10% deposits at all UK Club campsites

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  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited July 2023 #122

    I'd be interested to know the outcome of this thread where Ro said she "will forward to the right team to get back to you"...

    If there is an 'appeals process' then perhaps the avenue should be well publicised?

  • Kasspa
    Kasspa Forum Participant Posts: 359
    edited July 2023 #123

    Interesting this..... when I phoned to cancel I stated that I called rather than do it online as I thought that speaking to an 'advisor' they could use discretion....

    I was told I'd be lucky as it would probably only apply to a death or a vehicle 'catching fire'.

    I would suggest your circumstance could fall into that category, especially as it was on site & wardens can verify!!!!

    Worth a challenge.

  • Kasspa
    Kasspa Forum Participant Posts: 359
    edited July 2023 #124

    YT, I used the email address Rowena gave in this thread to put my case forward & she replied promptly the next morning.

    I had a response from uksitesbookingservice@camc.com pointing out the T & C's but as a 'gesture of goodwill' have been sent a £20 e-voucher towards a future stay.

    This is approx half of my loss (which I know wasn't much) so consider this acceptable but will be more 'savvy' with how I book in the future & add additional 'guests' on arrival as even amending/removing guests carries a % of loss of deposit which I consider harsh if the booking is not being cancelled.....

  • Unknown
    Unknown Forum Participant
    edited July 2023 #125
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  • Unknown
    Unknown Forum Participant
    edited July 2023 #126
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  • Kasspa
    Kasspa Forum Participant Posts: 359
    edited July 2023 #127

    Update on my earlier post this morning....

    I have received a further email from Membership Services advising of an E-voucher equal to the amount of my deposit to which I am grateful & have advised them of the previous voucher that was issued that will not be used.

    There are obviously processes!

    Membership Services

    Caravan and Motorhome Club

    E: ukappeals@camc.com

    W: www.camc.com

     

     

  • Flutel
    Flutel Forum Participant Posts: 113
    edited July 2023 #128

    High winds prevented me travelling to a booked site. I called the site and was told I would have to 'take the hit' and lose the day's payment, if I arrived the next day. I then asked about cancelling and any financial penalties. He was not sure at all, and told me to contact head office. He gave me the phone number, but when i called, the office was closed, as it was weekend.

    As it was, I travelled late in the day, when the winds had lessened a little. Not ideal as I am a lone female traveller with fibromyalgia. My friends travelled, in their van, the next day and have been told that they have lost a day's payment.

    I would like to know what are the new regulations around this?

    As it stands, I don't think I'll be booking any sites in advance from now on.

    I did also notice that the site I stayed on was definitely quieter than in other years.

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