Time to roll back to previous forum?
Comments
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No one is discouraging real feedback as it is most useful particularly if done in a constructive manner. What we are trying to discourage is the constant sniping and snide comments directed at the IT Team, and the the Club in general as that is not feedback.
David
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The best way to discourage such behaviour is to keep the membership accurately informed instead of telling us to shut up and be patient. My feeling is that we are being ignored in a rather patronising way.
Perhaps a post on a special thread here in this forum where we can list the problems that effect us and a reply from IT against each to inform us when a fix has been applied. That would be an excellent start.
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The sniping is indeed feedback David - no matter how unwelcome it gives a clear message. The message is that members have no idea what 'fixes' or amendments are in progress. Obviously there will have been few over the Christmas period.
An announcement with points raised by members and/or CC and the intended action, if any, would be welcome. About that I have no doubt.
Just a simple , long
, well laid out post from CC2 -
I've had a response from the Director of Marketing to my Email to the CEO. Whilst it does cover some of the points I have raised, the overall tenor is that the website is "a work in progress" and referring to the difficulties of a project of this magnitude. A sample from the reply follow.
"We tested the colours for suitability for colour blind individuals and the current colour differentiation did not highlight specific problems.We tested the colours for suitability for colour blind individuals and the current colour differentiation did not highlight specific problems."
"The overseas booking process was tested and passed all tests. Once again, information on where specifically the process appears to be failing will help us identify any potential problemsThe overseas booking process was tested and passed all tests. Once again, information on where specifically the process appears to be failing will help us identify any potential problems"
I'm not entirely convinced that the powers that be comprehend the concerns with the overall usability and design. Clearly a "snagging list" will provide them with the areas that need attention but I fear that it may be some considerable time for the site becomes halfway user-friendly.
I shall start a new thread solely for the purpose of posting "snags"
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There duplication of 'cut & paste' has been reported in the snagging list. Sorry I did not spot it when posting.
NB. In his reply, the Marketing Director advised that there were technical reasons why a "Roll back" is not possible, so any call for this are a waste of time. We are stuck with the 'new' one warts and all until they can fix the issues.
It would appear that the old computing maxim about new software - "old bugs out, new bugs in" still seems to hold true.
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Not sure what cut & paste means but I have copied & pasted this from cyberyacht post above quote “There duplication of 'cut & paste' has been reported in the snagging list.”
& this from snagging list thread by cyberyacht as not sure what duplicates copied material means quote " Copy and paste in a reply duplicates copied material."
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"NB. In his reply, the Marketing Director advised that there were technical reasons why a "Roll back" is not possible, so any call for this are a waste of time. We are stuck with the 'new' one warts and all until they can fix the issues."
even Q in The world is Not Enough, 'always had an escape plan'....
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you're saying that Q and MI5 (6 whatever) and the club have equal status or standing? You do realise this is just a caravan club and forum?
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Not been able to ' log in' for a few days, 'computer says no'. Not that I am much bothered as I won't be using the site much now, too problematic. However, I just wanted to say that it would be nice if members were kept informed if and when reported problems are fixed. I reported, twice, that it is almost impossible to search in the Classifieds for a particular model of caravan, you can now only search for make of van, thus giving me 500 to search through instead of about 6.Maybe the CC think I this is acceptable and will leave it like it is or maybe they intend, at some stage, to put it right. Who knows, no one tells you. Good job sellers are not paying to advertise, but maybe then they would all be complaining. We are all like mushrooms!
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no, merely suggesting that any professional organisation would have a back up plan, should a major project go belly up.
what if the club booking system had been riddled with as many faults as CT....?
this would have resulted in a direct impact on customers and suppier...
in that case, only three choices.....
1. roll back to a known (but working) position....
2. collect and document the issues, plan a strategy for fixing issues, moving forward, keeping customers upto date with expected release dates and contents...
3. sit on one's hands....at least it stops one wringing them
any guesses?
the club cant do 1., too difficult...certainly isnt carrying out 2. to customers' satisfaction, so might it be 3.?
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Or 4. Get on with the job & ignore the few who would find reasons to complain if everything was perfect. Yup, it seems they opted for 4
, smart move IT dept
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Rubbish, that's just an euphemism for we don't know how to do it.
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+ 1
Also I am not a dissatisfied customer of CT, as I'm not a customer of CT at all. I am a user and I choose to use it. I'm not forced to.
I haven't bought it at all! I suppose I pay for it through my membership fee and site fees? but no matter how bad CT is, and I admit it is, it is not going to stop me being a member, or stop me going to club sites.
They way some people go on its as if they have paid for CT, need it, and are forced to to use.
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Whilst I am finding work arounds for most things I find difficult to do on this new site, (there are some positives) I haven't seen much evidence of the job being got on with. Sort these "new" tags out and I think I can live with it.
peedee
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Ian, between me & you I don't think IT is a spectator sport, you don't really see anything unless you too are an IT person who works in the same environment
, happy to help.6 -
I think it might be a good idea if the IT dept (via Ro) could let us know what parts of the site they are sorting first , hopefully they start with the CL issues and the club site issues and leave CT to last , after all CT is just the minor part of the site and most of us can manage to find our way round it ,and its quirks
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good point HD, if the booking part was acting up that would affect business but CT acting up is not so critical
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Good point Ian... The customer need not be interested in the minutiae of the manufacturing process of any item. Its the quality and usefulness of the item when put on the market place which determines it's success and subsequent customer satisfaction.
Cheers...............K
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so if all these people are not satisfied with CT, why are you all still using it?
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