New Booking System
Comments
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Pretty much like the Aires network in Europe...or France Passion etc...some of our best nights have been when we've pulled into a small town or village without any preconceptions and discovered what it has to offer without any 'forward planning'.
Obviously different to others but we don't spend our lives poring over various pieces of documentation, rather we use our noses and uncover the undiscovered.
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The whole year?....well done✅
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We started touring in a roaming, mooching manner in our tiny campervan as youngsters. Then once we had the van, and juggled work commitments, we tended to spend our main long holiday at the most on a couple of sites. Back to MH, and we are more prone to roam an area nowadays. Our problem is we can’t pass a brown road sign, and as we like to do A and B roads, we do roam all over😁
Our choice, but I cannot imagine spending more than a week now on any Club Site. Exeter Racecourse might be the only exception, easy access to all sorts of wonderful places, N,S,E or West. It’s possibly one of the few we could afford for a week as well🤣
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We had friends like that. After retiring, they still did as they had always done, July, August, Bank Holidays. Sat to Sat. Booked months in advance. They would come back and tell us how busy places, Sites were, how noisy, etc… so we gently suggested they could go anytime they wanted, any day they chose. They don’t book ahead now……👍 But it’s what suits the individual.
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Don't do school holidays, not fussed about weather (can't control it anyway) so might as well.
We still have space in March and June, and will take a view closer to the time, but April, May, September and October are in the bag. Winter months? Not bothered now we don't work
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I had colleagues who did the same, even after retirement! Could never understand that mindset. Although we were still looking after Dad for much of the time, once we'do finished working we resolved to get away further and more often at the times of year when we'd both been working and the neighbours now ask us if we have to set the satnav in the car for when we come home!
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PD, we haven't even book a ferry yet
most unlike us. We have toured both ways, sat and planned our route before hand. Looked at what to do once there etc. We've also done the get off the ferry and then decide where to.
Nowadays we tend to do something somewhere in the middle, have a fairly loose plan on where we would like to go but have the ability to change it if we decide to do something different.
When away last Sept/Oct/Nov we had decided we would finally venture down to the the south of Spain and visit Granada, Cordoba and Seville. We have talked about doing it for as long as I remember.
However we ended up not doing any of it, as we were enjoying doing something else. These places will still be there for another occasion so nothing lost.
For us that was one of the reasons we first got into this hobby 45+ years ago, the ability to go where you want, when you want and stay as long as you want.
We have found that when we planned our trips we felt it put to much pressure on us to be at xyz on a given day.
I'm not sure how we will tour in the UK now that we can't just amend our bookings with the club as easily as we used to. It was one of the reasons we stayed as members, now that has changed I'm not sure if we need to be members anymore.
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The old adage comes to mind. If it aint broke, then don't fix it. Been a member for 20 years + Between increasing of prices and this new booking system I'll be voting with my feet and booking through independent sites from now on. There is no longer any benefit to being a member anymore and it's clear that the club has lost its way.
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Seems it did need fixing, Popeye. We’re told the old software was in need of replacing and couldn’t cope with deposits either. As for the implementation, that’s another story.🤨
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Popeye, My mother used to tell me not to cut my nose off to spite my face.
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Did you heed her-honestly🤷🏻♂️
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Is the Club having a rethink? Nothing much seems to be happening to improve the new system! Even "The booking experience" is not being updated. The App remains a mess, even the default, scheduled to be changed, hasn't happened and there are still no site directions once you find a site on the new system.
peedee
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Hi who is the person responsible for changing the booking system ?, him, her or them should be sacked, I have never seen anything so pathetic, confusing, & ridiculous, I have spoke to around 40+ members & they have all agreed there was nothing wrong whatsoever with the old system it was ever so simple. Who up at the top is responsible? they should speak up & tell the members, it took me nearly 30 minutes to book one site whereas 5 minutes tops, I,m afraid members are up in arms over this .i would like to hear members views on this.
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Sadly you're right. One part of the club doesn't talk to another?
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Well, you have some 282 pages of comments to help you get the drift of Members thoughts, and then for more insight, you could look at the Club’s Trustpilot reviews. As for whose responsible, I would go with the Head honcho’s Director General, and Chairman. They will have corporate responsibility…….. 😁
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Interesting I've not received an email, still not getting stuff from the club despite checking and changing all in my profile.
Think I'll give the club a ring.
Is Clumber open again after the refurb, I seem to remember something about work getting done.
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Clumber re opened last August TG. We had a few nights just after re opening. 👍
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Of course no one likes such a major change in the system but if you don't know the reasons why, might I suggest you are a little out of touch with what has been discussed in the Club (magazine, online) over the past four years? Unfortunately the old system suffered from a lot of late cancellations so that is the reason deposits were introduced. OK the Club have not covered themselves in glory with the introduction of the new system. It seems the old system is no longer supported which meant new software being introduced in order to facilitate the acceptance of deposits which has not gone entirely smoothly! Obviously having to pay a deposit does extend the booking time as there is a financial transaction involved which needs authorisation. I am sure as people get used to using the system it will become easier, so don't give up hope yet.
David
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Sorry you are struggling, but ten weeks ago it was announced at the AGM that 65,00 members had booked 250,000 pitches. I guess it might be double that now so others seem to be coping, and most of the complaining has dried up.
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We dont know what proportion of the 65K booked by phone.
Also it was inevitable the complaints would dry up as those attempting to book/attempting to negotiate the site in the latter part of last year had been successful/unsuccessful.
It is clear from Trust Pilot that there are new complaints coming in as people now try to book breaks for this year. It seems many of those didnt know about the changes. I seem to remember discussions when the new site was launched commented on the lack of meaningful correspondence with members. Anyone who has engaged in trying to correspond with a large of group of members knows that people dont read everything that is put before them. So a few articles in the magazine, mostly fairly wordy and nonexplicit were never going to cut it. It needed several very specific emails to members, and emails that did not look like the normal advertising. They should have gone to all members irrespective of preferences - they are allowed to do that in some circumstances. Then there needed to be stuff in the magazine that was brief in words, but dramatic in approach. With headings like "important", "this will effect you", "please read".
I expect some of those now complaining on trust pilot will eventually find their way here (remember, as is frequently commented on this forum, only a very small proportion of members engage with CT) and will find that complaints have been ongoing. They will, I am sure, add their contributions.
Whilst some have got used to a new clunky site, some have found ways round, and some have just gone elsewhere. But until the site is much improved, then the problems are not resolved!
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Hja
When I read about the initial number of bookings it implied to me that those bookings were made using the new online system as a way of illustrating that the system worked, or did in the eyes of the Club?
What appears to be the case, if what I read on Facebook is representative, is that people seem far less confident in changing bookings, particularly outside of the 21 days loss of deposit period and seemingly are inclined to phone to make those changes. I have not yet made a firm booking under the new system or tried to amend a booking so have, as yet, no personal experience of the new system. I am not expecting difficulties but who knows!
David
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Not tried to change one with a deposit attached. However, added days to our May booking taking it into June. That went smoothly enough. It charged me a deposit of £0.00, which is what I understood should happen with altered migrated bookings.
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Has anyone noticed or is it that I am not looking at the booking system in the correct way. Or is it just another failure of our new fantastic high cost on line booking system?
Why can I not see the cost per night of a club site booking listed as:
PITCH FEE + PRICE PER PERSON = TOTAL COST - All I seem to see is TOTAL cost. The individual prices are hidden. In nearly 50 years of membership this has never been the case the prices have ALWAYS been transparent?
Can anyone help?
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