Unable to access CT website

2

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  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited June 2023 #32

    To me there seems nothing new in the fact that "Essential Maintenance" always seems to happen from around 10.00pm in the evenings. I have no idea what they do in these close down sessions but they are so regular perhaps those late posters should perhaps try and post earlier to avoid disappointment? Perhaps the period on closedown is the time when fewest members tend to book sites which is, lets face it, the primary purpose of the website with CT, as we know, coming a far second?

    David

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2023 #33

    Not "always", David. Last week it suddenly went off around 6pm until about 8pm one day and then went again around 10pm. One morning it was off as well. Sometimes it’s one evening per week while at others it can be 2, 3 or 4 evenings. The whole thing is totally unpredictable.

    I don’t think we need to know why the site is taken down but it would sure be nice to know when it’s going off. In fact, it would be courteous to inform users.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited June 2023 #34

    Nellie

    Not supporting anyone just putting out there what the general facts are. Whilst it may be down at odd times during the day most essential maintenance seems to happen from around 10.00pm. Obviously if people are only available to use the forum at that time they are going to be impacted more than those that use the forum at a variety of times during the day. I am just being practical. Being informed it's going to happen would be nice, I agree, but those only using it late in the evening are unlikely to get the message anyway? I think we are all aware that the "powers that be" don't give CT a high priority and unfortunately that has been the case since it started. 

    David

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited June 2023 #35

    Hi everyone,

    As it stands, the Club has regular scheduled maintenance across the website to keep updating various system and business requirements.

    Following your feedback we will do our best to advise in advance where we can of any future planned work on the Club website where you will be unable to access the website or forum.

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited June 2023 #36

    It doesn’t bother me , if the site is down and  I to  book a break then I just use one of the many other providers of sites 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2023 #37

    Thanks, Rowena. Years ago, back in the mists of time, we used to be advised of downtime but then the practice stopped. It’s good to hear you will reinstate it.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2023 #38

    Yes good to read that, but why has I taken numerous and frequent complaints on here before Ro, or someone else at HO has had the decency to supply we members with at least the prospect of notification of closure of the website, especially as the maintenance is planned?

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2023 #39

    Thanks David for you explanation of your post, but it is not right that a moderator has to provide the excuses for the lack of notification of closure due to planned essential maintenance.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2023 #40

    Does it matter? I’m just pleased that we have a positive reaction. 👍🏻

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2023 #41

    But it does matter, TW. Had this issue not been raised by WN initially, and the discussion that followed, then nothing would have been done, if it come to fruition, that is. We would still be no further forward in  finding out when the site was going to be down. As you yourself posted it is not just at the end of the day that it happens but occasionally during times when many are trying to look at and book sites, which is most frustrating for many I suspect.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2023 #42

    ….and now it’s been addressed so I see no point in holding an inquest. Life's too short to get worked up about what’s gone before.

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited June 2023 #43

    If in the main if it is regular scheduled maintenance, as stated, it should be possible to publish down times, perhaps in News and Events, well in advance. The NatWest usually give me at least a weeks notice. An annoying pop up would be better but that might be to much to hope for.

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited June 2023 #44

     but nothing seems any different afterwards .... it's still the slow clunky site is was beforehand.

  • Bakers2
    Bakers2 Forum Participant Posts: 8,191 ✭✭✭
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    edited June 2023 #45

    Sadly internal server errors don't dimish despite all the maintenance.

    I wonder just what is being 'maintained' during the hours the site is offline? Everything seems as slow, clunky and far from intuitive........

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2023 #46

    But it hasn't as of yet been addressed. All we have is a statement that they will try to advise in advance where we can of any future planned work on the Club website where you will be unable to access the website or forum, to quote Ro. There have been similar promises of informing members about aspects of the club but which seldom see the light of day. I guess for the time being it is just a case of wait and see if that information is forthcoming.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2023 #47

    The proof of the pudding, so to speak. 

    https://www.caravanclub.co.uk/club-together/discussions/welcome-hobby-talk/how-to-use-club-together/website-outages/

     

    Thanks, Rowena👍🏻

     

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited June 2023 #48

    An “outage” , isn’t that an American thing !! surprised

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2023 #49

    Seems as if persistence pay off. Had this discussion not taken place then I am sure there would not have been that posting. However thankfully it's there today, and hopefully in all the further occasions of "outage".laughing

  • Wherenext
    Wherenext Club Member Posts: 10,585 ✭✭✭
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    edited June 2023 #50

    Would it be possible for a Moderator to make it a Sticky and ask Ro (or any employee) to continue to notify us of "Outages" or even "Maintenance" when they are due. Thanks.

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited June 2023 #51

    Good idea but a sticky would really only get to those of us in CT? Maybe a banner on the main website as well perhaps on the day itself? I was on one website today when it said when the site would be down.

     

  • Wherenext
    Wherenext Club Member Posts: 10,585 ✭✭✭
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    edited June 2023 #52

    Many of us on CT don't seem to access CT via the main page. I certainly don't but I take your point.

    As there isn't a tax on words (at the moment) can't see why they can't do both, after all one of Ro's responsibilities does seem to be looking after CT.

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited June 2023 #53

    There's all sorts of 'maintenance' that's required on a system these days...

    some of it is required on the CT/CAMC applications like enhancements and changes to cover the myriad promotions that are being created at the moment.

    these will require the host to run updates for CAMC, to a schedule, to make live the changes to support the promotions.

    OTOH, the base operations/server systems (Windows etc) have their own schedule of fixes, upgrades and housekeeping, just as we users do on our home PCs or iPads and phones.

    most hosting companies would be managing these technical updates into out of hours batches to allow a sensible managed diary, otherwise the system would be going down all the time🤷🏻‍♂️

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited June 2023 #54

    I'm talking about for people who don't use CT, to do as your good suggestion would only target those on CT. On the main page and/or onto the login page would get those who just use the site for bookings and other things.

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited June 2023 #55

    Well , we weren’t told about last nights “ maintenance “  , undecided

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited June 2023 #56

    No I didn’t see it mentioned either. I wasn’t surprised though as the booking system was playing up yesterday.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 2023 #57

    Well that worked well last night NOT! What was the use of Ro posting it I wonder? Perhaps just a sop so as to stop members complaining about how bad the club is with providing information to us all.

    I am not having a go at you TW but I was unable to access the link, and wanted to highlight it.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited June 2023 #58

    What can I say?🤷🏻‍♂️

    I have a suspicion that Rowena wasn’t around and, as with other aspects of her role, nobody seems to step in. 😣

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited June 2023 #59

    Yet again last night 10 pm ish and the plug was pulled with no warning. I suppose at least it’s generally the same time and Thursday seems to be a firm favourite. Perhaps getting the props in place to keep it going over the weekend.🤔

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited June 2023 #60

    Letting us know when the site will be down is really working !!!!

    i wonder what the excuse was this time ?

  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited June 2023 #61

    Still getting the 'application error' message that others have reported. I naively assumed the last two outages might have fixed this....👎👎👎👎

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