Dynamic pricing to be introduced
Comments
-
I worked in a pub for 20 years and as a solicitor's receptionist for 20 years and I know very well, as I am sure you do, that the people who shout the loudest and are often abusive to people at the forefront of a business, are the ones who nearly always back down when it comes to confronting the hierachy.
1 -
I still don’t understand how the voting works. I watched the AGM through zoom and had previously voted electronically. At the AGM there was a show of hands, all seemingly voting for the individuals. There was no mention of the electronic votes, and people were just declared elected. And there was certainly some votes against.
0 -
I have yet to see any such events in my area of Lincolnshire/East Midlands. Not sure where or how they are advertised. I assume I might receive an email from the club, but certainly never have done. Yes, I could contact the club and ask, but there is also surely an obligation on the club to notify me.
0 -
Club staff are responding to a lot of comments on Trust Pilot, these are the latest comments coming in.
0 -
It’s not just anger issues but also a lack of consideration for others and the environment. Also, I’m appalled by the amount of litter strewn about particular around motorways, railway lines and city approach roads. I’ve never seen it as bad.
2 -
Sadly, it’s nearly always front line staff of any organisation that bear the brunt of Mr and Mrs Angry, and I always think it’s hard, because they are seldom in a position to respond beyond toeing the official line. Anyone abusing such staff immediately shows their own weakness and inability to resolve their own issues. I sincerely hope that if things do get serious, then HQ defends those staff where appropriate, and deflects the flak away from those who caught up in unpopular policies and procedures.
I have watched two AGMs these past years, via Zoom like technology, and have to say have been totally underwhelmed in terms of content, responses and reports back. Perhaps the AGM isn’t the best place to raise anything really, as it seems totally stage managed prior to taking place. Reports have to be delivered, the content is generally published prior to the meeting, beyond that nothing much else actually happens unless there is a bunch of flowers to be given out. I can only recall one question from the floor that was of any interest, and somewhat ironically, 18 months on, the Club are having to trial that suggestion of metered hook ups, but still showing a degree of reluctance to take such things on board. Any questions submitted via email aren’t discussed, and you only have to read through the responses to realise most are shoehorned into certain categories and given a generic Club response. Much like what is happening on TP.
Regional meetings are possibly livelier, and need to be. There wasn’t a single response to any questions from the floor last October. Unbelievable given what was going on at the time with the implementation of the new booking system. The whole shebang, from the lowliest Committees right up to the AGM needs a review and some better input from away from the three main reports. A simple regional feedback would be a start, and perhaps get more folks interested. I question if central London is the best location as well, think it’s been there a couple of years running now. Expensive and not that easy for a lot of folks to get to if you are anywhere but SE based.
Executive Committee……
3 -
When society’s leadership, the things we all expect to be driven by morals, standards, decency, honesty, etc… are shown to be failing (Parliament, the Crown, the Police, to name a few) then the code is broken for many, and sadly bad behaviour, dishonesty, lack of caring by some impacts on us all. Going to take some pulling around after decades of neglect☹️
3 -
Micky, totally off thread but this time of the year always shows up the worst of the litter when hedgerows and banks etc are at their most bare. Always a shock to see but an annual event sadly.
Other than that I hope the club are listening and I disagree in a friendly way with Cornersteady, I think they do notice social media comments.
0 -
I never said they did not notice, in fact as I did say they to respond to them they must do.
0 -
For once I had a look at TP regarding the club and really what struck me is that it is far more positive than here on CT. There are the same many 'issues' and complaints as on CT but also a lot more compliments about the club and it's sites, with, far more than on here (Lovely tidy site,Great location, great staff, great pitch and facilities even better than three years ago, I have been caravanning for over 40 years and for most of that time we have used the wonderful location sites and will continue to use them), I realise this is only today's snapshot but again I'll say that it outfits on pitches and income, the club will take more from, as well as all the positives posts there as well of course. And no I've never posted on TP about club sites.
If I was the club reading them I'd be quite heartneded as it gives a far more balanced view.
The club does respond on certain posts, good and bad, but really as I see it it's all just PR speak, there are no indications to me that anything is going to change either way.
0 -
Many of the site reports are as a consequence of a request from the club. They would be more helpful if the site was named. There are quite a few bemoaning the cost of sites.
It doesn’t surprise me that the balance on TP seems to be sites good, Club experience bad (I generalise). Because people know what to expect from Club sites, clean facilities, neat and tidy site, helpful wardens, people like the sites. Also many of those people rarely experience other full blown sites. I think the whole booking debacle and deposits has encouraged more people to consider and use private sites. If I am correct, over the next year as people experience those sites they may well have a less positive view of club sites.
I have only just received the March edition of the Club magazine. I notice that the DG column was about the Club as a club, and I do wonder if that was triggered as a result of the many views expressed complaining about the Club having lost its club and member emphasis.
1 -
Could be correct but it doesn't alter my main point that that it's outfit on pitches and booking that the club will look at rather than any social media comments, responded to or not.
0 -
Yes that's what I've always posted about - find a site that gives you what you want, nothing to argue about there Arch from me.
As I reposted today, that's 'our' only real power but until enough do that nothing will change in my view, and so far, as far as I can see looking at bookings, there's no indication that enough have followed your lead.
1 -
I was replying to your comment about whether they were "bothered" or not, they probably are bothered more than it appears although they seem to be fire fighting things at the moment with their responses to the new booking system and pricing etc.
Everything hinges on bookings, you are correct, but judging by many of the comments on FB, TP, CT etc many are disappointed with the way things are going. Which is why the TP ratings have collapsed from 5* to 3.4* !!
1 -
Yes I said not bothered Brue, but not as you posted and alluded to not noticed, a difference to me, as I said they respond so they must notice but simply are not bothered. Hence my reply and correction to your post - nothing more in that.
As you replied to me and raised a point, yes many may be disappointed on social media, and the rating has dropped but in my view it won't matter to the club apart from a few good PR replies, you could say otherwise but neither of us know.
Bookings and on site pitching will matter far more to the club and they appear to me to be holding up.
0 -
The fact that availability is Low is not necessarily reflective of actual occupancy.
Last November we went to Poolsbrook which was showing availabilty as low but on arrival we found more than half the pitches unoccupied. On querying this with the wardens we were told that pitch numbers had been lowered to enable them to carry out pitch maintenance.
0 -
I have my doubts about the number of low occupancies that are showing on some Sites.
Next week might test the Club’s response to late cancellations as well, as there is a snow warning out for many areas, certainly here in Yorkshire and the North East. Some feedback from anyone affected, and how any cancelled bookings were dealt with would be appreciated, but I think the majority might just fall into the “take out insurance” next time response.
0 -
TTDA, regarding your first paragraph, there have always been systems in place if / when things go "unpleasant". It's truly a last resort but an instruction to leave site along with a membership suspension can happen. I've only had to implement that twice in the last 13 years. Saying that, angry always gets reported.
JK
2 -
It's not about how many empty pitches you see it's about how many are for sale.
JK
2 -
But surely in that case 'Low' was an accurate description of availability as not all empty pitches were bookable. I’m not sure what your point is.🤷🏻♂️
Edit: cross posted with JK who put it in a nutshell.
1 -
Trust me NTH, every moan and groan and complaint certainly gets sent further up the chain.
But do those further up the chain take any notice of what you pass on? 🤔 Do you get a response from them, highlighting what they think of the complaints and how they intend to remedy the problems?
0 -
Club staff are responding to a lot of comments on Trust Pilot, these are the latest comments coming in.
They may be responding to some on an open forum, where others can see them, but do not seem to responding to direct queries, probably waiting for the individuals to give up the ghost when they do not get a response.
0
