Time to roll back to previous forum?
Comments
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If management were interested in the many problems being experienced on this apology for a website forum then they would have both asked for feed-back and made it easier to provide by opening a thread specifically to request it.
The fact that they seem to be ignoring the many problems does not bode well.
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This did happen:
The changes are now being implemented.
Cheers
Bugs
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It seems a shame that no matter what version of CT there is there are those who attack the mods (Bugs in this case) rather than CT itself.
This rather than the state of Ct will put people off the club and posting on here!
IMHO of course
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yes, we know issues were asked for, and they have been supplied, ad nauseum.....
and why? because there is no visible definitve recorded list of issues that enables a user to know of his/her issue has already been noted.
surely, this should be a prominently displayed piece of information...a sticky post at the head of this thread, perhaps....
otherwise, a poster discovering an issue themselves for the first time, will report it....only to be told that this issue 'has already been noted and changes are being implemented'....
what a waste of everyone's time.
is it, perhaps, that the list is so long that it wont fit on a page, or that it would show that some of the faults have already been 'edited out' of the fix list?
its not rocket science, just two things....good project practice and good communications....
both are the club's fortés
PS, imdont think anyone is knocking Bugs specifically, merely the poor paractices displayed in this project roll out.....
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Can't find a thread to report clunks in the new sooper dooper website, so will post here.
Until yesterday my use of the CC Website for looking at bookings, CC sites details especially locations and of course the mine of information and source of joviality that forums should be Club Together; was on a Mac Book Pro via Safari and El Capitan OS (I have learned over decades to not ever update software for a few months after the IT kiddies have been playing about as they invariably mess IT up).
Yesterday as I was oop north for a funeral, thought I would use my iPad on iOS 9 and safari to catch up on CT and look in the area I was in for future visits.
In respect of CT logging in was slow with several taps required to get pages to load, not knowing if the taps had been positive. The spull chucker didn't work as my longish response to a thread on a Tourag, that in itself timed out whilst typing. To establish which threads I'd read it was easier to go by date/time as there was no valid notification of 'new' posts.
I then attempted to find the CC site adjacent to the MacArthur Glen shopping complex at Cheshire Oaks that was, from memory designated Chester CC site, using Chester as the search location. It didn't come up. I then tried via the POI system in the car sat nag, again using Chester as the search town. I was twixt and between a hotel wifi connection and a 4G mobile phone tether and the cars connection vis its navigation system, the only reason I have a mobile device is to use it whilst mobile, as strange a concept as that may seem. I gave up trying to find the Chester CC site by technology tools and drove there. It is not actually in Chester, but Ellesmere Port. Had I entered Ellesmere Port in the technology, as I did once sat in a coffee shop and the car park using the 2 different devices it would have shown up. Have the CC IT kiddies previously worked for Ryanair with their airports being in different countries to the cities they claim the airports are in?
The result of this escapade into research of the capability of the new sooper dooper CC web offering IMHO is its a dogs breakfast and for casual visitors can only show the CC in a poor light. Or to use another shopping centre analogy, the CC appears one of those vinyl covered shop windows that are masquerading as a hip, cool and trendy retail experience, but is actually a false picture hiding a derelict waste of unused and unwanted space. In our local sooper dooper shopping centre the avenues with the vinyl facades attract no footfall. Is that the true message the CC wish to display to the world of families wanting value for money holiday experiences?
Must do better.
Whilst attempting to post this I was locked out of CT, CT froze for about 5 minutes and I had to log back in from the start again. Not very good a user experience despite perseverance. How many casual visitors or prospective members would actually have the patience to hang around and be enticed in? I doubt very many.
Just had to edit out repeat blocks of text in the above. It's certainly clunky.
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you have stumbled across another error manifest on the ipad....
on the old forum, being timed out during the typing of a post actually allowed ypu to complete the job, only for the post to completely disappear, with you logged out....
on this version, it again allows the typing to be completed but, on pressing the reply button, it just sits there, locked....
you are logged out, but cant complete the post...
if you can manage a copy/paste, you can then press back, find the log in screen, log in, refind your post, paste in the reply and then actually post it...
yes, its different, but equally 'tricky'....
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By this time the feedback from forum members will have enabled the Moderators to supply the Forum manager with an up to date definitive list of member's concerns about glitches and functionality issues of this new forum.
I suggest it would be helpful to, (as a sticky thread on the forum), publish the list as it now stands. so allowing members to provide further feedback on issues not already highlighted.
As members we will want to assist the Forum administrators improve the forum functionality by the means of such feedback.
Cheers..............................K
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I suppose it would be pointless suggesting we all simply give the IT people a bit of time to sort things out. Perhaps things could have been resolved before launch day but, come on, none of us is perfect and we don't now want to appear to be bullying staff, do we?
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But if they don't have a list to prioritise against and cherry pick the easy fixes first they will just add more bugs to keep us all entertained ( can't you tell I spent 30+ years in IT😏).
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Which highlights one of the major problems with the site, you knew where that was but I hadn't a clue it was hiding in an area called 'Ask The Experts' and virtually the first thing you see is a note saying it is an area only for Mods to post in🤔
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Do you know they don't have a list, of course they are aware of the shortcomings regarding the forum. Do you know that they have not harvested all the 'complaints' (relevant), have a list of order pinned on the wall. IT do not respond directly on here and never have, they follow orders as we all do in working life, give them a break. If there is a failing in feedback then it lies elsewhere.
It has already been stated that all feedback comments will be taken onboard, plus it has been stated that an IT person will eventually appear in the 'Ask the Expert' section, and meanwhile the moaning continues.
40+ years in sensibility
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I have this morning received an acknowledgement from the CEO's PA pending a detailed response in due course to my Email detailing the principal but not a comprehensive list of shortcomings of the site. It will be interesting to see the nature of the response.
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The percentage of people complaining should be taken from the number of regular posters!
There should also be an indication as to the percentage of members who have never posted.....then the theoretical figure of 1 million can be thrown out of the window!
I view the forum most days.
I use the site, normally to book a campsite, 3 or 4 times a year.
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Hi everyone, and thanks again for your feedback.
As you can imagine, launching a website of this scale is no easy task and it’s inevitable that we will experience some teething problems. There are a huge number of complexities in delivering a project of this size and whilst we did extensive user testing, it was always going to be a challenge to capture every possible scenario.
Whilst we appreciate this has affected some of our users we wanted to let you know that it’s on our radar and we’re working hard to address all the issues discussed in this thread. We’ve been collecting all your feedback, bug reports and comments. We review and report each item and they have been added to our issues list for review and will be managed according to priority.
Please bear with us as we continue to update and improve the website.
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Here's one from you earlier HD, which side of the fence are you on tomorrow I wonder
Must be something in the Xmas bonios'
"personally I don't have a lot of issues with the new forum, most of the problems are with myself not being fully conversant with resizing photos etc , but that's is not the fault of the forum ,but me ,the user
some of the other forums that I use have annoying little faults , but that's life"
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Firstly I'm not on either side of the fence ,all I'm saying is we were promised an improved website , one could argue that this is improved (photo posting) ,but not so easy to navigate round , and now we are told that we have to wait again for an improved website , there is only so long someone can be patient
but I will still post and nice to have a follower
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You are not different from me HD in the change of mindset, initially I moaned quite loudly but now I quite like it.
There surely must be more like myself that on opening day to the new forum thought,
what have they done but have now changed their mind.I was slightly lost in navigation, found links that didn't work, reported odd occurrences etc. But now after a few weeks I'm prepared to give it a go, I'm warming to the look and the navigation is getting to be more 'automatic'. Just need to give IT time to improve with the feedback given and hopefully it will be all systems go
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If they were aware, as you claim, why did they release this dog's breakfast on us?
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Have to agree. There's much more to life than worrying about a forum. No-one is forcing anybody to come on here, it's all voluntary.
There's loads of other caravan forums on the internet if this one doesn't suit you.
Of more concern should be getting the site search & the sites app sorted.
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Well, I'm really glad that quite a few members are getting quite Hygge with the new system.
However, it's a shame and a disgrace that the Certified Location Owners have been treated to a masterpiece in contempt that has been visited upon them. To you and me who come on this forum and air our opinions the fact that the forum is dysfunctional or superb is neither here nor there. Try looking at what the CL owners have had to put up with. For those of you who don't frequent CLs you may not care but there are many, many members who stay with eth club solely because of the CL network.
Some of these CL owners have had the CC delete the pictures of the CLs that the owners supplied, they've had reviews Deleted User and it is reported by a CL owner of repute that, because they don't have a review, a new review cannot be left on their details! In addition the system does not make it easy to navigate a booking. On certain systems the whole of the UK towns with a CL in it is displayed when you merely want those in a specific county.
Many CL reviewers such as NellietheHooker and Ttda who painstakingly leave reviews have had over half of their reviews wiped out.
Other areas affected are the stories where people have had their photographs disappear.
The Singles section had their entire diary dates obliterated.
So to those who only post on the forum and are happy with it then good luck but please think of the people who may have had their businesses affected by the CC's ineptitude.
ps I don't care if people think I'm moaning. It's only because there's something to moan about.
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Very true, Kennine. I always thought that feedback would be welcome, when the IT staff are struggling to find their way with all this new-fangled web site stuff.
As you say, it's strange that the moderators discourage such feed-back.
Cheers,
Ian
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