New Booking System
Comments
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The warden who wanted extra money was not on a site where the issues were.
The first one was Strathclyde, I walked to the wardens area at about 11.30pm to raise an issue about the noise, drugs and urinating but forgot to take my phone and there was a note with a mobile number. It was quite a long walk and my wife said forget it when I got back to the van. I was actually torn. The move to single couple wardens puts a lot of strain on them covering from 9am to 8pm alone but then when they are not visible onsite so people take advantage.
The second was Dunnet Bay, again no real visibility of wardens. It feels like they have been told to relax the rules. One time it was a lovely evening and two blokes were playing load 90's dance music. People were closing their caravan doors and windows so I told the people involved to turn down their music. I had almost shout for them to hear me, they turned it down but it then continued to go up a notch every half hour afterwards. The same people were going out of their van to urinate, nice. Again apathy takes over if the wardens do not want to check on the site why would they want to hear about problems.
The third issue was again Dunnet where French boys were weeing whilst their parents were sat there
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Anyway I eventually caught up with the warden after spending an hour of my morning checking emails and bank records to prove that I had paid only for her to say 'yes you were right I checked but i didn't want to come and disturb you'!
I am afraid I find that hard to believe, it would take me 60 seconds to do the same. I always check before we arrive at either CAMC or C&CC, where we opt to have the money taken the day before arrival. Even having to get a lap top going wouldn’t take much longer.
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Genuinely took that time to work out. 4 site trip booked months ago at 20% deposit but then realised that even though they were booked altogether £25 was taken for the shorter stops rather than 20%. Confused because the deposit is now £20. I had the emails my wife has the banking. It took a while to decipher. The warden was asking for a very specific amount of money that was actually incorrect.
You are clearly an amazing human being and I need lessons
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Jpt, did you bring these issues to the attention of the wardens, albeit after the events? If not, they couldn’t possibly do anything about it. Alternatively, have you made a complaint to CAMC so the events can be investigated?
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It’s much simpler to find items if you move site booking mails into a separate folder.
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As said on the other thread this is my last time staying at club sites after 15 years of being very happy so i won't need to save emails. I am all in favour of deposits but other issues are the problem and this is getting OT.
I am in a separate discussion with CAMC by email, they never answer your email properly even after the standard three days wait so you reply and they get back again another three days later. It can take two weeks to resolve an issue with them. What is the point?
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I must admit, I have never done any multi bookings. I much prefer to have everything separate, even if sites are consecutive. However, I assume even with a multi booking you get an email telling you the total paid before you arrive. Ours came about 2am on the morning of arrival.
Not amazing unfortunately 😂 both are accessible on the same phone and using finger print recognition it is very quick to get into both emails and banking. When we arrived at Seacroft the booking system was in tatters then, we hadn’t received an email and there was nothing on banking. Although in that case the wardens new we hadn’t paid and I agreed.
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I must admit, I have never done any multi bookings. I much prefer to have everything separate, even if sites are consecutive. However, I assume even with a multi booking you get an email telling you the total paid before you arrive. Ours came about 2am on the morning of arrival.
I had the email but the warden told me that it was wrong so I had to go back to the start to trace all moneys vs. booking to prove it was right. complication with website saying £20 booking vs. it being £25 at the time and the warden quoting a completely different number to the actual balance paid really didn't help. Also had to balance up being part way through the holiday.
Apologies for being spikey in original reply and thanks for taking it well but there is not always a straightforward scenario
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Amazing ...... I've just been reading complaints from over 12 months ago, and the system seems to have got worse since then, not better. This week I've tried to book 2 sites which both showed online as "full" for the next 12 months. For the first one I managed to book by ringing the club (and I found that the site was not actually full). Today I found the same problem with another site, but I can't book it as both my computer and phone won't let me do it, and there is no telephone service on a Sunday. Just what are we paying for with our membership fees????
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You could always ring the site directly, I know they wardens answer phones on a Sunday,
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You do need to check all pitch types when booking as well. If you choose service pitches, and there aren’t a lot on the site, then it will show as Full if they have all been booked. Changing your choice to a HS, or Grass option will show differently.
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I have used the new system twice and got to the payment section to find I did not get confirmation of payment and as a result no email confirming the booking. I checked my online bank account and found the money had been taken. I had to phone the main office (not the actual site) who confirmed my payment had been taken and they then completed the procedure. If I had not checked then my booking would not have been reserved but the payment made.
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Yes very true but in which case a extra day won't probably make much difference?
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Well that depends on one's point of view and therefore not really a fact.
There has been posts suggesting it but then then these are relatively few compared to the total of all bookings made. And as suggested it could have been showing full if the pitch type was not correctly selected, this has caught a few people out before and others have posted problems only to come back later and say it was their fault and not the booking systems', so again in my view it is not a fact.
it's been absolutely fine for me and never had any problems.
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But the fact remains that the poster ended up having to ring up to make the booking, and the post by Tirrill above our posts also shows that for his/her booking payment had been taken, but the reservation wasn't made. Resulting in having to make a call to HO to get it sorted.
Having used other booking systems, I still find this one far from user friendly, and it also appears to still have too many glitches.
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Having used other booking systems, I still find this one far from user friendly, and it also appears to still have too many glitches.
That was certainly initially the case but my recent uses of the system have been entirely positive. I prefer it to the other clubs version, as it is easy to see availability and price per night up front. My only complaint is with the App, which still only works in portrait even on an iPad, where it would be more usable in landscape. Also it is really only a front end to the web site and has no offline search capability.
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It does seem a bit hit and miss according to posts on here. I have only had two occasions to use it, right through to completion of a booking, and in fairness had no issues, but then I’ve been reading all the posts, taking in the best way of doing things, looking out for the pitfalls, so have become quite familiar with it, despite not using it much.
It certainly isn’t the most intuitive or easiest online booking system to use, and the sheer number of changes to it in the past year bears this out. I don’t like the fact that all you get is a single price total, that may or may not alter according to dynamic pricing. I prefer to see what elements and how much I am paying when dealing with the Club. Last week I paid on morning of departure, just as we stepped into MH cab.
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I had my first issue with the Site Bookings form yesterday.I kept adding another Adult and when I went back in to amend,the Adult section was greyed out.
I had to cancel 3 times booking and wait approx 30 mins before it seem to reset itself,the balance has been debited,but I have received no e-mail conformation,but it is in my "future booking" section.
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I did a booking yesterday, everything went through okay but i did not receive an email confirmation, but like Fozzie, its in my future booking section, however this does not state which site has been booked.
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