New Booking System
Comments
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Oh yes. So easy to tick a box, it’s the reading bit that folks forget. Get out clause par excellence……
Post 21 days, something unexpected occurs, cue disgruntled Member (sounds a bit risqué that one🤣), expecting everything refunded, Club says, “but you ticked the box” sorry your hard earned cash is now ours.
There’s already advice regarding taking out insurance, folks need to read it properly if thinking of booking a long time ahead and for a long holiday.
Classic selling technique in the Leisure Industry.
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we had some working site staff came to us last night and were talking about it they also were surprised with the introduction of the system when it was far from being ready
and as staff had yet to find any of the hundred thousand members that had been sent any survey,. and remember all site staff are members
Ps the first time ever we have received an email from the cc saying that we could save up to 50percent on site fees?
I wonder if all the marketing speak as posted by via Rowena was just that and the club are already feeling the results of the new system debacle
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For someone who has frequently decried CAMC sites, PD, you’ve become very defensive of the club and it’s new booking system 🤷🏻♂️.
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But that’s nothing to do with the alleged concept of dynamic pricing, JV. It’s just a whinge about the booking system.
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Thats because with a desktop I am not experiencing many of the complaints and I do not have a problem in accepting all the changes including the T&C. Even with an Android 8 inch tablet I can manage.
I only complain when I do not think things are right and if in the end I do not like it, I can always go elsewhere. The Club is not my sole go to when touring. However, I will support what I see as not a problem.
peedee
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Surely you see that many, many others have problems and are justified in their complaints. I don’t think it helps them to read again that you are lucky enough to have compatible devices.
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If posters don't indicate what devices and software they are using, it is very difficult to appreciate their problems. I have a variety of devices, some quiet old but not Apple, and I can get by on all but a smart phone where the App they have released, currently version 1.03, does not sit well on small screen devices. It is a real struggle to use on a phone and the App is not nearly so good as the old one.
peedee
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Good job some are looking at the new system t&C's as all to often we have some who have not and complain afterwards🤔
You seem to be one of the very few who is into IT enough to it seems find workrounds as a hobby rather than actually use club sites,and the problems most are experiencing 🥱
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So you agree there are problems and everything in the garden is not rosy. Why, then, keep posting that you are managing just fine? 🙄
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I have just spent nearly one hour trying to book any site in December. The list after filtering showed sites that were not even open or not available on my preferred dates. The old system worked without complication or issue. This current set up is not good. Did any actual caravanners test the booking process before pushing it out on the club members?
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please please please go back to the old website. this new one is practically unusable. So much so that i have now joined ccc .Wont be renewing unless you get this shambles sorted.
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To get a reply from the club, put your comments on TripAdvisor, you get a reply in 24 hrs, telling you about the servery of 100 000 members they sent out, but I still haven't found anyone who remembers it, perhaps it was amongst all the adverts that come with the magazine, that's full of even more adds.
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Yes I am PD. I know when I am being taken for granted, when the Club I have been a Member of for 35 years (with a couple of breaks) doesn’t care about me anymore, when a once valued organisation has decided to put maximisation of income before anything else, and when it treats valued partners (CL owners) with less than politeness. Then there’s the terrible communications, the smoke and mirrors attitude to explanations around changes, the complete absence of anyone at very senior level offering a meaningful apology for the badly functioning bookings website. Others issues as well, but that’ll do for starters. Very much only paying the Membership for CL access nowadays.
At the moment the Club ranks second top in terms of organisations p***ing me off. Top spot I am not allowed to mention, but sadly I can’t do anything about either.
Our love affair with the Club has dwindled over the last decade or so. We use less and less Club Sites for a variety of reasons nowadays. Has to be either for an event or a special occasion.
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If “getting by” is all you need then good for you. But hundreds of folks want higher standards, myself included. Particularly as we don’t have room for a desk top of any operating system in our 5.5 metre MH. I do have two very expensive and up to date Apple devices that function splendidly with every other website and App I choose to use. Hence I find sites, CL etc via other providers.
So yes, I want more for my Membership than “getting by”. I suspect a good few more Members do as well.
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I totally agree with both of your replies TTDA. The thing that really gets me is that I am a fully paid up member, and have been for about the same time as you. Like you, we use CLs a lot more than the main "club" sites, probably 90% CLs, 10% "club" sites. As such, I expect to be able to access CLs as easily as "club" sites on this new-fangled booking system. Including details on price. Yet I can't. Why not? I pay my membership fee, which is the same amount as someone who uses "club" sites 90% of the time.
In answer to PD, I have in previous posts stated which device and software I'm using, on more than 1 occasion. But really, it has become very clear over the last month, since the launch, that this system is far from fit for purpose, if so many people are having issues. And that is only reading the relatively small number of people posting on CT and TA, the majority of whom are having issues.
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Ouch, I have been told, However I appreciate most of what you say but while the new system is by no means perfect and has had a poor introduction it does work and is not as bad as many make out. It is not going to go away so members may as well get used to the new system and at least be constructive in their complaints rather than decrying it.
peedee
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Because for some unknown reason they have not provided a link.☹️
Click / touch on the spyglass search function (top right of page, when not making a booking) type in the site name and the required site should come up top of the displayed list. Click / touch on it and you will be taken to the old web pages and can access directions as you did previously.
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Because for some unknown reason they have not provided a link.
It was rather an odd thing not to do given they have linked everything else. I am wondering if they have ideas of presenting directions in another way, perhaps in some form of mapping. In the old phone App you used to be able to link to a sat nav or Google Maps as well as reading directions.
peedee
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Because you are reluctant to ask Google to tell you?
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Many of us have provided detailed feedback as to how an app should work, giving examples of problems and the issues we're facing. I (and plenty of others) have done this via the TrustPilot site and also via email.
One of the issues seems to be that the club isn't listening. They also reply in the past tense "we have had teething issues" - almost as if the problems have been resolved.
The same problems still exist weeks into the launch of the app - exceptionally slow loading, buffering, missing information etc.
Commercial apps shouldn't rely on its users "just getting by". Look at ACSI, Camperstop, Search for Sites etc.
This week we're staying on a commercial site at Wool in Dorset because the app was too painful to use to find a CL.
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In the "improving your booking experience" area there are updates on additions and information about the next fixes.
I think the new booking system was signed off too early but yes it's now possible to book and pay deposits but the actual site is not fully functioning and this has been a challenge for users.
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😁🤔
