Time to roll back to previous forum?
Comments
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Well I have tried but to no avail, I do not like it at all....and really I have tried...I don't think the format is user friendly, I do not like the headings page, everything just seems a faff, the list goes on, to be honest I have give up pretty quickly each night not enjoying it much at all...that's just me though, I have plenty of other things to keep me occupied on my I pad.
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Sadly I am also disappointed with the new website. I used to enjoy a browse through Club Together to keep up to date with various topics, and post from time to time but now I don't find it very user friendly at all. I think it's unlikely I'll come on here very often from now. AND I'd only just got one red star! 😬
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Well I have written this twice and both times it has just disappeared from my screen! Try again.
Yes please, please go back to the old site while this one gets sorted don't care how long it takes nothing can be worse than this!
On the other hand i have just needed to phone the CC and spoke to a charming and most helpful lady. Customer Service at its best. Maybe we should all just give up and revert to times before the internet and phone for all our needs. Think that is what it is coming to with this new site.
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I think you mean a rip roaring, as in rip the back off a caravan due to being stupid and attempting too steep a hill. The new website has been a steep learning curve for users/fee paying members
See, a pattern of behaviour.
How much was the wedgwood?
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Not good is it... But remember, nobody at Grimstead Towers is going to admit to being the person who specified the requirements for this new Website. Or to come out and defend their choices.
It's obvious that senior management were happy to put their new software into the public domain and it must be slightly disconcerting for them to read that very few CC customers think it is a modern "state of the art" advert for the products the CC has to offer.
Cheers..........................K
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As replied to your prior use of 'state of the art', the new fangled website is 'straight from the ark'.
Not the best window to the world for the CC is it? Particularly consider how tech savvy the membership is despite the demography
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Having decided to comment on this thread, I noted that there is no selector for 'reply' just 'quote', 'report', and 'like'. I logged in and lo and behold found myself on our 'profile' page. So, started again and eventually got back to here!
The point I was going to make about the new site was the anger I've felt at the contemptuous manner in which previous stories and discussions have been treated - not to mention profile photos and preferences. It's as if the whole disciplined process of software change management was abandoned or ignored, not to mention Customers' wishes.
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'straight from the ark'.'straight from the ark'.
At least the Ark floated, was fit for purpose and did what it was supposed to do.
I've been away for a couple of weeks, hoping that on my return these glitches and design faults would have been addressed. The site is now almost a month old and I see little, if any improvement on the original launch format.
IT IS A COMPLETE AND UTTER SHAMBLES.
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CY, i agree Im afraid....
there are a number of 'navigation' problems (like where the system takes you after logging in) that could have been bundled up in a quick fix release, eradication much of the frustration for little effort....a few quick wins to salve the wounds...
unfortunately, CC has decided on its own list of issues to resolve (and the priority within that list......which we havent seen....) and its timetable of commitment is yet another unknown....
getting the whole forum is one thing but, as chas states upthread, there see,s to be little idea on how to manage change to a disciplined process..
doesnt bode well for the future....
of course, the simple answer might be that all the IT staff have been on their Christmas and New Year break, so nothing has changed since you decided to rest from the forum.....
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I haven't been on here since the 16th so they had time to address a couple of the most pressing issues before trundling off to stuff themselves with turkey and mince pies.
The most basic and, I would imagine, simple to correct is the appalling colour scheme. At least then we might have a fighting change of being able to read pages. I think I may email direct to Grinstead Towers and, in the absence of a sensible response, I shall be jumping ship. Life is too short to waste trying to negotiate this dysfunctional piece of Cr*p.
The anodyne response that closed the main "grumbles" thread while I was away gives no indication of when we might expect progress. Given that the site was nine months late anyway, I'll probably be dead before they get this shambles sorted.
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I can read all sorts of information on the website, I can read other people's questions and complaints on the forum, I can reply.. and I can even post a picture of where I have been. That's enough for me.
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But you could do all that before.....but easier.
Where is the much promised improvement?
I thought we were striving for a much better web site, not just a different colour scheme and a requirement for multiple button presses that once took just one.
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Welcome back CY
you considering going again?, relax moaning won't get you anywhere it's been tried for weeks. Just relax, it'll all come good in the end.1 -
cyberyacht -Whatever your opinion may be CT guidelines say quote “don’t shout by posting in capital letters”.
IMHO this site will evolve so there is little to be gained by negative criticism of something which is not within one’s control.
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Eurotraveller
I like your attitude, especially the picture that you couldn't have posted on the old forum. I find it strange that so many seem to put so much effort into complaining and moaning about this forum when, it is, afterall only a forum where you pass the odd 10 minutes here and there. For most things it is perfectly functional but clearly there are some issues that need to be resolved and I am sure that Rochelle and the IT team are well aware of them. As I said in a previous post give it to the end of January and let's reassess the situation then. Could we please all have a new years resolution that we won't talk about the shortcomings of the forum for the month of January? Just a suggestion.
David
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David, i do find this all forgiving attitude a little strange, despite this being the season of good will....
if your new car or caravan has a tiny proportion of the issues this website has, im sure you wouldnt be round at the service manager's sharing a mince pie.
this is just plain bad in just about every area, other than being able to post a photo...
navigation is appalling.....i just 'liked' the penultimate post on a ten page thread and it decided to put me back to post one.....
the data migration was a joke.....where are the reviews, stories, etc?
the site is extremely slow....ive just tried it using the Minehead wifi and the keyboard couldnt even keep up with my slow typing.....im now back on 3g and a vast improvement.....hence we get double post after double post...
many of the simple navigation issues require a tiny change to send the response to the correct place rather than the wrong one....a number of these could have been bundled toghether with little effort and corrected quickly, perhaps killing off a large number of the complaints....the site appearing to do its own thing navigation wise...
as a customer, i feel i am entitled to have an opinion on a product served up to me (i am a paid subscriber after all) and this one is poor.
its not specifically the really bad delivery of this 'improved' site that grates (although this is dreadful) more so the seemingly aloof attitude to members complaints and the non provision of any documentation confirming which issues have been logged as 'to be fixed' (hence repeated complaints) nor info regarding which issues will be fixed in which release and when.....
again, im sure you would be delighted with this sort of non engagement by the service mgr attending to issues in a car or caravan as i mentioned above...
is CC customer focussed.......answers on a postcard...
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Happy New Year to you BB.
It's not the technology which will eventually drive me away from this forum - it's the attitude of some people who post on here. The constant grumbling, complaining, carping and criticising is depressing. I have sat it out through 2016 with weeks of endless posts complaining about the caravanner of the year competition, the removal of mops, ball games, the 5mph speed limit, arrival times, dogs, children, and wardens. Complaint after complaint on this forum on every topic that comes up. And now some want the long loved old forum back - which they complained about repeatedly and remorselessly.
As DK pleaded earlier, Give us a break please. It's 2017. I'm going to the pub.
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BB, with due respect, car ownership & this forum are a world apart. We need our vehicles for a multitude of tasks on a daily basis, this forum is as has been said-a few minute browse. You have always championed choice of other 'leisure suppliers'(rightly so) yet here we have a forum that is not 100% but is usable, there is no quick fix, no guarantees but folk are just recycling their own & others moans. It will not change a thing. Follow your excellent advice, if you can't use the system as it should be used. . . .Find a system that works. The moans have been bleeding into almost every section of CT. It has not changed a thing.
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When we are just a few in over one million we don't really matter as suggested by a mod!
When the best communication we get suggests that a few minor tweaks are required to sort this new exciting and fresh looking site out. Sadly it is still not even readable by some people.
It is better than moaning about the weather though....trouble is it has the same effect.....Nil!
Happy New Year to one and all
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Couldn't agree more, ET. I was just thinking what a comparison CT is at the moment with another, overwhelmingly positive and friendly caravan forum I spend time on.
Here we seem to have a constant barrage of complaints about the new forum ( which, let's remember, none of us pay to belong to and is surely a relatively minor part of the enjoyment of our hobby). Combined with the same few folk banging on about their personal hobby horses in exactly the way they did on the old forum, it makes for a very depressing experience at times!
So maybe a good New Year resolution would be to accept things for what they are and look forward instead of constantly harping back to the "good old days" and raking up issues which had become boring long before the new forum appeared.
Just my opinion, of course. Happy New Year, everyone!
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Whilst I can, to a degree, understand DK's plea for patience, I fear that the goodwill that this requires has been exhausted by the previous performance of the IT department.
I have been absent for a couple of weeks and, AFAICT, none of the highlighted shortcomings of the new site have been addressed in the interim, notwithstanding the comparative ease with which some of them could be implemented.
It is now almost three weeks since launch of the new site and the plea for another four weeks grace to sort out a site that was nine months late in the first place does tend to invite derision.
I would ask this question - Do you seriously believe that this forum will be any better and get anywhere near approaching the expressed requirements of the membership within that time frame?
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