New Booking System
Comments
-
Just wondering why you are lurking on a site frequented by "mugs"?
Maybe time to cancel your membership and move on if you don't like the direction the club is going.
2 -
just tried to book a weekend , what is this shower , do you want to turn people away are you aware of your members ages / familiarity with computers get a grip or lose us . FOOLS
3 -
I am not a tech person, I have no idea about tech but have always found the site easy to use. Trying to use the new site made me swear in front of my Grandson for the first time ever! He tried to help as he is doing Tech GCSE but even he got confused! How can I be 11000th in the queue? Used the phone in the end, 40 min wait! Someone should be held accountable for this shambles! I will be of to the other club if this doesn't go back to easy!
1 -
You're not 11,000 th in the queue....you might have been queue slot number 11,000 that is, the 11,000 th person to have joined the queue, since its inception.
you position ing the queue is shown by the number of people in front of you, which recently has been fairly small....and, as the green man walks, the number gets lower.
0 -
Had a look at the new booking system tonight. Didn't find it as easy to use as the old system. For example, in the old system there was a drop down menu to select areas which doesn't seem to be there. Also looked at a few CL sites, no information on prices on the ones I looked at.
0 -
Where does one begin! Used the map search this morning for the first time - only looking for CL's, as ever. Completely different map and links - which does seem to be an improvement. But downhill after that, though more like falling off a cliff.
There are no reviews, no info on directions, no info on electrics, no info on prices, in fact ALL the comprehensive info previously available has gone, disappeared, wiped. Utterly useless.
Just what is going on? This is an unmittigated disaster. The management in the club need to come clean about this **** up and make a statement on the website and in the magazine - and then resign!
9 -
Further my last post up thread...I finally got through to the call centre who, after taking my details and credit card long number, put me on hold to check with finance that the deposit had in fact been taken ( knew it had because I get an alert when a withdrawal is taken).
After further several minutes the agent returned and confirmed the deposit had been taken and she could now go ahead with booking I had made previously. Lets hope it is still available as was showing 'low availability ' when I originally booked.....thankfully it was and the agent confirmed with a booking ref and said i would get a confirmation email shortly..
That was yesterday.....and as of now I have not received a confirmation email...but this morning the booking has appeared in 'my bookings' albeit with the full amount and no deposit paid !! There is also a request that I pay the balance on 6th Feb 2026 !!..
0 -
No you're not doing anything wrong based on my experience. Everything that was good about the old system has been binned to be replaced by this awful end user experience.
During private beta development they should have had a few of us in to try it, to show how we decide on which sites we choose and our thought processes. From the customer journey they then could have built a system that would have been better for us rather than what we have been given.
All new systems have teething problems but this is the worst example of flawed fundamental design that I have seen for a long time.
4 -
We are currently onsite at Berwick Seaview and last night tried to make some bookings to break our journey home to Lincolnshire. My wife enjoys browsing the club website, making suggestions for sites to visit and booking them for us but last night she gave up on it as she found it too confusing, too complicated and full of irrelevant input requests.
I have seen that the new system is not fully working yet but WOW is it difficult and clunky to use. I spent over an hour trying to make some bookings myself but never managed to get anywhere and to do this I had to turn the brightness on my mobile up to full to see the faint characters used on the calendar. A very poor user interface, not a patch on the old one.The old search system was so easy to use via region, county etc. but in the new system Search And Book options include places that aren't even caravan sites such as the North York Moors Railway and for some reason I had to enter my towcar length. Why do you need this, it has never been required before. Totally irrelevant.
After having an attempt refused due to lack of availability I used the CLEAR button then started again only to find the dates re-populated with exactly the same refused days. Even closing the link to the site and and starting again from scratch gave me these unavailable days with a red banner telling me that I could not have them.This morning I saw that people who had persevered and managed to make a booking were complaining of not receiving confirmation emails and not being able to view their current bookings. More alarming, some had deposits taken more than once and one member is apparently £750 out of pocket.
No way am I going to risk using the online system at present so I tried to make my booking by calling the site directly. I was presented with a message informing me that calls were not being taken and to use the online booking or the main club number so I tried the main number. Again I was presented with a message saying that phone bookings had been suspended due to ongoing problems.
So, for us the choice will be to either make the 210 mile tow home in one go or try for some non club sites.I understand that the changes and deposits are to prevent block bookings so everyon gets a fair crack but why not simply add deposits and the twenty one day cancellation rule to the old system which had proved itself so well over time.
CMHC, if you took a backup of the old system please reboot it now. If you didn't, well, the future looks pretty bleak for us and we may have to consider alternate options.
We are very disappointed with the way this change has be implemented.5 -
Shocking isn’t it Bartonians? Don’t let it spoil your break though. Here’s a suggestion for you, used by us and a few other Members……..
Try Cliff Farm at Sinnington, which is not far from Pickering. It was long ago a CL, but has now gone private, and grown into a very lovely 30 pitch private site. I don’t think you will be disappointed.
https://www.clifffarmholidays.com/caravan-park
Hope it helps having something recommended. Also hope you get a pitch if you do decide to go, it’s lovely. Great facilities, lovely owners.👍
2 -
I have looked at booking Treamble Valley for 14 nights the first 2 weeks of July 2023 the club wants 20% deposit that is £78.00. I did not book as we go away every month from February to November. This would mean that i will have paid out approx 1K in deposits. No way am i going to pay deposits.
1 -
Bartonians, Also lots of overnight stops listed for you on UKCampsite.co.uk. No need to feel you have to do the whole journey home in one go. There’s a family owned site with 20 pitches near Bedale which caught my eye. Is that halfway?
2 -
With all these reports of Members being unable to book you can probably turn up unannounced at any Club site now and find it half empty.
0 -
We've been through all this before. It's too late now to say you don't want deposits. They are a fact.
What's the problem? If you cancel outside of the due time, you get your money back. If you don't cancel, you pay less on arrival as PD said. Tbh, if £78 is make or break for your holiday, it might be time to give up.
PS. How is paying deposits out of pocket 'now'? The deposit is buying you the right to have that holiday. You are getting something for your money so are not out of pocket. Anyway, have you anything to say about the booking system?
0 -
Question for Rowena (helpful if someone could report this to raise attention after I have posted)
I sort of understand why at the moment Sites cannot take phone calls, but once things settle down, is it going to be possible to phone a Site directly? I ask because I am a Carer, and when I go away I let my co carer know where we are, contact numbers for a landline just in case the mobile signal isn’t very good (Clumber Park for example). This is quite important for me, thankfully never had to phone a site yet, but I am sure there will be others in this situation. I am normally in daily contact via other methods, but Clumber was a challenge.
I think Members will want to know they can contact a Club Site if there’s an emergency, journey problems, sudden family illness etc….. To me, it’s part of the Club’s commitment to its Members who are using Sites. It’s also good manners on the part of Members like us who do want to do the right thing and inform a Site if we cannot turn up. Only had to do it once in the past, had to turn back home mid journey, but it was easy to phone the Site.
Hope you can respond and give Members a better idea of if we can contact a Site direct again at some point.
2 -
We are banking on this for some mid week stays😁
0 -
TDA, I've reported yours😀
1 -
I think you have made a really important point here. We have once had to cancel a site whilst “on the road” so to speak, due to a medical emergency, and phoned the site.
But many members will need to be contactable whilst away in case of emergency, with elderly relatives etc. and mobile signals are very definitely not always reliable.0 -
Thanks Tinny👍
We have noticed this last 18 months or so just how difficult it is to phone a Site direct. We tried Exeter, Marazion, Ferry Meadows, for various reasons, all at a time we thought someone might be in the office, but avoiding the busy arrival times around 12-2pm. Had a “leave a message” message, but then told no we are not answering, Exeter actually phoned us to clarify something🤷♀️ I know there are others like us who care for relatives, and might have an emergency situation at some point, so a definitive answer is what I need, either a yes, you can phone, or a no, make other arrangements as best you can.
0 -
We were going to book some dates for June and July 2023, bu the new system is such a shambles we are going to wait to see what the club are going to do about getting it running properly.
But more of a concern to me is the fact that apart from Rowena's comment early Wednesday morning, no executive or member of staff has bothered to respond to all the concerns that have been raised or even offered an update on what they are doing to resolve the problems.
3 -
FAO Rowena
Could the members be provided with the snagging list the club has presumably implemented relating to the new booking system ? Hopefully this could allow input from the members to enable a worthwhile outcome for the new system which would benefit all.
Pete
3
