New Booking System
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Are you all primed and ready to watch the AGM tomorrow? The link is on the home page in the News section.
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For those who have suggestions to make about the new booking system, may I suggest filling in the following....
https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback
David
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I received the latest version of the club magazine. T he editorial mentioned the new improved booking system. I took a look, entered some dates to find a site anywhere that had availability. Some were closed, so why was I shown them? Sone were abroad. It does not seem to be awfully buggy. I was using Safari on an iPad, not the app. It feels as if the system was developed on a PC, and how it works On a touch interface was not considered very much.
very unimpressed. I will have to phone CLs to check availability.
as I was so unimpressed I decided to check the forums …. It’s not just me! Seems there was a deadline for implementation … and it was missed and a substandard implementation was released. I see it’s the AGM tomorrow.
is it a club, or a commercial organisation?
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How many have you booked Euro?
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I haven't seen any other post's on here relating to confirmation of booking payments, so perhaps it is just my experience.....for the first time since the new system became live I have paid the balance of a booking (made back before deposits) prior to arrival. After the amount had been paid I noted a message saying a confirmation of payment would be sent via email. Which is what you would expect...
After an hour, and no email received, I enquired via 'chat' when I should expect said receipt. The reply I received was 'within 15 minutes'...To date no such email or any other confirmation of payment has been received except on the bank statement. Has anyone actually received a confirmation of payment. I hope the site warden has been notified i have paid...
Aside....why do we need to be categorised as a 'passenger'
Looking forward to the excuses EG comes up with at todays AGM..
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In more or less every case ( except Clumber, where there is no signal) they came through before OH got back to the van after paying.
edit Just read your post again and I see you mean payment before arrival. Not tried that yet, but I also would have expected a confirmation fairly quickly, as when paying at a site.
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Welcome to the Jaime Lannister of booking websites. Left hand doesn’t know what right hand should be doing🤣 At least if it shows up on your bank account you have proof payment has been taken. Hope you get the email at some point.
Doubt booking system will be mentioned at AGM, it’s a done deal now.
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I recieved the email below from the AGM governance I'm not sure if this means they won't be answering any questions at the AGM as they've already been answered by the club?
Thank you for submitting a question for the Club’s 2022 AGM held on Saturday 29 October 2022.
All of the questions that have been submitted have been answered by the Club and you will be able to find them listed on the Club’s AGM page in due course - www.camc.com/agm.
Some questions that have been asked will be responded to personally as they relate to non-operational or very specific issues.There are many ways that the Club regularly communicates with members and some of the issues that you have raised would have been answered for you:
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There’s usually a list of questions submitted that is put up on website post AGM Arch. If the Club gets let’s of similar ones, answers can be a bit generic. But I think everything gets answered one way or another. It really needs more people live at AGM to step up, but time scale doesn’t usually allow.
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I don't think they have answered all questions at the AGM in the past although they may have talked about certain topics. However they do, post AGM, provide a list of questions asked with the answers. They may put several questions together if they are basically asking the same thing and just provide one overall answer.
Has anyone seen a list of questions published?
David
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Re handling of complaints, how complaints escalate……
See here, not all complaining is bad…..if handled properly….
https://www.superoffice.com/blog/customer-complaints-good-for-business/#comments
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Not for this year yet DK, I think the list of written questions is posted up after AGM. Last year’s questions are there.
Interestingly, there are lots of questions relating to introducing deposits in one way or another. The Club definitely had all the ammunition it needed to put in place what it has done, and you can see how it can justify some, if not all of the changes made.
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You mean from last year regarding deposits? In recent years, COVID to one side, the Club had certainly come under a lot of pressure to sort out availability which led many to suggest that deposits were one way of achieving that. Whether what has transpired is what those suggesting deposits had imagined we will never know!
The real elephant in the room as far as the introduction of this new system is the total lack of real communication to the membership. Probably the complete opposite of those of us that regularly contribute to this forum as we knew it was coming and by and large understood the reasoning behind it. Putting aside for a moment our views on the functionality of the new system but clearly the introduction has come as a complete surprise to many. First off we had no prior knowledge of a date of introduction, it came completely out of the blue. Some on here would have realised that something was happening because of the downtime but then we are a relatively small part of the membership. What we should have seen is a leaflet explaining the new system sent to every member regardless of their communication preferences well in advance of the introduction. That way we would have known that a pretty high percentage of the members would have understood what was happening. Difficult to tell whether that would have reduced the outrage from some who seem to have been totally taking by surprise. To me lack of good communication is an ongoing failure of the Club. Example, still no official confirmation that High Onn is closing or have I missed that?
David
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I have just logged into the AGM thinking it would start at 1.30pm. Looks like it’s going to be 2pm now
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I wouldn’t call the Club’s communications, in any shape or form, with its Membership particularly good. TW raised this very point just as the new bookings system launched back in September. Be it webpages, the Magazine, responses to questions on social media, trying to get through on phones, ten days for a proper email response, none are particularly at the “satisfactory” end of the scale.
The fact that I am currently responding to this is a case in point. Logged onto AGM, communicated to commence at 1.30pm. But no, it commences at 2pm once you actually log on🤷♀️
Much of the Memberships occasional dissatisfaction, and a good deal,of the problems Site staff have to deal with could be directly linked to poor communications.
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Thanks AD, might try that. However, you have sort of hit the crux of the Club’s communication problem…..
Set up a Members (and beyond) social network website.
Largely ignore it and the Members who choose to use it. (Unless someone either swears or commits the foul sin of any kind of reference to banned subjects. Or, can’t help themselves arguing, and might be asked to take a break.)Well done the Club👏👏👏 Communication at its finest🤷♀️
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It depends on how those figures were presented. We mustn't forget that members couldn't book from June onwards for 2023 which takes us over the main holiday period so it doesn't surprise me that so many bookings were made in the first week and the comparison with 2019 not really useful as those people in 2019 would have been able to book at anytime, there was no false break like there was this year. Working on that basis the 300,000 becomes 220,000 nights? The Club, I am sure, are going to do their best to put a positive spin on the new system regardless of any shortcomings.
David
PS Not shooting the messenger BTW, thanks for posting.
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The point is that a significant number of members were able to book after the new system was launched. The presenter said that the initial issues were down to the fact that not all of the available hubs were running correctly, which is why it was slow. This was soon rectified.
It shows that more members are working well with it than not. Its always the case that those who don't have a problem with something new see no reason to shout about it, whereas those who do will. I was very reassured
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