New Booking System

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  • Unknown
    Unknown Forum Participant
    edited October 2022 #1082
    The user and all related content has been Deleted User
  • GEandGJE
    GEandGJE Club Member Posts: 507 ✭✭✭
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    edited October 2022 #1083

    Where has this been stated by the club or is this just more speculation and rumour. 

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,052 ✭✭✭
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    edited October 2022 #1084

    Oh yes. So easy to tick a box, it’s the reading bit that folks forget. Get out clause par excellence……

    Post  21 days, something unexpected occurs, cue disgruntled Member (sounds a bit risqué that one🤣), expecting everything refunded, Club says, “but you ticked the box” sorry your hard earned cash is now ours.

    There’s already advice regarding taking out insurance, folks need to read it properly if thinking of booking a long time ahead and for a long holiday.

    Classic selling technique in the Leisure Industry. 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited October 2022 #1085

    we had some working site staff came to us last night and were talking about it  they also were surprised with the introduction of the system when it was far from being ready 

    and as staff had yet to find any of the hundred thousand members that had been sent any survey,.   and remember all site staff are members 

    Ps the first time ever we have received an email from the cc saying that we could save up to 50percent on site fees? 

    I wonder if all the marketing speak as posted by via Rowena was just that  and the club are already feeling the results of the new system debacle 

     

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited October 2022 #1086

    For someone who largely uses CLs your complaining an awaful lot about the deposit system and T&C TTDA.

    peedee

     

     
  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,142 ✭✭✭
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    edited October 2022 #1087

    For someone who has frequently decried CAMC sites, PD, you’ve become very defensive of the club and it’s new booking system 🤷🏻‍♂️. 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,142 ✭✭✭
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    edited October 2022 #1088

    But that’s nothing to do with the alleged concept of dynamic pricing, JV. It’s just a whinge about the booking system.

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited October 2022 #1089

    Thats because with a desktop I am not experiencing many of the complaints and I do not have a problem in accepting all the changes including the T&C. Even with an Android 8 inch  tablet I can manage.

    I only complain when I do not think things are right and if in the end I do not like it, I  can always go elsewhere. The Club is not my sole go to when touring. However, I will support what I see as not a problem.

    peedee

     

     
  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited October 2022 #1091

    And so say it seems the same as a very large majority of posters 

    One thing it does say about the dynamic part of the booking system is the club want your money early rather than at short notice🤔

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited October 2022 #1092

    If posters don't indicate what devices and software they are using, it is very difficult to appreciate their problems. I have a variety of devices, some quiet old but not Apple, and I can get by on all but a smart phone where the App they have released, currently version 1.03, does not sit well on small screen devices. It is a real struggle to use on a phone and the App is not nearly so good as the old one.

    peedee

     
  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited October 2022 #1093

    If the working site staff are not aware it is very poor  they should be "in the know?"

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited October 2022 #1094

    Good job some are looking at the new system t&C's as all to often we have some who have not and complain afterwards🤔

    You seem to be one of the very few who is into IT enough to it seems find workrounds as a hobby rather than actually use club sites,and the problems most are experiencing 🥱

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,142 ✭✭✭
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    edited October 2022 #1095

    So you agree there are problems and everything in the garden is not rosy. Why, then, keep posting that you are managing just fine? 🙄

  • Unknown
    Unknown Forum Participant
    edited October 2022 #1096
    The user and all related content has been Deleted User
  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited October 2022 #1097

    That's a big IF you havesmile😁🤔

  • englishpjc
    englishpjc Forum Participant Posts: 1
    edited October 2022 #1099

    please please please go back to the old website. this new one is practically unusable. So much so that i have now joined ccc .Wont be renewing unless you get this shambles sorted.

  • mickysf
    mickysf Forum Participant Posts: 6,474 ✭✭✭
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    edited October 2022 #1100

    Well!! Never have my gastards been so flabbered! I’m sure there is much hard working resolving taking place as we speak!!

  • sunlovers
    sunlovers Club Member Posts: 31 ✭✭✭
    edited October 2022 #1101

     To get a reply from the club, put your comments on TripAdvisor, you get a reply in 24 hrs, telling you about the servery of 100 000 members they sent out, but I still haven't found anyone who remembers it, perhaps it was amongst all the adverts  that come with the magazine, that's full of even more adds. 

     

  • InaD
    InaD Club Member Posts: 1,701 ✭✭
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    edited October 2022 #1104

    I totally agree with both of your replies TTDA.  The thing that really gets me is that I am a fully paid up member, and have been for about the same time as you.  Like you, we use CLs a lot more than the main "club" sites, probably 90% CLs, 10% "club" sites.  As such, I expect to be able to access CLs as easily as "club" sites on this new-fangled booking system.  Including details on price.  Yet I can't.  Why not?  I pay my membership fee, which is the same amount as someone who uses "club" sites 90% of the time. 

    In answer to PD, I have in previous posts stated which device and software I'm using, on more than 1 occasion.  But really, it has become very clear over the last month, since the launch, that this system is far from fit for purpose, if so many people are having issues.  And that is only reading the relatively small number of people posting on CT and TA, the majority of whom are having issues.

  • DavidID
    DavidID Forum Participant Posts: 3
    edited October 2022 #1105

    Why can’t I find site directions after booking a site?

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited October 2022 #1106

    Ouch, I have been told, However I appreciate most of what you say but while the new system is by no means perfect and has had a poor introduction it does work and is not as bad as many make out. It is not going to go away so members may as well get used to the new system and at least be constructive in their complaints rather than decrying it.

    peedee

     
  • SteveL
    SteveL Club Member Posts: 12,306 ✭✭✭
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    edited October 2022 #1107

    Because for some unknown reason they have not provided a link.☹️

    Click / touch on the spyglass search function (top right of page, when not making a booking) type in the site name and the required site should come up top of the displayed list. Click / touch on it and you will be taken to the old web pages and can access directions as you did previously.

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited October 2022 #1108

     Because for some unknown reason they have not provided a link.

    It was rather an odd thing not to do given they have linked everything else. I am wondering if they have ideas of presenting directions in another way, perhaps in some form of mapping.  In the old phone App you used to be able to link to a sat nav or Google Maps as well as reading directions.

    peedee

     

     

     

     
  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited October 2022 #1109

    Because you are reluctant to ask Google to tell you? 

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited October 2022 #1111

    In the "improving your booking experience" area there are updates on additions and information about the next fixes.

    I think the new booking system was signed off too early but yes it's now possible to book and pay deposits but the actual site is not fully functioning and this has been a challenge for users.