New Booking System
Comments
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My iPad is about 2 years old and the phone newer and as I have been stating, although the system is very far from perfect, I do find it useable and the maps fairly smooth.
However, I’ve just experimented on my old, almost 10 year old iPad running iOS 10, which the granddaughter plays with. Although you could probably make a booking if you new which site you wanted it is an extremely slow process and the map just does not function. I also tried it on my OH’s 7 year old iPad mini, running iOS 12 and the results were similar.
It is highly probable that a lot of the problems folk are having is due to the age of the devices they are using. Whilst the club is not unique in releasing software that isn’t compatible with earlier devices, it’s why I upgraded my pad, as lots of the Apps I used had stopped functioning properly, or just didn’t run. It is disappointing that a members club has seen fit to do so.
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8 inch Anodroid version 12 opens with a split on the booking page. You can then decide if you want the map full screen. The App on an Android verson 10 smart phone opens with the map and gives you a button to select the list view. They plan to change this so it opens with the list. Using the phone to select a booking via the web site is similar. No sign of a split screen.
I wonder what determines the split screen, screen size?
peedee
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We have just tried to get some availability information on club sites. Oh, what a complete disaster ! During this spring and summer we were either on our usual trip through England and France, using club sites where suitable or we stayed on CL's. The booking process for all of these was very easy, using either the old Club system on our PC or good old-fashioned phone / handbook
Now wetter weather has arrived we switch to hardstanding pitches on club sites. Oh dear ! should we have bothered trying to use the new system. It seems to want more information than I provided for our summer trip, including ferry crossings and it was more complicated - not being able to check availability dates across two months ( eventually found a way to do this ) -then having to give so much info ( wife's name and DOB etc) and finally being asked for deposits for each stop. We gave up !
Being so frustrated I wondered if other members had had similar problems. For the first time ever we looked at Club Together for any comments. We now recognise that we are not useless older computer illiterates, as the sheer number of comments indicated members having many similar problems / views.
We wonder now if anyone at East Grinstead will bother to do something about sorting this. When I was a business consultant in my working past, if similar problems had happened in client companies then serious action would have been taken
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Thank you for that information, Rowena.
I guess being sent a survey is a bit like waiting for your premium bond or lottery number to come up. I’ve been a member for many years, almost certainly since before regular surveys, and have never received one!
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Clearly you are not alone, as you have found posting on here. You could take a look at some of the “how to….” Videos the Club have put together, or contact the Club direct, but post on here with your problem as well, as someone might have found a way round things that could work for you. Need to know what device and browser you might be using. But take a look at the videos first, they might help. Under Book a UK Site, click on New Booking Experience. Hope this helps. Club have been putting things right this last six weeks or so, still working on it.
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CAMC need to ensure that their core business is user friendly and runs seamlessly if they are to be the "go to" destination. They also need to be competitive on price.
I do agree CY particularly with the last sentance. As someone who uses a variety of sites and has just come back from a few days on a commercial site, I think the Club is going to be struggling against the price of the competition. That is more likely to effect the membership than ever the booking system will.
peedee
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View, or experience?
I agree with peedee because my experience has been positive, and yet by saying so I've been told I'm 'blinkered', that I'm wearing 'rose tinted spectacles' , that I'm a 'denier' and that my posts are 'belittling and unhelpful'.
I havent tried to amend or cancel a booking yet, but the bookings I have made have been simple and straight forward. Clearly, many are having problems but the answer is to seek a positive and constructive solution via the channels provided by the club and then to publish them here.
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You are being a bit ott with that but with your and timboc other replies it seems you are not aware of how much of our money it seems is used on vanity ideas from EGH to normally the detrimental effect that site staff have to try to mitigate
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Do you have proof of that? What vanity ideas are you referring to?
It seems to me that the club is between a rock and a hard place. Take the name change for example. Some saw it as a waste of money, but a number of Motorhomers welcomed it as they felt more included. Damned if they do, and damned if they don't
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We have tried this afternoon to use the website to find a couple of C's. The search facility is totally unusable. Absolute and utter junk. We have a Sites Directory which is now so far out of date it is also becoming unfit to use. Well done The Caravan and Motorhome Club. You have just about trashed it. Our annual fee is due for renewal in December. NO CHANCE!
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Motor caravans as known by the DVLA have been welcomed in this club for many years before. the name change? It was only recently with their growth it was decided to include the "marketing name" as part of the vanity (kept very quiet) name change which because of how much it was costing us members has not be completed
The latest booking system has also been it is advised an even more of a money pit,and still more untill some sort of a user friendly workable system is some time in the future avaliable ?
?
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And with according to some , the sites directory paper version,. going digital?, a very large part of the membership will be for the unforeseeable future up the creek without the very informative book for information on Sites and the CLnetwork
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Obbernockle, don’t use the new bookings App. The route to go for CLs is Find a UK Site, click on CLs, scroll down to Country (England, etc….) then choose County, then closest town, then you will see CLs in that area. It’s not brilliant for a big area search, and anything cross county borders, but it’s the best route at the moment, unless you know the area you want, in which case ditch the Club website, and use Searchforsites. Good luck.👍
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Your last sentence presumes that contact direct to the club produces a positive and constructive solution.
I have reported issues using the club booking feedback form. I have had no reply at all. The list of fixes fixed doesn’t help, neither does the list of potential fixes. Still no proper working filter for CLs, still no links from summary info to full site details with map coordinates (so important for CLs) map location, and directions. List search still only bringing up 20 or so sites. Yes there is a sort of workaround for the latter, but not for some of the other issues. As I say, no response from club, site still not fit for purpose. CL section of site had no relevance to changing site for deposits, pitch type selection etc, but CL section trashed.
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CL section of site had no relevance to changing site for deposits, pitch type selection etc, but CL section trashed.
While I agree with much of what you say hja, don't forget the old system had already been altered quite a bit since introduction and you can only make a finite number of pathes before maintenance and any further alterations become difficult if not impossible. The Club was probably right to grasp the nettle and change the lot when it had the opportunity with the major change required for pitch type selection and deposits.
peedee
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What a shame they didn’t consult the CL owners on the changes. I for one am hoping some CL owners will be attending the AGM in person and stating their thoughts. This aspect hasn’t been a positive one for Owners or Member Users of CLs.
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What issues did site staff have to mitigate with the name change?.
I don't call the rebranding of a 'Product' to make it relevant in the current marketplace a 'vanity' idea I would call it good business practice. Why, with the increase in new motorhome owners in recent years why would they look at The Caravan Club or indeed the Caravan and Camping Club, which by the very nature of their names exclude Motorhomes. So well done to the club in keeping its self relevant in the marketplace and if it doesn't keep moving forward it could become the 'Woolworth's' of the leisure industry.
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why would they look at The Caravan Club or indeed the Caravan and Camping Club, which by the very nature of their names exclude Motorhomes
And the names exclude camper vans, trailer tents, etc.
Tesco, Sainsbury, Aldi (just to name 3) seem to do quite well without having to have a name that lists all the types of goods they offer.
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