New Booking System
Comments
-
I assume the location search is part of the mapping data. Don't know who supplied this but it looks nothing like Google Maps or Bing Maps. Both produce UK result if you just search on "Norfolk" and are in fact more accurate in road detail.
peedee
0 -
This is one of the "fixes" happening at the moment Peedee, people are struggling with the present location search. It will be interesting to see what the improvements are like but we certainly didn't need a worldwide search engine for uk locations, very frustrating.
edit I certainly wouldn't be looking for the full address of Norfolk County Hospital which is the first name on the Norfolk search list followed by every Norfolk in the US of A!
3 -
I have just spotted this on Trust Pilot posted in response to a complaint. It definitely indicates the Club is going to be introducing flexible pricing!
"The new system allows the Club to offer more flexible prices to members - in future this will allow the Club to potentially set lower annual price increases than it currently does to pitch, adult and child prices; and allows prices to increase by a small amount where booking volumes are higher than expected, or, for later bookings."
Not sure whether this will be a good or a bad thing, probably bad for popular sites.
I find it disgusting that we have to go to a third party web site for the detail of what is going on. Makes you think why bother with CT.
peedee
4 -
Well Peedee at least we hear from each other what is happening without too much interference from outside.
Have to say the club have always been able to change pricing as part of their T&Cs but this latest information is the "dynamic" pricing referred to previously on here but we hadn't seen any official confirmation.
Yes of course, the Club should inform the CAMC members!
0 -
Somebody appears to have well and truly lost the plot in terms of PR, customer care, communications and intelligent thinking.
11 -
I said my piece a few nights ago, when asked why I wasn’t happy about the changes to T&Cs. If you tour, properly tour, not just pre book a site months in advance, the Club are going to wallop you financially for this now as well.
☹️I can’t find myself caring much if the Club finds itself with empty pitches next year frankly. We are more than likely to be elsewhere at a third of the price.
5 -
I don’t see that at all TDA. If by proper touring you mean what we do in France, then dynamic pricing may well be to your advantage. If you are only booking a site the night or a few nights before, you are hardly likely to default and incur penalties and on less popular sites may pick up a pitch at a discount.
On the other hand if you tour as we do in this country, there is of course the risk of incurring financial penalties if you change / cancel anything. In the past the club has been taking the risk. Unfortunately that is no longer the case. However, there has always been a risk with many other providers, the CC has just swung into line and won’t be getting as much of our business as a consequence.
0 -
Just a word on ecocamping's post. I too am sceptical that Members cancelling was such a huge problem. In the Club Performance Review 2021 as set out in the October magazine it quite clearly states, "Many records were broken month after month in a remarkable year for occupancy and membership numbers." Clearly not too many pitches were left vacant. I find it annoying that all flexibility previously associated with booking with the Club is now gone and like many others I too will not be handing over hundreds of pounds in deposits for bookings. The Club deserves to lose out after these changes. I am also at a loss to understand how £5.7m can have been spent on "central IT infrastructure, including the new Booking Capability system going live in 2022". (Again a quote from the Performance Review)
5 -
If you speak to site staff it is obvious this club is two separate parts
- There is EGH where poor decisions and nil communication to members is it seems is obviously carried out
- Then there is the coal face sites and staff who have to try to keep the sites network and members on side because of what the next problems that comes out of the aboves decisions
0 -
Have just read quite a few of the TP posts , ouch I bet CMC wish they could delete at least 99.9% of them . Speaks volumes when CMC staff cannot agree on the DOB debacle, one saying it's because they are using the continental computer package , another saying it's so they can charge accordingly. I know which one I believe.!!.
0 -
And the hilarious review still features on this site's membership page🤣🤣🙂
1 -
I read this both with interest and a smile.
We were looking for a site for four nights from this Friday but became so exasperated with what the C&MC laughingly call a booking system I gave up. Instead, I spent 10 minutes on Booking.com and found a really nice, old, traditional coaching inn out the sticks in the Lake District. Excellent reviews, three stars, great views, good location and a full English each morning into the bargain. They didn`t want to know my date of birth, sexuality, inside leg measurement or anything unneccessary. The deal came in at £360.00 for an en-site twin room for four nights.Okay, it works out more expensive than dragging the van 100 miles to stop on a C&MC site, but not that much more when you take into account, fuel, time, breakfasts, and then all the incidental bits - time washing the bedding, cleaning the van, insurance, depreciation, storage costs (if applicable).
Thing is, I`ve been unwell for a few weeks and now can`t travel. So I`ve cancelled. Took less than 30 seconds, done on-line, didn`t have to pay a deposit so there is none to lose. No penalty, no `black mark`, no e-mail telling me I`ve been a bad boy and they could suspend me from a "club" for which I pay for the priviledge.
Hospitality is having a hard time, and are being pro-active to survive. The C&MC seem to be working at least as hard to alienate the membership, and appear to be succeeding.
7 -
I think you might have misinterpreted my post Steve. I was responding relating to the dynamic pricing possibility of putting a premium price on late bookings.
This is the possible disincentive for folks like us, why should we choose to pay more for the Club’s unsold odd pitches that we might fancy dropping into on the day🤷♀️
Back in another life, when I was selling time sensitive products, we discounted them rather than have something sit empty, working on getting in any money, rather than no money. Popular items of course sold out well before the sell by period.
5 -
If the club do go down that route TDA it will bring them in line with the CCC, I have to say it's the one point I totally disagree with. If it's a last minute booking for unsold pitches it should be at a discounted price not an inflated one.
Why the dob requirement, surely adult, child under 5 or child between certain ages is all that should be needed. If the booking is for 2 adults then no dob should be needed, unless they are going to start giving a discount to over a certain age.
6 -
It presupposes that accurate DOB are entered. There's nothing to stop a younger age being input to get a cheaper child price. Are passports/birth certificates to be required as part of the booking process?
As for dynamic pricing, I wonder if they are anticipating a reluctance to book ahead now that deposits have been introduced and have to implement a penalty cost for late booking to discourage such a practice?
As my continuing membership hinges almost entirely on the CL network, I shall await with interest the delivery of next years Site Directory to see if I will actually be able to find CLs as the new booking website cannot be relied upon. CAMC membership is almost as tenuous as the incumbency of No:10.
6 -
We don't know what the Club's pricing will be like. I canot see sites being as full next year as this year on two counts. One the staycation will be well and truly over for those who can afford otherwise and the cost of living will really hurt many so It could well result in more availability which could drive prices down. What ever happens, the Club with a flexible pricing policy now appears to in a position to deal with it.
For the motorcaravan owner wanting a short stay and not making full use of a pitch, the Club will still unlikely to be a cheap option but the introduction of more economy pitches or electric metering might make such visits more palatable. The latter might really put the cat among the pigeons.
peedee
0 -
Are the replies on Trip Advisor not mostly generated by a robot . . . ?
0 -
I think we truly don’t care any more PD. Even if the Club does more eco pitches, or metering, they will still not be as good value as Britstops, most CLs or a good deal of small private sites. Different touring models, but all we need. Happy to leave Club Sites to those who like them🙂
2
