New Booking System
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Unless you like mail shots👍🏻. Blacks sale-Merrell hikers, was £160 down to £90, Bosh in like Flynn👏🏻👏🏻. 24hrs later I’m wearing them. Yup digital receipts have a place in(my) life.
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Unsubscribing is hardly an onerous task if that’s the way you want to go, ED.
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I just booked 4 nights for our first trip of the year and using the new booking system. So far it seemed to work fine and I received the confirmation by email. So fingers crossed that the system has us and all we now need to do is pay the balance on arrival.
For us, with unpredictable demands from aging parents, I still think it's a real shame the club introduced the deposit system and it will make us far more likely to look beyond club sites when making our last minute bookings. But so far the booking system itself seemed to work.
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Lucky you !
Late to the party on this and gave up the will to reading all the comments!
On my desktop we managed to book after several attempts (Mac/ Safari)
No hope at all using an IPad & Safari brought to use while travelling !
Just don’t understand why something as simple as setting up a web booking site can be handled so badly on a number of levels.
My concern is that the site is so bad that it will be easily hacked and a lot of personal information skimmed.
rgds
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No hope at all using an IPad & Safari brought to use while travelling !
How old is the iPad? Whilst my very old one, which is stuck on iOS 10 can’t handle it. The newer version, now in its third year handles it OK. It is very memory and processor hungry. So perhaps don’t expect the maps to be as fast on the pad as the Mac.
As you have to input DOB’s for additional people every time, there doesn’t seem to be any more information held than previously. Credit card transactions are processed through a secure third party site. To me there doesn’t seem to be any more risk to my data than there has been since they started online bookings.
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Ipad is a mini running iOS 16.4. about 2 years old.
Part of the problem is the screen is small and the graphic layout tends to get crowded, so the information becomes a challenge with hidden input confirmation.
Not sure if it’s a common problem but the web page updates tend not infrequently hang, stall or just drop out.
The web speeds are ok at 32 down and 14 uploads mbps, so it’s either a routing or server response problem.
That above apart, the mini is a useful bit of kit. I am hesitant that using a phone hotspot whilst touring will work. Previous years I have had no problems with booking etc using the mini.
Rgds
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Another strange but true item whilst searching for sites and CL sites in West Sussex showed 192 locations covering Hampshire, Kent and a good few north of London.
Rgds
Edit. A further scroll through that list came up a couple in Yorkshire !?
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Amending a booking for the first time with the new system.
I have just tried to use the website shorten a booking in June by one day, but couldn’t find a way to do it without paying the balance. I prefer to pay on arrival. I have paid a deposit when I made the booking.
I phoned The Club booking line to do the amendment The gentleman who answered was unable to tell me what I was doing wrong. He said he couldn’t explain it.
i asked if this means that I might need to telephone to make future amendments instead of using the website and was told ‘possibly’.
After all these months, I can’t believe that this can happen! Has anyone else any experience of amending a booking without paying the balance please? Is it me?
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No it's not you, due to deposits amending a booking appears to be a task worthy of an award ceremony...I could only find this
https://www.caravanclub.co.uk/faqs/?query=amending
The web site is awash with instructions about what to do but it appears the only thing to do is to phone CAMC and hope they know what to do....
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Thanks Brue
I think I might have found what I was doing wrong. When you get to the page asking you to checkout, if you ignore all the amounts, card details etc., I think if I had just pressed Proceed that might have done it. I thought that you had to complete all the payment fields. Just ‘update basket’ didn’t carry out the amendment.
By golly it’s not as user friendly as the old system, is it.
I’m an ex-warden with strong loyalties towards the club, but now can find no advantage in using Club Sites rather than commercial sites, since the ‘no deposit, flexible cancellations’ USP has gone. Very sad, and it didn’t need to happen, the Club was making a healthy surplus 2022 (obvs not Covid years) with the old system.
As I have said before, if there were a handful of empty pitches due to late cancellations, what is the big deal? A pitch for someone arriving without a booking, and a choice of a few pitches for the last booked arrival!
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I think you mirror the thoughts of many R2C, it’s very sad things have gone the way they have. The ethos and business plan are totally different now👍
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The improvements list has been added to. They are stating that the map view now only shows a 25 mile radius around your search point. On my iPad at least it seems a bit variable. Some searches return about a 25 mile radius, some well over 100 miles.
Unfortunately the additional DOB for family members still resides on the to do pile.
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The new/old system is now out of warrantee & is degrading. Answer-CAMC need to buy a new one so we can-‘start all over again’ 🎵 🎶.
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I have made several bookings and a couple of amendments with this “new system “ , all straight forward, so we have two options, 1, throw our toys out the pram , or, 2 , get on with the system we have, and enjoy our time away , I’m the second option
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So the time has come to compare costs between this club and the other club.
I recently looked at staying at Cherry Hinton in June. For a single guy in a motorhome it costs up to £30.30 a night, but as the new pricing system is variable dependent on when you book the actual cost per day will vary up until the time of booking.
The site is full for three of the days I wanted to stay, however based on the current day rate costs, if the site had availability for the 20 day duration of my planned stay it would have cost me £556.90 for 20 days. An average of £27.84 per night.
I have compared this to Hertford from the other club, I know its not as close to Cambridge but its only 40 mins up the road. The total cost for the same 20 day period at Hertford is £324.80! An average daily rate of £16.24.
Okay, so I accept I get a senior persons discount of 25% at the other club, as I am officially an OAP so why would I want to pay 70% more per night to stay at Cherry Hinton when I can stay in Hertford and save myself £150.90?
I also accept Hertford isn't Cambridge, but Cherry Hinton isn't in the centre of town so you'll still need to drive or get a bus to the city centre. Needless to say I have made my decision and have booked with the CCC. It's a bit of a no brainer really.
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There are about 50 sites closer to Cambridge than Hertford is - but if you want to drive 70 miles to Cambridge and back every day from Hertford then that’s fine by me. Thanks for telling us.
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M&K, your points have been discussed in this thread -
It’s all there, including how pointless it is to compare dissimilar sites and the cost of extra fuel needed to drive to where you want to be. It’s all covered👍🏻
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Ditto...🙄
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If those sites were in the same town then, yes, you might well have a point.
Can you explain, please, your comment "ditto" in response to my post pointing you towards the other thread (this thread is, after all, about the booking system rather than prices) and your comment "It seems the contribution from members on here hasn't changed...." as I'm at a loss to understand your meaning.🤔
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I was going to quote that in August I want to be in Newquay. I've booked at a club site £55 a night site in Newquay for 2 nights and the following 3 at a £20 cl site in Truro because that was the nearest I could get. Disparity?
I think the last sentence TW is a dig at regular contributors maybe?
JK
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Nah, exactly the same thing🤣🤣🤣
It's intriguing because without regular posters CT would by tumbleweed town. We need more posters, not put downs. Still, the explanation might be completely different 🤷🏻♂️
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Oh Yes!
Actually I booked a site this afternoon and it was only when reading your post that I realised it had gone. And yes I can't think why it took so long?
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Well the proof of this new system is in the level of occupancy ? And many sites are terribly low even for high Summer IT AINT WORKING. Closed toilet blocks in Summer (New England Bay) I have never heard of such a thing ! CHAPEL LANE was the same, saving money ????? For whom ? We are a Club Not a 'Holiday Business' they are Wardens Not Managers and we are club Members NOT just Customers! Please step back into the real World of the Caravan and Motorhome CLUB.
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I received really poor customer service at my last site visit, which included threats made by wardens, over a confusion and poor communication (not of my making). Therefore, I need to write a review. I go to the site, see the last review of the site happened in May of this year - but there is no write a review button on the page. That seems mighty convenient (for the CC).
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I think the facility to write reviews is still there but yours would likely be Deleted User if you wrote what you said above as it wouldn’t technically be a review of the site itself. Check out the Community Guidelines - the bit about writing reviews is near the end. Instead, contact the club directly and complain loud and long.
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Flutel, To write review . Log in first.
Google CAMC + name of Campsite to get website for that campsite.Underneath first review click or touch words Read more reviews.
On next page at top right is the facility to give grades then write new review
i agree it takes some finding.
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As has been previously mentioned, a "review" is a review of the site. You mention you received poor customer service so relating that on the review pages will get it Deleted User. There are and always have been systems in place if you have a complaint. You say you were threatened by the site staff. That is a serious accusation which should be addressed by the appropriate people, not via a rant on social media. That might get you some support from other social media users (which won't be acted on). If you email enquiries@camc.com and title the email "Complaint (Site name)" it will be sent to the relevant people.
I hope this is of help.
JK
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It appears the wardens don't seem to know how the booking system works. We stayed at a site recently. The day before arrival we were told that there would be no wardens onsite the next day so we should pitch up and instructions would be left in an envelope for us (fine it is a very small site).
The morning after pitching up the warden knocked on our door telling us that we would have to come up and pay the balance, she did it very aggressively. I told her nicely that the money had been deducted automatically before arrival and that I had the email. She said the booking system was a mess and that I was wrong. Ok that is fine I will come and pay but I had to come later because they were going out :-(.
Anyway I eventually caught up with the warden after spending an hour of my morning checking emails and bank records to prove that I had paid only for her to say 'yes you were right I checked but i didn't want to come and disturb you'!
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Just interested, when you eventually caught up with the warden did you report that you'd seen the use of cannabis and people urinating outside their vans on site? I'd certainly like to know about those events.
It would be good for EGH to know where these staff are so some help/ support and possibly further training could be offered.
JK
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