New Booking System
Comments
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Steve mentioned map searches but many prefer easy to read site details which is what made the old system simple and straightforward. Now with the addition of split pages, information and maps squashed together it just seems complicated. Unfortunately the real need for maps offering site access directions or "how to get here" is missing.
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Why can you not input additional adult date of birth using keyboard? Using the calender takes forever! My details come up but not my wife's somI have to go through the hassle.
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I would agree it’s overly complicated for a mobile phone. Well at least it is for me, although younger folk seem to manage all sorts of things on them without pressing the wrong buttons.😂 However, on a pad, lap top or desk top sized screen I much prefer it to the old system. I like how you can have the map alongside the list. Whilst it was very poorly introduced and staggered along for a while, I now find it fine for search and book, although I don’t use the filters. Plus of course there are still things missing like site directions and links to leaving a review.
All the above relates to the web site. The so called App is still an abomination.👎1 -
I wonder if the Club have anyway of knowing how the Booking system is accessed and by what systems? Although I have not yet booked a site on the new system it seems pretty straight forward using my preferred method of PC/Laptop. However when you read a lot of the hobby related Facebook pages you get the impression that users there want to use the App which, like here many people find frustrating. That frustration seems to be making people use the call centre to make booking or amendments. That probably is OK in the shorter term but surely unsustainable in the longer term?
As far as searching for sites I much preferred the old drop down menu by region. I have been around long enough, not only to have used many of the Club sites, but also I don't need to see them on a map to know where are! Newer members won't have that knowledge.
David
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It seems so easy to me to select a Club site from the handbook and then make a reservation on the booking page which pops up on the website.
I really don’t. Know why people persevere with the app if they find it troublesome. My patience is short!0 -
If people use the feedback contact they are asked to provide device and system details. I think if I was new to club sites I would also find the search on smaller devices like mobiles quite frustrating and lacking, especially trying to use filters.
https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback
I won't be using the app and I was sorry to see site tel. numbers haven't been included on the site details pages in the latest directory, there is obviously a push towards using QR codes instead to obtain further details. This is all ok if everything is there at the other end, but it isn't!
Edit it's a pity this feedback link couldn't be added to Rowena's original post as I think it would help everyone?
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I wonder if the Club have anyway of knowing how the Booking system is accessed and by what systems?
They should know if they have decent analytics. I can log onto my host server for my web site and get a lot of information about access including the type of operating system and browser used for access.
peedee
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Since there is no 'wrinkly discount' there is no need whatsoever for DOB for adults. I can see that it might be needed for children. When completing the number of occupants, it should not be beyond the wit of the IT dept. to only request DOB if the children field is greater than 0.
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Marketing purposes so they can see which advertisers to pitch to🤷🏻♂️. We know we are older but we really don’t want to be reminded via advert bombardment😂
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Just a heads up for anyone who might be like us and doesn’t want to bother with the automated booking/deposit system, who might consider phoning and arriving on the same day, if out on a tour already and in area.
The Club seem to have done their best to hide site contact phone numbers, but they are still there, and include an out of hours option🤩 Doesnt of course mean that anyone at the other end will answer it, but might just be handy.
Telephone numbers are on each Site Plan leaflet. Link is at the bottom of each webpage for individual sites. 👍
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I believe it’s because the booking system is adapted ? from the overseas system where DOB is needed for ferry bookings. IT have done a poor job of adapting the system. Things like this should have been removed from the UK bookings. IMHO.
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Good Morning
Site details have always been on the site map Ttda. You'll have also observed that the mobile number on said plan clearly states that it's an "Emergency out of hours number". That went on the site plan last year.
JK
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C&CC have a wrinkly discount and you don’t have to put DOB in on their site. However, you do have to prove you qualify and then they send you an amended membership card. We applied during covid and had to send a photo of our passports, or photo driving licence. I believe when offices were open you could just show proof to the site manager and they would amend your record on the computer.
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Apparently (according to Trust Pilot responses) this is being reviewed, I agree it should never have been included. I don't like it on the grounds of information security. I'd be inclined to just make up suitable dates at present!
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Morning brue
Not sure about the new SD but in the last one (2021/22) all the site phone numbers were grouped together on page 668
. JK
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Yes I know they are on the site maps JD😁 But others might not, and it’s not obvious where to find the phone numbers on the website. I haven’t checked our new SD yet.
Given the difficulties we had trying to get anyone on site at FM to pick up the phone a couple of years ago, by the time we had spent a frustrating few hours, not getting through, it had become a borderline Emergency! Just saying! Not an option to try unless it is though, I agree. Club gets 2/10 in terms of helpfulness on this item of Customer Care, contactability.🤷♀️
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Go on, Paul. Tell it as it is. 😂😂
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I have been trying to check out club sites, mainly to find the costs for any planned stay. We are retired and, probably like many members, we have to fit the cost into our budget.
This being relatively easy in past years, why on Earth have the club made the system [for me anyhow] so unworkable? In desperation, I am now looking at the independent campsite market for possible bookings. After some 22 years with the Club I am now beginning to wonder if it is worth being a member, considering that I feel as though satisfaction for members is secondary to the Club administrators’ cumbersome playing with technology.
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well unless people complain things won't get better?
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Thanks Brue, worth considering👍
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🤣 If the anonymously reviewed Club Sites were taken off TP (given that most don’t mention which blinking site they are reviewing🙄) then TP ratings would be a good deal lower. I use TP to review the organisation overall, this website to do Site reviews.
Give ‘em hell Paul🤭
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I see Jamie’s busy forwarding feedback to the relevant teams today. It’ll all be OK now 😂
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🤣 I feel sorry for those dealing with answering the reviews. Stock answers though, so an easy copy and paste. Hopefully some of staff will do workplace reviews, now they are usually insightful🤭
Not all the fault of the Club I concede, some folks can’t even find the right organisation review page on TP, so coping with the new shambles of a booking system will be a challenge😁
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Not if it’s on the C&CC review page🤣
I think they might be on a charm offensive at the moment……
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