New Booking System
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
Comments
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We are on site trying to book extra nights, we are confused, the wardens are struggling!! The previous system worked so well...why fix something that wasn't broken?
Do not understand why my date of birth and the length of my tow car are relevant to making a booking.
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The new site does not show my current bookings but assumes that I wish to make a new booking!!!
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I did not receive an email confirmation for my one night booking and two payments were taken so I've paid twice for the booking. I've cancelled this morning in the hope that my bank account will show a zero against CAMC payments.
I note that others have also had extra payments taken.
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Moderator Edit:
Duplicate post Deleted User.
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What a shambles? Deposits taken, no record of bookings and why do I need to give everyone’s DOB - can’t see the need under GDPR to collect this data?
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I'm sorry Rowena, but this has gone beyond a stock apology from a 'staff member'. Are the executive even aware of the anger being expressed by the membership at the total disregard for your customers?
Is anyone in the executive going to take responsibility and make a full, heartfelt apology for this debacle?
Are they even reading the posts on multiple (very public) forums including this one? Have a look at Trust Pilot and see your standing plummeting!
You are facing a mass exodus of members unless someone gets a firm grip on this appalling situation.
Your members deserve better - it's a shame nobody there seems to think so.
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I'm struggling to book as well, but chill out everyone! In particular if you are going to go to the site then paying a deposit doesn't cause you an issue but hopefully will stop people not turning up.
My brother in law was on a site last week, officially full but 3 empty pitches which is lost revenue for the club, that's not fair on members or the club.
Teething problems are annoying but that's all they are I'm sure they'll get it sorted.
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You are aware that there are folks out there that have had money taken out of their bank accounts by mistake? Including one poor soul who is minus over £750? That’s some teething problem, and I would say worthy of a very sincere letter of apology at the very least. Whilst I am sure things will improve, the Club have had well over two years now to get this right, not to mention the delays through this year since April. Which ever way you look at it, it’s a shambles, and one of the Club’s own making. It’s Membership, many spanning decades of loyalty deserves far better.
And that is me chilled.☹️I can do unchilled as well If pushed hard enough by incompetence and lack of care😡
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It’ll be full of praise for the new system, GT 😟
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Ro, Unfortunately this isn’t a one off event, the continued incompetence of whoever is responsible is plain for all to see. If one of the major holiday companies suffered an IT debacle like this the head of the responsible department would have been escorted from the office.
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Multiple inaccuracies on trying a booking.
Information on the sites I looked at stated how many pitches, 85 (13) hardstanding, wrong they are all hardstanding. Same thing on another site.
You can select either by 'site name' or 'location' so you need to know what the name of the site is first
If choosing 'Location' it doesn't recognise the likes of Yorkshire.You can start to type in the first 3 letters then select from a dropdown list - so Yorkshire UK- however the list gives 20 sites, NO they are not all in Yorkshire.
Pretty rubbish as its all done by the map, I want a list of sites in a given area why can I no longer get that.
The flipping 'CHAT' icon covers some of the information you need to see yet you can't move it out the way Aaaaargh
Looking at CLs according to the information listed on any CL, they have NO PITCHES. There is no way of searching an area to get a list of CLs other than by the map and only 1 at a time, I want a list, by the area I'm looking at so that I can choose.
I understand that websites need to change and update but as others have said 'if its not broken' surely there was a way that deposits could have be added to the previous booking pages which worked perfectly well.
Still not convinced that the members asked for deposits.
Definitely not a good experience trying to do anything at the moment
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PREVIEW FROM OCTOBER MAGAZINE
Following a few minor inconsistencies on day one YOUR new improved booking system is fully functional and proving a huge success with all our members - You asked and we provided.
Best wishes from all at The Towers xx
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The reason given for the introduction of a deposit system is to stop speculative booking.If such a large number of members were making these bookings it must be this that this was a system a large number of members wanted.Is this a club run for the benefit of members or is it just a bookings Web site run for profit.
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Regarding dates of birth, during my failed attempt at booking they asked for my wife's DOB. So ok, complete the date and month - then when it comes to year there was no drop down box of years. The only way was to swipe through month by month for 75 years - would have taken 900 swipes. I lost patience - she is now 12 years old as far as the club is concerned.
And the android app is still not working.
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As I have said elsewhere, as have others, given the delays in implementation, pressure on the site was inevitable. So why not release a couple of weeks at a time?
Where is the communication with members? Firstly telling MEMBERS new site was open ( I found out from another forum) and secondly explaining the issues. Why should members have to go looking for info on social media? This is not just an IT failure but a PR failure also.
I am no IT expert, but in the past it has been explained to me that new websites should be as user friendly as possible, and as intuitive as possible. The days of only geeks being able to navigate sites has long gone. Well this new site fails spectacularly, even when you get on it.I also thought there was some rule of thumb about max number of page clicks before majority of users landed on a page that was useful to them. Another failure.
There are a number of current threads on this forum concerning the various problems and I think it is indicative of the seriousness of those issues that there are many new people posting. Many extremely frustrated members, in some cases with appalling stories and no where else to go, because the Club cannot be contacted.
Reputational risk? Pretty much torn to shreds. The individual stories of joining the other club, or booking other sites will simply be the tip of the iceberg.
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