New Booking System
Comments
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Not my experience, I'm afraid, when using the website on a laptop rather than the app.
My wife and I are joint members, and My Profile confirms this. When trying to make a booking for 2 people, ie the two of us, and no guests, the website still demands the second person's name and DOB before continuing.
It's set up as if you were trying to make a ferry booking but for a UK site booking I find it disrespectful.
BTW I just entered rubbish in those fields and the system then let me continue.
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I received no notification that the booking system was opened today only by chance I went on and was in a Que. After putting a couple of 2023 trips into our basket and watching how much deposit I’d need to pay for a year in advance and also the price increase for certain sites we decided to not bother as there would be an awful lot of money we currently need sitting in their account for a long time. We have never not turned up to a site and understand it is frustrating for the club when this happens, but surely they could have just limited you to a certain amount of bookings per year on the current system. We have always looked forward to planning our holidays on the site when we were able to but unfortunately we are not going to this time and may even look at other private sites which is such a shame for us members who always abided by the rules! Surely the club would know who the persistent offenders are and cancel their memberships. The booking system is confusing and after such a long delay & negative reviews from members who have tried to book I am not at all confident in making any new bookings for the time being!
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It appears to work differently on various devices, on my android smart phone I ended up leaving OH at a nice youthful 22 years, on my laptop the calendar worked OK. As others have said aim for an adult age if all else fails.
It looks as though the overseas booking details are conjoined with the UK. I presume this why there is a pet travel question and the ages of the party are required even if they are members with a membership number. Far too complicated.
I have complained about the double deduction of our booking payment, have had a standard reply which aims to respond in two days. I cancelled the booking but unfortunately the payments remain pending on my bank account. I wonder how long this will take to resolve?
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Totally agree. Was it such a problem that they had to upset ALL the members in trying to sort it out. It should be an easy data scrape to find out the worst offenders and remind them to consider their behaviour. I've only cancelled a couple of times, well in advance and for very solid reasons.
We used to plan out our whole year, a mix of commercial and CMCC and it was exciting to do that, the lack of deposits for CMCC facilitating it. But having to pay substantial deposits to cover all that now with CMCC and Commercials; it's a pleasure that won't be happening again.
Touring by its nature is flexible and loose when planned so far ahead. Now it has turned into a 'Holiday Park' business where you book and are fixed to your choice (notwithstanding the 21 day refund rule but that doesn't facilitate the flexible nature of touring). CMCC has moved away from what I thought was at its core - for the members to tour in their vans???
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I think you are right. Despite adding the word 'Motorhome' to their name I don't think that the club understands that the 'modus operandi' of caravanners and motorhomers are quite different. Typically, a caravanner will tend to park up for a week or so whilst a motorhomer will rarely stay in one place for more than two or three nights. A motorhomer is, I feel, more opportunistic or spontanious in their touring behaviour.
For example, in our motorhome we made an 1800 mile round trip to Orkney earlier this year and mostly didn't plan more than 24 hours in advance. On one occasion we called in to a CCC site for a service stop en route - water, waste and shower all for less than £8. On the other hand our son took his caravan and family to a holiday park for two weeks. Both choices were entirely appropriate and everyone was happy.
Nevertheless, the club needs to be flexible and wake up to the competition from the likes of Britstops, the aires being promoted by Campra and other motorhome stopover options being introduced by local councils. Simply adding service points to club sites is not enough.
This current website debacle and booking policy does nothing to attract a motorhomer like myself. If it were not for the CL network, I think I would cancel membership tomorrow.
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For god sake stop moaning
Most systems have teething problems when first implemented
This morning tried the new system , worked perfectly no problem , system seems ok with me1 -
You might feel differently if like me you actually booked a stay and found the club had taken your payments out twice and had not sent a confirmation of the booking or transactions. I have had to cancel the booking and await the return of my money. Only then will I decide whether to risk rebooking with the likelihood that I might have missed out due to low availability.
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Has anyone found a way to see late availability the way it used to display. At the moment you still have to go in via the book a campsite so you need either the site name or a Location (which I can get it to work) I get all sorts of weird suggestions that are not what I'm looking for.
All I'm after is a list of what sites have availability over the coming weeks, it worked fine before this.
Thanks to brue and WN I have now found the way to see CLs without going into the 'book a campsite'
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Ican't see that to be the case. I have just returned form a ferry crossing from Newhaven to Dieppe and back booked through the club ( 'old' system) and a link was provided for me to give all the details ov those in my party direct to DFDS on line. This included passport numbers . Are the Club asking for this detail too ?
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Why was the system not Beta tested.
They could have (should have) involved members by asking for volunteers from the membership to sign up for testing the system. It happens with other software programmes.
After all we are the people that's going to be using the system so we should know what we really need and what is not required. If we are members and joint members, then they have our details on the system as is the same with outfit details.
Home bookings and overseas bookings are totally different. It's not a one size fits all.
I still can't view My Bookings on My PC. I get directed to the bookings page after having once again to queue. It makes no difference if I select My Profile as it keeps directing me back to the bookings page over and over again.
On the iPhone app I can view the bookings eventually after having to log in several times. The remember my details box is in operative. I don't want to book in every time i want to view my bookings and also the membership card does not display but suggests that I join the club to be able to view my card. Only been a member for 34 years after re-joining after a break.
Next break is permanent if it isn't rectified. Need to clarify that I prefer Club sites to others available and we don't tow to the continent.
I'm sure the system will be rectified, and we can all book happily ever after.
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I have not found a way. You seem to have to select a specific period. I tried Cotswolds for this weekend and Cotswold district came up, which I selected. This threw up a map of the correct area with the sites listed down the left hand side of green screen. Those with availability for my selected dates showed prices at their locations on the map. Those without full. Although some zooming in and out is required and it doesn’t run that smoothly.
I personally don’t think it an advance on the old system of showing late availability.
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The Club had an advert out for a job which involved number crunching around Membership trends and spends. So as Rocky says, I have no doubts we are going to be analysed closely in terms of targeted marketing, maximising Club income. Whether or not they sell this information on to “partners” remains to be seen. But I won’t hold my breathe.
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You were very lucky....
I have just attempted to book a site....everything fine with dates etc...even paying the deposit...but then "you are in a queue"...then "An unexpected Error has Occurred please ring etc etc...Checked my bookings..nothing there or any email confirmation. Only confirmation I have is that the deposit has been taken from CC. Can't even pay by Apple Pay had to find my CC to make the payment..how backward is that !!...So I'm 20 minutes into a call to the contact centre....
Just read some of the posts on this thread (just back from a tour)..could be tin hat time at the NEC Club Day...and the upcoming AGM
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Thanks Steve, definitely not as friendly as the previous version. I can't seem to get the 'Location' to work for me, I've tried the likes of Yorkshire or Peak District but it returns a load of rubbish.
It was fine the previous version as you could see at a glance where the availability was then you could decide if it was suitable for you to get there from where you were.
I will have a go at what you searched to see if that helps in anyway to fathom out how to work this useless site.
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It a new system , and the complexity of what it is being asked to do ,some problems can be expected,
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And how long as the new system been in place ?
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They have had at least 2 years to implement a new system that most on here didn't want. They should never have launched the new system until it was proven foolproof. I speak as someone who has had a double £365 deposit taken from my account in error and have been unable to recover the money thus far 😡
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Well I tried another search using Location, this time I broke down Yorkshire into sub areas
North Yorkshire - no results found - offer of nearby campsites gave Bolton Abbey at Skipton, well that's N YORKS, Kendal in Cumbria, Mot Yorkshire then. Lower Wensleydale - that also N YORKS, Meathop Fell, Cumbria, not YORKS. I see they have at least retained their award winning search facility 🤣🤣🤣
Would be as well using the map and dart method, probably more accurate. 😠
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Ditto...Cant even get back in to cancel the booking....Now 50 minutes into the contact centre call...
With a fiasco on this scale....it must be obvious to all that there is is little or no direction from senior management....and sorry Rowena your apology (on behalf of the IT team) doesn't cut it..This should not have happened !!
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Finally cracked the code to search by location.
Type in area - Yorkshire - drop down gives you choices, choose Yorkshire, UK.
Press search, a list will appear that hives more than your search but if you go across to the map and home in on Yorkshire it will highlight all the sites in that County, the list also adjusts to give you the sites.
Now all we need is to know what areas the club have set as Location.
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So...I'm through to the contact centre..Agent has taken my details including CC long number and now has put me on hold while she confirms with finance that the deposit has been taken...aside...I think the 'hold' music they play says it all at EG..at least they could play some decent music...
OK finance has confirmed my payment...Agent has finalised and confirmed my booking and I should get an email 'shortly'...there is a team working on this..so I'm told..
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