New Booking System
Comments
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I wholeheartedly agree that this is a disaster for members and the club.
I tried to amend a booking so that we had a handstand ing pitch for a motorhome (having been automatically assigned a grass pitch). Despite an email telling me I would be able to do this the website didn’t work properly and the price went up by around £10 a night. In desperation I paid rather than lose the booking. The website told me my payment hadn’t been taken but fortunately we have an alert on the credit card so I knew it had, otherwise I would have ended up paying the inflated price twice. I am still waiting for a reply to my email querying it. Obviously they have disabled live chat
We are now on-site looking to book more sites but the late availability calendar now seems to have vanished so I can’t plan
The club website has gone from excellent to appalling overnight .
Yes, your IT department might be working hard to fix the problems but they created them in the first place. Why on earth was it not fully tested?
It would be interesting to see what proportion of the membership would like the old system back (and how many wanted it changed in the first place)
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Bartonians……We have been using CLs for years, along with some very nice small private sites, and are seldom disappointed, along with saving a lot of money. Many CLs are far superior in terms of facilities to Club Sites, and the welcome is usually very nice. The key to finding one that will suit you is to make sure you do some research, make sure they have all you need (we are all different, some like very basic, others want plenty of extras). Don’t hesitate to ask for any CL help, as there are a lot of us who use them almost exclusively, and can probably recommend somewhere. Just don’t expect the same level of staffing as you get on a Club Site😁 Browse the CL section for topics, there’s also a Small Private Sites section under UK Touring where Members recommend good non Club Sites to stay on. There’s also the CLBooking App, which you can access in App Store for whatever device you use. Hope you get sorted ok👍
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Sadly, it’s a done deal. The Club aren’t likely to waste energy telling us how many wanted the change, and it’s irrelevant probably anyway. HQ has decreed this is what was needed, it’s bought it, faffed about with it, and like it or lump it, it’s all we now have. A metaphor for our times…….
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Yes, it is relevant as it proves your claim vehicle recalls are rear, is inaccurate
For God's sake give the club a reasonable period of time, to sort what is a complex piece of software, before complaining
I tried it, and it worked perfectly for me, maybe it a user problem, not a software problem.
Deposits are here to stay, blame those that abused the other system for the change, probably many of those that are complaining1 -
With help from the site manager here at Berwick Seaview I have managed to make a booking at the North Yorkshire Moors site for a stopover on the way home. I have just checked the My Bookings page and it confirms that this is now in place with deposit paid.
The page also says that payment is due for my holiday and goes on to say that the next payment is due on the 16th June 2025.
I look forward to staying at the NY Moors site next week and as long as I am still alive in June 2025 I will be happy to pay for it.1 -
Certainly true at Bromyard Downs tonight, less than half full including unpredictable seasonal pitches.
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I Deleted User the old app, from my I phone, as it was continuously spinning, and downloaded the new app but it is not working for me, a complete mess!!
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Just posting this because I’m a bit frustrated that this new app doesn’t seem to be working. eg.
1.Dates I’ve booked are logged but not tells me where I’m going.2. Got to fill in all the drop down boxes every time I look at different camp sites.
3. if I download one of the sites PDF’s I can’t return back to the previous page I was looking at.
4. Cannot find camp site reviews
I was hoping that when using the filler in the app that I would be able to enter my desired pitch eg grass hardstand serviced so on so on
hopefully these glitches will be update soon
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Peedee
I am writing this without reading the following posts (been out all day) I am experiencing to same problems with Android App. It won't accept my usual log on details on the opening page, it comes up with an error logging in message. If I continue as a guest and tap the "My Bookings" tab my future bookings show. How this happens without accepting my log in I don't know? However if I click on the next door tab "My Cards" it asks me to become a member?
I have Deleted User the original app and also the new one and reinstalled without success.
There seems a major flaw in the system?
David
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I know this is dreadful for loads of members but I am also sparing a thought for the poor Wardens who didn't sign up for this kind of experience. They must be going through hell at the moment and some may even have torn the socket out of the telephone line, quite understandably.
It might make it even harder to maintain staffing levels next year after this.
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I have Deleted User the original app and also the new one and reinstalled without success.
I have done the same David also without success both on my tablet and smart phone. My thanks to others who also replied.
I have reported the problem to the Club.
peedee
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They had time in the sandpit. Were they happy with it or over ruled if they expressed dissatisfaction. In all honesty I am not having too many problems with the web site but I have no bookings and have not completed any. There are areas full of data errors and lacking detail but the functionality is there.
peedee
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Just read on CAMC FB that the "dog phone call" is being resolved, it shouldn't have been on the UK section at all, intended for trips abroad. Who checked all this, who passed it as fit for purpose, was there pressure for the site to go live when it wasn't ready?
I'm not on FB but have been reading the posts, the dog question was one of the very few posts that got a response. What's happening about the App complaints? So many questions now need answering.
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What an absolute disgrace the “new improved” booking system is. I’ve had to wait over 2 months to book for the beginning of June as the old system wouldn’t allow bookings past 31 st May as the new system would be going live soon. I’ve tried every night for almost a week now. System keeps crashing. Get cut off on the phone as they’re overloaded, no wonder. Then when you finally get in the phone queue, are left on hold until you give up. And where has the late booking section gone where you can quickly check availability in the next 3 weeks? Teething problems? Where’s a dentist when you need one?
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Absolute nightmare
The only thing I can find that relates to sites is a BOOKING PAGE - I just want to look athe site details before I make a booking!
I have a booking, but HOW DO YOU GET TO THE SITE? THERE ARE NO DIRECTIONS !!
HELP - WHERE ARE THE SITE DIRECTIONS?????
In most cases sites directions say DO NOT FOLLOW SATNAV or dream up your own directions using Google Maps. I can see many caravans getting stuck.
Someone's head needs to roll !!
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It's me again...I found this on "Get Directions" link on the website.
Disclaimer – Routes provided may include roads unsuitable for vehicles towing trailers or caravans. There may also be specific weight, width or height restrictions. For caravan-friendly local directions, please use the directions on the relevant Club Site or CL Site details page or your Sites Directory and Handbook for the final approach.
DO NOT FOLLOW THESE DIRECTIONS FROM GOOGLE MAPS
I know for a fact that the directions for getting to St Davids Club Site in Wales have previously been stated as "Unsuitable for Caravans"
When is the next AGM!!!
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Steve, I have found a way through the maze, and you can still leave a review. Assuming a Club Site, click on find a UK Campsites, ignore the bookings button, scroll down to Countries, click on a Country, scroll down, click on a County, choose the site, click on the read more reviews button, at the top of that page page to the right, in red script it should say rate and review this Site. If after all this you are still awake, write your review!
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You provided a link to a site detailing every car manufacturer in the world listed A to Z and the facility to look up recalls on every model year by year from 1992. The data within the files contains absolutely nothing whatsoever related to the issues of concern here and is only relevant to the motor car industry and problems there in. I don't have the time in my life to trawl through all the data to prove a point. Check out the voices of genuine concern on here and try to understand their point of view and dissapontment in the new system. We need a Snagging List to address the issues of concern here and try to resolve the issues to the benefit of all members.
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Takethedogalong. Wow! Well done to find that click path through the website. Whoever came up with that convoluted process must have been knitting spaghetti when they thought of it.
Thanks for your input earlier but I did eventually manage to make a booking for our return trip at the North Yorkshire Moors site. I will still be looking at Ciff Farm for a future visit though.
Please see my comment entered on this thread at 19.20 today, the 16th:GREAT NEWS, I made a booking for next week at NY Moors club site and the My Bookings page says I don't have to pay until June 2025. I took a screenshot and will show that on arrival.
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Been using this website since 2012 or thereabouts, and down the years, because of all its foibles, you learn to look at different ways of find your way through the spaghetti. At one time, it was awful if you had Apple devices, the current glitches seem more Android related, but I hope they get sorted. Nothing is ever intuitive, always long winded trying to negotiate the maze. The only decent part of it was the old booking system ironically, that was easy to use and fast.
Glad you got sorted. NYM is a nice site👍But give a CL a go, or a small private site. Cliff Farm is lovely around Christmas, heated facilities, honesty freezers, nice walks, and great for Helmsley and Pickering👍
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Agree. There was a snagging list started back around 2016 I think, when the website was upgraded. From memory, I think maybe a couple of issues got resolved, so don’t hold your breathe this time🤭🤣
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Started looking at sites for this weekend at 7pm, it’s now midnight and I’ve finally been able to book 2 nights away.
- I browsed the previous app for a site, required a few and found availability, input everything and then faced with a page telling me to download the new app. 45 mins wasted.
- Downloaded new app, signed in, searched again for the same site I was trying to book. Dates no longer available on new app but are on the old app. Looked for the second choice site and found availability but when clicked through, the Saturday night was no longer available. 30 mins wasted.
- Added third choice site to the “basket”, input dates of birth for my partner and me, basket then empty so had to start again. 15 mins wasted.
- Started whole process again and input debit card details. Mastercard security page appears, I approve in my bankkng app and the CAMC app freezes. I leave it 10 mins and return.
- App still crashed and repeat above process again. 15 mins wasted.
- Repeat process and now charged twice as both payments come through simultaneously,
The search function is horrendous, I don’t know the name of the site I want to stay at sometimes. I also don’t always know the town/city/area I want to stay in and would rather browse a map with availability as per the previous booking system.
I’m a fairly new member but will not be renewing. I may as well spend less time calling independent sites to make bookings.
I need a holiday now.
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Thanks Tda. That works well. As does brues method of putting the site name in the search box. It is however totally ridiculous that these work arounds are required. Surely the CAMC want folk to leave reviews and know the safe route to a site. That accessing these things in a straightforward manner hasn’t been considered, speaks volumes about the lack of basic planning in this new system launch.
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It will be interesting to see what the Club does about this which needs to be done quick. The convoluted process of having to drill down to find the reviews and dircections is a joke but it could be easily solved (in my view) once you have found a site or for that matter a CL by adding a link to the bottom of the summary where it says "Links" which will then take you to the site details page. Quite why the initial search does not take you to the site detailed page in the first place is a bit of a puzzle. Perhaps it is becuase there would be too much detail alongside the map? Even comparing sites you select and clicking on the "View Site" button at the bottom of the camparison page does not take you to the details page?
If it is any help, I have found the best way to search for either a Club site or CL is from the "Book a campsite," search by county and then use the map that comes up to chose your site. I think that is better than the previous system because the Club had some strange ideas in which regions to place a site. The search is not that precise in bringing up the county of choice, the sites map does overlap with with other counties so as long as you have a rough idea of where you want to go it should not be a problem and you can always zoom in and out or move the map about to suit with the result further sites become visible which you can bring up by clicking on them..
peedee
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Your method of using search by county and the map PD is a good one, as long as you have a reasonable broadband speed. However, if you are on a low bandwidth link such as CAMC WiFi or 4G when it’s at the limits, the map doesn’t respond well. Although the old system had some quirks like putting Malvern in the Cotswolds, once you knew that it worked well, even on tatty CC WiFi.
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Via the HOME page, scroll down there is an updated new booking experience link. On the link there is a YouTube "how to use" clip, also the latest App up date. I don't know whether this might help anyone.
For myself if I need site details I will go in via the search box top right on this web site page if I know which main site I want or have known CL in mind. Or Google search.
If I booked previously I generally checked out a site first via uk campsites then booked via the chosen site details page. I can still do this or go in via the pop up booking box.
I think at present the browsing experience is better via the website rather than the booking experience site however they should be competently linked to provide a seamless search.
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