may well be others.
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With reference to the updated app, there is no 'update' shown but if you uninstall the app and then reinstall it, it does seem to be better and faster loading.
There was an updated version in the App Store. It said one of the enhancements was you would now be able to see your digital members card, which I was already able to do. After down loading the new revised App I now can’t see my card. You couldn’t make it up.😂 Apart from that I can see no differences. So they have actually made it worse.☹️
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Why change something that previously worked satisfactorily?
Having failed to get club site information, and therefore unable to check costs against my budget, I have resorted to looking up the independent sites to meet my needs.4 -
"Thank you for letting us know you have found sites which meet your needs
Have a look at the thread headed Small Private Sites which was started on here three years ago -listing sites which some of us discovered 20 years ago.
Have you only just started to branch out?
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Hi,
I would have thought that since go live the website would have improved over time as it is de bugged and refined, it was so bad in September I had to e-mail the Chief Exec to get a booking amended).
Just tried to amend a booking I have for later in the year, website just shows the circle of doom - all I want to do is move the dates to a week later. Have tried to amend these dates twice.
I have even tried to cancel the booking (so I can make another one for the later dates I now wish to go). The same, circle of doom.
Is the intention of the CMHC to alienate its members to get them to leave? it certainly appears that way!
As an aside, why do you need to know the age of my partner, what difference does it make whether she is 31 or 51, the price is just the same?
I will make an attempt to speak to a human on Monday though not holding out much hope, looks like I will be asking M Lomas again!
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I find the new website does not give the information found on the old one.
It as no link to the route planner, the map is unusable, no good for browsing.
I have gone back to the handbook!
I normally book about 8 weeks away on 7or 8 sites in January (and have never not turned up) To do this now would be to expensive in January.
We have caravan club members for more than 20 years but will be using club sites less in the future.
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CARE WHEN MAKING CHANGES ON THE NEW BOOKING SYSTEM. For information only
I recently made a booking for a club site in July. Under the new system I paid the 20% deposit with the option to pay the balance on arrival.
Yesterday I attempted to make a change to the booking on-line. The booking is well outside the 21 day limit but, because I tried to reduce the number of days from 10 to 7, the system tried to charge me a cancellation fee of £50.62. Luckily I spotted this before hitting confirm.
I had to contact the service centre to get the change made correctly - This certainly is NOT an improvement if this is the way the new service works. I queried it with the agent who indicated this should not have happened.
Hopefully this was a one off glitch but just in case be vigilant if you are trying to amend a booking. Check carefully.
I have reported this via the feedback forum.
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First time trying to use the new booking system and terrible experience.
The server is so slow and using the map is impossible. Even typing this the server stops responding and waiting for text to appear.
Went through all the booking procedure (dates of birth??? What is this all about and I consider it an unnecessary invasion of privacy) but having finally got to the check out and pay the deposit a new browser tab opens titled card capture and displays a blank page. Tried several times but same result.
So telephoned to try and make a booking where recorded message informs me that many of the problems with the new booking system have been resolved (ha ha) and then says sorry we can't take your call due to exceptionally high levels of calls surprise surprise!
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