New Booking System
Comments
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Arch
My take on it is this. The CMC, call it Club or business, is a sort of closed society insofar as members don't need to wander outside the boundaries of the club environment to complain. If the intention of the Club is to reach a wider audience outside those Club boundaries having people complain on Trustpilot it has somewhat backfired as it creates a negative impression of the Club. Just out of curiosity I had a look at the C&CC on Trust Pilot and a lot of the negative reviews are obviously about the CMC so some members don't seem to know what Club they belong to! Whilst it might appear that the Club take little notice of this forum we have been informed that comments are noted although it would be nice to have some acknowledgement of that. Maybe the introduction of the new system was a bit of a shambles but I suspect that was down to the Club taking their eye of the ball in a rush to get it up and running. However there has been sufficient feedback on here to suggest the system is now running reasonably well. OK there are further tweaks that people would like to see or at least an explanation as to why some things are as they are?
David
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"I think you will find there is still a long way to go before every thing is done."
PD, I’m surprised you write that and also comment in support of the system in the same post! In my opinion, the new system should not have been released before everything was done. Do you not realise the club is using its members as guinea pigs to identify the numerous flaws in the system rather than doing a professional job in the first place? It’s shockingly indefensible.
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as HQ has not deemed it appropriate to communicate properly with members we have no idea what their plan is.
I accept that hja but none of is know what is really going on or how much testing was done and by whom. We know site managers had hands on prior to release but they are not saying anything. Wether step by step transfer was planed or not, that is what is happening. The booking part is a real time system and had to be implemented in one go, supporting data like reviews is not and can be added as an when. The C&CC took the same approach on their upgrade.
TW I don't have a problem with being a guinea pig.
peedee
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I use the app to browse and book my sites, 200+ nights a year, up and down the country.
The app is now impossible to use. The maps don't load, when they do the graphics struggle to keep up. After tapping on a CL or Club site, nothing happens for 20secs. The screen freezes.
I've been asked to uninstall and reinstall - three times. I'm using fibre broadband - it's not my connection.
Why rollout something that isn't fit for purpose? The user experience is frustrating, annoying and incomprehensible.
The Club needs to get a grip and do better. This is completely unacceptable.
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I am guessing it will be submit postal questions for those unable to attend in person. These might be lumped together into some sort of category where a generic answer will suffice, eg, anything relating to pitch metering, anything relating to dogs, anything relating to OAP type discounts. From memory, I think only two questions were dealt with from those in attendance last year. Much of the meeting dealt with retiring Committee Members, ratifying votes cast, then Chairman, Financial Report and DGs reports. Guessing it will be available via Zoom or something similar for those who cannot attend. Why they didn’t put the Zoom video up for general viewing after, not sure, but would be a good idea for anyone wanting to know a bit about what goes on.
Regarding Trustpilot……I think of this as a review mechanism for the CAMC as a business whole, particularly the decision making, Management, Governance areas, Marketing, operation of all sites. So that’s HQ, and what goes on there mainly, including things like Insurance, dealing with major issues, etc…Site reviews for Club Sites are dealt with on a Site by Site basis on the individual Club Site pages. Trustpilot is the place to give your overall impressions of the Club as a business model, perhaps with a bit of detail around general experiences. So, as far as I am concerned, this is where any changes to overall operating procedures, any communication with HQ is reviewed.
So, if I was an avid user of Club Sites, seeing all the unique selling points of the Club eroded, or conversely a brand new easy to use new booking system put into place, and I wanted to comment on it, Trustpilot is where I would place that review. Along of course with any other “business as a whole” review websites.
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Not having any problem with my broadband.
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I keep reading all these posts, then have ago myself, to see if it is a true problem
My experience has been OK, no problems really. As far as i can see, the only problem is it is different1 -
If all you are having a go at is a dummy run of a known site, then it is fairly easy, if as you say different. The problems though for many are not booking onto a site, it is losing the ease of browsing an area with sites in that area, and finding out the late availability for that number of sites. Accessing the CL information, without actually knowing the specific CL you want to use is another issue.
Its now a more longwinded process putting together information on a number of sites, getting the full information you need about those sites, particularly if a mix of Club Sites and CLs to put together a proper tour.
Its slowly improving in some ways, but the Club have managed to alienate an awful amount of Members with this and the lack of communication over the last 10/11 days, and it could all have been handled in a much better way.
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David
I'm sure the club would like any complaints held within the club boundaries and positive buisiness feedback put on the likes of Trust Pilot to up thier ratings but in this case case they've upset so many people who realise complaints to the club do not get attention, putting them on Trust Pilot, Facebook,trip advisor puts it out to the wider audience reflecting badly on the club as a business, this certainly seems to get more attention than CT.
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Here is a screen shot I got by dragging the map over to North Norfolk. FYI affiliated sites are shown using the word VIEW. Note Secroft and Sandrigham are full over Easter, Incleboro Fields, Norfolk Broads and the Thetford Forest sites aren't.
Rright Click onthe image to enlarge in a new tab.
peedee
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As i posted and your post acknowledges, it is just different
It is coming down to the dog's analogy, some dogs learn new tricks, some do not1 -
I know how to work the map thanks PD. Haven’t worked out how to right click on an iPad yet though😁 As far as I am concerned, the map is frustratingly unstable and very slow to load. I’m not that bothered enough about Club Sites to bother with it to be honest.
CLs are my main touring choice, so happy enough to use long winded method of getting them up at the moment, and other websites as well, as we use other stop over places.
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Some dogs are also bright enough to think why bother if the meal offered isn’t good enough anymore, and look for pastures new😎
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They tell me that they can even change pitch type upon arrival now, although it is a pain.
Wasn't that always the case? If you'd booked a non-awning pitch, on arrival, if an awning pitch was available, you could change, no poblem. We've done that in the past. Conversely, changing from an awning pitch to a non-awning pitch was no problem, as long as one was available for the length of your stay; we've done that too in the past.
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Had to log into the new system,in order to amend a site booking for a first night back in UK ,after taking an earlier ferry back from the Continent-bamboozled!
New system had come into operation while we were abroad,so the fuss had slipped by us.
Suffice it to say that we are not impressed.We managed it third go but what a confusing faff!
Why on Earth have the Club chosen to make the system so opaque to the user?
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Talking to a site warden, they were testing the site, but different bits at different times. They also tested pages but were told they were not what they would eventually be like. I understand that each time they were involved in testing it was different (maybe that's as it should be) but they never seemed to see the whole. I also got the impression that because they were shown specific bits and told what to do they didnt have an opportunity to test in the way they wanted to.
The comment to me was we have been testing it for 2 years!!
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I'm feeling pretty despondent about membership of the club.
I was aware of the new booking system but wasn't prepared for such a poor implementation by the club.
my initial experience today from checking my migrated bookings is very disappointing .
Worryingly the upcoming bookings tab is showing my bookings as dearer than the original confirmation when received when I booked - if the club have increased the site fees when migrating my booking why wasn't i notified ?
The list of bookings needs to show the site name not just dates and i cant find an easy way to print the booking list
And i certainly wasn't expecting the CL search to be fundamentally changed along with the introduction of the new system of booking club sites . Even when you work out the search engine, which is pretty poor - there's no prices and no reviews . Not a good system , seems less information and less search capability .
I hope the staff manning the stand at the caravan show in October have some answers and solutions to get the booking system fit for purpose as they will be getting a lot of negative feedback from annoyed members
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Azorah, the increase in price you are seeing might well be the extra £1 per night the Club has somewhat stealthily applied to Hardstanding pitches. Apparently, lots of Members pushed to be able to book a pitch type (grass or HS) and it’s was mentioned that this would happen, but (kerrching!) great opportunity for Club to make a bit more money.
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Does anyone know what the colours mean, light grey, dark grey, when it’s fully booked etc etc. am trying to book Steamer Quay for the first time and can’t work it out.
I have been on a few other sites we know and scrolled through the calendars but what the use is it when you have no blooming idea what it all means. When it’s just a light or dark grey empty box what does that mean?
Club HQ, you need a Key, or at least an explanation somewhere how it works.
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Buried deep in the new booking FAQs is a list of consultees inc the executive, committees, site staff etc and I presume they all contributed to the go ahead. Whether this included the membership who actually used the previous booking system on a regular basis and could spot problems and ease of use isn't obvious.
One thing I remember when this forum started is that a few members trialled it.
I think there might have been some better outcomes if a few "ordinary" members had trialled the new system, the type of members who book CLs for instance and multiple holidays on a regular basis.
However we won't know now and ongoing faults are being picked up after the event.
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I think the Club is in the middle of negotiating the lease on Steamer so don't think you will be able to book until something is finalised. That maybe why its blank. If they agree a lease I think they plan to upgrade the site this winter. As for grey shading I think that is just to help highlight the change of month?
peedee
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So where are these new pastures you know off , that does not require a deposit ?
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