New Booking System
Comments
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I would think the November magazine was finalized and at the printers at the beginning of October if not earlier
The articles would have been written in advance of going so it seems problems were expected with the eventual launch of the system a but nothing to how bad it still is hence piece by Mr Lomas as was his glossing over of it at the AGM
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- You are all doing better than me, I was a regular user of the old app but can't even get this to search for a site. As I live in my van full time it means I have to use non club sites which are often more expensive. Its time to pull the plug reinstate the old app or even take it down altogether until this shambles is sorted
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We have only been members of the CCC for a couple if years as OH and I as several of our friends including this clubs staff ,,in both parts of this club could see with this clubs newer senior management team that the ethos of what was a club was being eroded ,in the event both the new ammended name first still not complete? and now in the "dash for cash" with the latest over complicated booking system being a "bolted on"additional part of the continental booking system is never going to be a user friendly system as was the one it has replaced? as can be seen the amount of false starts that under pressure it seems was still not ready for the unanoused release as most are finding it is still not a a system ready for use by it seems the majority of the membership.
We and sone of those we know have used the ccc deposits system and it works far better than at this time and the way this club handle the IT problems as CT it will be years if ever the booking system that is now with us will be member user friendly
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They could actually get far more respect from members if they could only admit they got it wrong and withdrew the new system completely until sorted . Companies are often judged not by the number of complaints but by the way they handle those complaints .
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…..and by the way they treat their customers/members. Maintaining a wall of silence only makes matters worse.
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I just gave up and rang, 20 min wait and call handler brilliant but very stressed as she had to use the same system! will just use the phone in future coz you broke something that worked well in the past! I need the late availability as self employed and the new version is.... something that goes in the toilet!!!
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YT, I had read about it somewhere. We did come a cross an ex-municipal site "over there" (France in this case) which was part of the PASS'ETAPES scheme.
Peedee's link to the trial at Clachan was informative, with ANPR entry and pitch number being communicated via sms.
Perhaps there is hope yet
but like you, at the moment I'm steering clear of booking anything with CAMC, don't trust it.1 -
I agree with Steve in that, having pre paid, with a barrier system that recognises who you are (and that you've paid), and any required toilet block code has been sent, what is there for a 'check in' to achieve...all this can (and should be done remotely from wardens who have enough to do for those who haven't pre paid..).
pre paid arrivals can then enter the site without stopping at the office and go and find a pitch. Once this is done, a visit to the office to note pitch number might be required (although this could be actioned through the app, if it worked, updating the office system and notifying the warden with a emessage).
the only physical thing to do is collect a barrier fob, but if the exit barrier were also ANPR then this wouldn't be needed either.
all of the above sounds like 'blue sky thinking' compared to the clubs systems but having uprooted everything with this huge technical change, why not employ some simple slick elements which would make life so much easier for wardens and customers...
these sort of integrated ANPR/barrier/payment/confirm message type systems are in use all over the place....from car parks to even MH Aires...
I realise the important thing at the moment is to get the main booking processes working, but just a little thought of what prepayment might be able to add to (take away from?) the arrival process could have led to a really slick market leading effort.
as it is, folk will be asking themselves what's the point of pre payment if you still have to queue with other cars, then stop, get out and queue again in the office to achieve what over and above what can already be easily done electronically?
another opportunity missed?
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Technology is great till the human element get involved 🙈 Many sites are still encountering and still struggle with arrivals before 1pm, so a free-for-all would ensue as the barrier activates. I can see the logic of a pre-selected pitch number, but I don’t want one. I like to have a mooch about and pick what suits us. What a palaver? Everything seemed so straightforward and hassle free pre-Covid, when you could make booking through the evening whilst watching a bit of tele, nothing was complicated. Arrive from 12pm (mostly) without any big deal. Even phoning the site if travel plans were making you a bit ahead of time and finding the site staff unflustered and relatively stress-free. We’re on holiday and life was great 🥳
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Gill, any 'technical' addictions mentioned above shouldn't detract from your enjoyment.
any prepaid arrival should be able to enter the site just as a returning car or MH that's been out for a trip. if ANPR is working correctly neither of these 'arrivals' at the barrier should need a fob. To the system they are both just 'allowed on site', recognised by their number plate.
I don't see any free for all at the barrier...again, any ANPR system can add the time to the list elements that need to be met prior to the barrier being raised...
are they booked for that day, have they paid, if it's the first arrival is it after the arrival time?
these are exactly the same questions a warden and a customer would have in a manual system...
once on site you can take as long as you like to mooch about to choose you pitch exactly as now...far less palaver if all you need to do is pull up to the barrier and drive in....
we either embrace this sort of stuff and make it work for wardens (less work at main arrival time) and customers (effort done up front with pre pay to make arrival a non event...) or we remain frightened/wary of it.
Surely if this sort of tech can ease the queuing at peak arrival times isn't that a good thing...?
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I actually do agree with you on this BB and I hope it comes to fruition. It wouldn't work for all club sites as Steve alluded to as there would be need for a double lane to the barrier, I can think of quite a few sites where this is the case already and it would work great and equally a number of smaller sites where it is just a one lane so wouldn't without some form of alteration or way around it.
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We use a small site in Kendal which has ANPR. When you book you pay a deposit and select your pitch, so you know exactly where to go. Balance of payment is 6 weeks before arrival, which is the only downside, but the ANPR works very well.
No toilet block, so no wardens, all serviced pitches. Phone numbers posted should you need to contact owners, or wish to try to book on the day.
As said already, the CCC system works well, with balance payment taken on day of arrival, though there is usually a small delay on arrival to receive paperwork and welcome talk before being shown available pitches.
Recently we were at CCC Jedburgh, there you now go into reception to receive paperwork and barrier code.
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One thing they could easily do at no cost to speed up arrivals, wether paid or not, is to mark your record with an indication of frequency of staying on club sites in the last 12 months. Say zero, low, medium and serial user😉 They would of course need to take note of the information. I’m sure we can’t be the only ones who have been subject to a 2 minute lecture on pitching etiquette and where the facilities are located, even after being asked have you stayed here before and replying yes we come here a lot, we don’t need a map. 🤷🏻♀️
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Of course, pitching instructions is often the crux of a real conversation with the warden at arrival...however, surely there's enough on the booking confirmation (or can be) to ensure sufficient knowledge.
of course, some folk just can't park a van and will get it wrong no matter how long the wardens chat....
let's cut the unnecessary elements and make use of technology...I know some folk feel we are already bombarded in our daily lives with emails/texts etc but it just goes to show how many processes can benefit from this type of interaction.
Ive just made a small click and collect order...when I collect it shortly, I won't need a 'discussion' about the product...I've already done the donkey work of 'booking my pitch'...I just want the end product without any time wasting or unnecessary hassle.
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I agree, although I can’t see the CC going for it.
Link to site map on booking confirmation, info on the pitch type you have chosen and peg colour, plus video of pitching etiquette, is all it should take. Sticking chips in the membership cards, would be an alternative to ANPR. There could be a clear instruction that if you are new to club sites, or new to caravanning / MH ing and need help, please call at reception to request assistance before going on site.0 -
mmm, I wonder what category I would be in?
I don't think serial user does me justice really
Yes been there and even when we say yes we've been before and one time I actually gave the number up to that point which was 92 we're still given the talk about one way systems and all the rest.
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I think most of us recognise the need to move forward with the aid of modern technology - it's what it's there for and the way to go. There's nothing to he gained from clinging to the old ways because it's 'what we do'.
What we don't need though are any more costly dog's breakfast attempts at introducing technological advances. 😟
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Just had a check. Various places round the world are still showing in the location search and it is still showing as work in progress to be sorted. When I search for Devon in Google maps, Devon is top of the list, followed by streets and places locally with Devon in the name. Touch Devon and I get a map showing Devon and Cornwall.
Do it on the booking search and I get Devon Canada top of the list with Devon UK second. Searching Devon UK I get a fair chunk of South Wales, Somerset, Dorset and part of Cornwall, as well as Devon.
Both are using Google maps, why the difference and why so long to get it sorted?
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You can see why sites like this would be so popular for motorhomers if they were available in UK.
No wardens, just a cleaner to sweep round and empty the bins in a morning. No toilet block so no cleaners needed - therefore prices are low because wages are low. No pegs so no lecture on which way to pitch. No waiting till 1 pm - entry is possible at all hours with payment by bank card in the barrier. No need to pay for electricity if you don’t need it, with separate payment for those who do. No 6 metre spacing rule. No complex advance booking system
Places like this are up and running in the rest of the world and will reach UK one day.
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Crikey, not for me! Such incredibly narrow pitches and so close to each other.
No wonder it's cheap. I'd much sooner pay a good price and get what I get with most CMC sites.
I'd hate it at a place like that. Off topic anyway.
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Just had an email from the club asking me if I want to go paperless with the sites directory and handbook. At first I thought they were pushing an e version of the directory and I would have been happy to go along with that, as I could have loaded it into iBooks on my pad. However, it seems that is not the case, they are pushing the new App as an alternative. I don’t think it can be even used offline. Incidentally there is no mention of a reduction in the membership fee for going paperless.
To be pushing the App as an alternative to the handbook, when it isn’t working properly is just incredible
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I just had that email too. I try not to use smart phone apps. I am not about to make an exception now for the club.
But I can still do without the directory and handbook. I never use it anyway. I do everything I need on the computer at home or in the van.
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This one?
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