New Booking System
Comments
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I agree David. Just presenting those figures without any other info looks great, but as you rightly point out, no bookings could be made for well over 3 months prior to w/b 11 September. Hardly a like-for-like comparison with the same period in 2019.
Another screenshot they presented was of TP, when it was rated as "Great" with over 4700 reviews. There was no date on that, but obviously it wasn't taken recently. Today, with just over 5800 reviews, it is "Average". Not exactly being honest about that.
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Presentations are made days in advance, not on the day.
This thread is about the difficulty of using the new booking system, and that slide shows that the majority of members are working with it succesfully.
Unless you think that its all just BS, in which case there is no point in continuing with the debate
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The vast majority of those 100,000 arrivals will have not booked using the new booking system, but are probably those migrated over to the new system, which is entirely different🤷♀️
Same screenshot says 73,000 bookings made since 11th September . Don’t confuse the two.
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I wouldn't praise it, there is still much to be tidied up but it is functional and with a work around to the site pages you can find missing data. 60,000 members have used it to book since the 11th September. The number of complaints pales into insignificance against that.
I have tried the CL search function on all three of my devices, desktop, tablet and smart phone and have not had any trouble finding what I want. Indeed I used the tablet to find and obtain the contacts to book a CL last week. for a visit to the NEC. noting in doing so that Chapel Lane was full. I still do not like it on the phone very much but it is usable over the 4G network. The old App was better.
peedee
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I use a laptop for accessing the internet. I have an Android phone but really dont like it with its tiny screen and prefer to use it as a phone, although I will use it on 4G for the odd email when I have to. I don't want to download the "app" to the phone any more that I want any of the dozen or so phone "apps" being pushed by the LA, NHS, Local Doctors Surgery, Supermarkets, and goodness know who else either). I have tried using the club website since the improvements were introduced on our laptop along with the sites book (now getting well out of date) but it's hopeless.
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Peedee, it doesn't mean that bookings are up. Circa 350000 members leaves 290000 who haven't made bookings?
That's a significant amount who haven't made bookings.
However there is plenty of time ahead for improvements all round and CAMC apologies for the poor functionality of the booking site to end.
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How condescending is that? Clutching at straws to "support your narrative". I accept this is a discussion forum but IMHO brue makes a very valid point with:
Circa 350000 members leaves 290000 who haven't made bookings?
That's a significant amount who haven't made bookings
Brue has consistently posted the problems encountered since the new system launch. Her posts have always been balanced, and very fair. To accuse her of "grabbing at straws" and "It seems you're just looking for anything that might support your narrative" is IMHO very unfair. I can only come to the conclusion that you haven't been on CT for very long yet, otherwise you'd know that what you're accusing brue of is far from the truth.
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In which case I'm sure that she's more than capable of mounting her own defence, and will do so in due course.
It seems to me that there is an increasing number of people jumping on the 'booking system is rubbish' bandwagon when the figures show otherwise. The discussion is becoming increasingly negative with posters taking aim at the club, and accusing it of all sorts of ineptitude, instead of offering constructive criticism.
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I'm sure she is. But as I said, this is a discussion forum and everyone is entitled to voice their opinion. Including me.
As for people "jumping on the 'booking system is rubbish' bandwagon: figures can be manipulated as everyone knows. I am somebody who has had problems with the new booking system; that doesn't mean I am "taking aim at the club". Yes, I am accusing it of launching a system which obviously wasn't fit for use at the time. There have been many posts on CT describing the problems encountered. Has there been any input from the "club"? I have followed this thread and can only remember a couple of posts from Rowena, apart from the OT.
There have been many posts describing the problems encountered, from a "club" I'd have expected more input than there has been so far.
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Circa 350000 members leaves 290000 who haven't made bookings?
That's a significant amount who haven't made bookings
You could argue that is what the Club wants, more members leaving their bookings until they are certain they won't have to change them, i.e less speculation. I think I heard it said at the AGM, that on average 66 percent of bookings are made on line with peaks of 80 percent in some weeks
I think generally the complaints here and on other forms of social media have been OTT. It is also evident that not all are down to the new system but are user errors. Having not had a great deal of trouble, especially as the new system is now settling down, it is difficult to appreciate why some are finding it so difficult especially if it is just a moan with no real substance as to what the encountered problem was.
peedee
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I think some posters are missing the point here. For a business that has just said itself, that its revenue, just with recent bookings, will be £9.6 million then its new booking system should be completely fit for purpose. Or at least as good as it was before, if not a lot better. With that sort of money coming in, just from some bookings, obviously that’s not it’s yearly revenue, the business should be run better, it’s customers treated better, or it should rightly be taken to task.
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I feel the new booking system was launched before it was fit for purpose by users as they have a form for one to fill in if one is having difficulty – see DSB’s post page 166.
My main concern was/is the fact that way back up thread I recall members were finding details appearing on their bookings that did not belong to them.
Whilst I read some of the thread occasionally and understand fixes links are being posted here by Rowena I do hope CAMC will find an appropriate way to inform all members when the booking system is totally fixed.
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PD, just the fact that people post of their difficulties in booking is a strong indicator that things are not right. I agree that posting a general moan without specifics isn't helping themselves but it's clear to see that many folk are having problems.
It may be difficult to appreciate why some are having problems getting to grips with the system but I think we need to accept that they are. Not everyone is the same and different people will have varying levels of experience and understanding of the system. The fact that these posts continue is a strong indicator that for many all is not as it should be.
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I suppose it depends upon your expectations and standards Debsc. There are always some who will happily jog along, putting up with whatever is imposed upon them, either because they don’t particularly make much use of services, or maybe because they aren’t particularly bothered. Life has always involved such aspects one way or another.
But those who do choose to have a voice, not accept a lowering of expectations, challenge for better products and services, ask for clarity and fairness, then that’s what improves a situation for the majority, and drives change for the better. Complacency isn’t good for any business, and paying customers need to be politely discerning.
I am sure the Club are doing their best, but there’s no doubts they have upset a fair number of Members one way and another. Let’s hope the improvements continue apace.
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It will never be totally fixed-Google, Apple & all the major players have an ongoing raison d’etre of tech advancement & bugs will always appear within. To expect ‘total fix’ will never happen,🤷🏻♂️🙁
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Something that occurred to me during yesterday’s AGM slide show….
Slide is showing 73,000 bookings have been made since 11th September, and either 2350 of those were overseas bookings, or an extra above the 73,000 bookings. If this is the case, then it’s a hugely significant percentage of UK tourers making the bookings, as opposed to overseas bookings. (I accept it might be the time of year to a certain extent..)
I fully understand why the new booking system was trialled with Overseas section, smaller usage etc……
But, much of the search functions, the information requests for DOB, relate more to aspects such as overseas sites and ferry bookings rather than Club Site bookings. This is where much of the poor search function, the never before required DOB requests, two aspects that are driving much of user frustration are centred. It seems a bit strange to use a bookings platform geared more to Overseas booking requirements than to the hugely more used UK bookings market.🤷♀️
I admit I am no expert on booking platforms, no idea of what is out there now, so happy to listen to others that might have this knowledge.
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"I am sure the Club are doing their best,".....
im sure they are too....when it comes to firefighting the mess they've presented us with...folk will be working many late shifts and be pretty stressed out trying to put this together for decent commercial use...
however, the management can do their bit too....by keeping a readily available board of reported issues, the state of each, the expected fix date etc...
additionally, every overnight upgrade should let customers know what issues and fixes are inside this release so that users know exactly what to expect.
many folk on CT say they've been involved in IT and/or other project management and will be familiar with the 'simple' prices of keeping your (paying) customers in the loop when both smooth and not so smooth roll outs take place.
senior managers hiding behind technical issues doesn't help things at all.
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Not everyone is the same and different people will have varying levels of experience and understanding of the system. The fact that these posts continue is a strong indicator that for many all is not as it should be.
I agree TW but is that really a problem of the booking software? There is enough help in many forms available to those in difficulty. I certainly do not accept that it is a stong indicator that all is not as it should be with the application.
peedee
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It's blindingly obvious that the system is not as user friendly as it should be, PD. See WTG's post above as an example from an established and intelligent user.
You may not accept the posts as being a strong indicator that all is not as it should be but it's clear that the fault cannot be laid at the door of anything other than the club's software. Even you have agreed that there are flaws.
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2) Choose an area as instructed. Input dates. Zoom on map.
Some sites are marked as Full. Click on a Full tab only find site is ‘Full’ for just a few nights during the period. Not helpful at all if one wants to put together a tour and not stay on one site for the whole period as a couple of nights might sufice.
(On old website, one could see at a glance where there were vacancies, and put together a tour, linking up vacant nights.)
I am struggling to understand your problem WTG. Why not simply alter the dates to match the vacancies shown on the "Full" sites or are you saying you would have ignored that site in the first place as it showed "Full"? If it is the latter then surely it is not all that inconvenient to have a swift look to see what actually might be available if you altered your dates and really wanted to go there?
peedee
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