New booking system with deposits
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Just another angle to the new booking system: according to the info in "Booking Experience" -
"Building on the success of the launch of our new overseas online booking experience in 2019 we’ve continued to listen to your feedback and have been busy looking at how we can make it easier for everyone to plan and book UK holidays with us. The project is progressing fast and we’re pleased to announce the key areas of improvement we will be delivering in 2022!"
Out of interest I tried to do a dummy ferry booking with night vouchers; I wasn't impressed with it; it's so slow, not a lot better than here on CT. If that is called a success, I'm afraid I can't agree. Pages took a long time to load, not what I'd call a good booking experience. Display of pages on my tablet was also not good. It doesn't give me any confidence in what the new UK sites booking system will be like.
Apologies for mentioning "over there" but IMHO it is relevant.
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I did get prices - eventually
Once I'd put my dates in, plus the other required info, it said it could take up to 2 minutes while searching, I don't think it was quite 2 minutes, but it wasn't far off. I did wonder whether the system had hung, but it did give me prices. The other bit was when it then said I could possibly get a better deal by including night vouchers. The whole page wasn't displayed, so initially I first clicked on "Select" next to my crossing, thinking that was it. Had to then trawl back to find the night vouchers and added them. Only to find the crossing wasn't in my basket, only the vouchers
So went back to ferry booking, all info had disappeared, so started again, then scrolled down after getting prices, then saw the option for accommodation (which I couldn't see initially) and right at the bottom, you have to click "Add to basket". Whether this is something to do with using a tablet, I don't know.Anyway, all in all, I didn't find it any better than when I last tried it, pre-Covid.........
Again, apologies for mentioning "over there", but if the UK sites booking system is based on this, then my experience doesn't give me any confidence.
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If you had a larger monitor screen would that have helped!?
I only asked as it seems the club have had to replace the site monitor screens for the new system as the screen's in use with the present system were to small to show all the required information for the new system 🤔
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It's not just 'overthere', Ina, as I used the same section for looking at IoW ferry bookings and I wasn't impressed either.
And, JVB, a larger monitor will only show the same page but bigger to make small print easier to read. It won't show more info.
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Might be time to start thinking about a few questions for the AGM, which I think will take place in October this year.
Mine would be “Do staff at HQ have any idea of how slow, frustrating and unreliable it can be for Members at times, trying to use the Club’s website?”
It’s certainly not a good shop window for its Sites and Services at the moment, and does not inspire confidence in terms of what to expect from the planned improvements.
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We get eyecare as part of employment dd. Regular hearing tests thrown in too
Just for some correct info. The network is being provided with new monitors to replace the 13+ year old ones. Staff can stipulate what size monitor they require for their site, some have remained the same size believe it or not. Nothing at all to do with the new system when it arrives
JK
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Yes, regarding TW's second paragraph I was just about to post a similar comment. The smaller monitor might have made a cluttered screen hard to read, but it won't show less information.
More monitor space is great for having multiple applications or multiple windows open. Two monitors is ideal; I know some people with three!
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Get with it JV. Monitoring staff’s eye health has been with us since the introduction of computers at work places, it’s not just a Club thing.
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The club are being very generous the display screen screen act applies to frequent users and the buisiness is required to arrange a eye test if asked also to provide special glasses if needed, eye testing has never been offered in any of the businesses I've worked in and I've worked on display monitors since they were first introduced
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We were when I worked for the CPS, so a government job. Lots of monitor work and you could claim for eye tests. However, being the government it was so ridiculously complexed I could not be bothered. I wear specs anyway and went for yearly checks, which were paid for as part of monthly plan that gives large discounts / accidental damage cover on the specs. Try getting that lot into the government claim form.😂
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I dont think it is a case of being generous this is what the law states
"4. Eyes and eyesight testing
The law says employers must arrange an eye test for display screen equipment (DSE) users if they ask for one, and provide glasses if an employee needs them only for DSE use."i think rather than run the risk of having law suites filed against them for loss of vision etc, the club sensibly took the approach that every employee would have access to a free eye/ear test, they probably struck a deal with one of the major suppliers.
this is what the HSE site says
"DSE work does not cause permanent damage to eyes. But long spells of DSE work can lead to:
tired eyes
discomfort
temporary short-sightedness
headaches
DSE work is visually demanding, so it can make someone aware of eyesight problems they have not noticed before (including changes in eyesight that happen with age).I think the section I have highlighted, without being disrespectful, probably relates to a lot of wardens, so all praise to the club for being proactive.
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" With regard to the screen replacement I'm amazed, shocked really, that some of the screen being replaced could be 13+ years old. Most decent companies replace their tech every 2-5 years. Of course the new screens will be as much use as chocolate teapots if the tech supplying the image can't do so at an appropriate resolution."
well we complain when the club spend unnecessary money, which they have done, e.g. new logo, new uniforms etc. but when you consider that many of the screeens in use on sites are probably only used for 6 months of the year, and when you consider that many are probably only in use 8-10 hrs per day, they probably do not need replacing so frequently, as for the resolution, well the current and probably the future booking system will probably not be high on graphics which require high resolution screens, so even 13 year old screens should be able to cope with what is basically text based information.
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Not trying to top thrump you but at my last place the head IT guy had six with two rows of three screens.
Yes agree that two is great.
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This is a classic example of an indvidual taking a topic right of thread (yet again.
)It's got nothing to do with the new booking system for members.
I suggest the individual concerned uses their "eyes" to read the T&Cs, although some like threads that wander the club might be relieved we're not discussing the new system....
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Wow, that's a lot!
You'd need a special card for that (or more than one computer of course)!!I don't think I'd need that many.
Anyway, better get back on topic.
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Of course, IoW is also part of the ferry booking service, so my post was not really OT after all
Joking apart, it was after reading what I quoted in my first post ("Building on the success of the launch of our new overseas online booking experience...." etc, etc) that I thought I'd try the ferry bookings again. It was about 2.5, possibly 3 years ago, since I last did that, but it was really no different from how I remember it. It really is not a good advertisement for CAMC's website at all, if that's the best it can do.
One thing I did notice is different: there is now a £10 booking fee for booking by phone; I'm sure that wasn't the case 2.5-3 years ago. Are they trying to put the members off contacting them by phone, because perhaps Travel Service staff are getting equally frustrated with the booking system?
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Of course, I dont think any of us know whether the club are going to roll out a bespoke package or whether they bought something off the shelf that they are tailoring to meet their/our needs, unless JVB has some insider info.
In my experience of rolling out IT/Telecoms/Satellite projects it was always necessary to transfer some of the old onto the new, in this case I would have thought it would be imperative that all bookings in the old system be transfered to the new before going live, how else would it work?, unless you run 2 systems in tandem, which is very desirable but of course you need a hardware platform capable of doing this, do the club have such hardware available?.Experience also taught us that you need an army of software engineers etc to be available on go live day working 24x7 to fight fires that are almost going to need to be extinguished in a timely fashion, failing to do this and before you know it you have a tsunami of problems, which ultimately affect the business, sometimes these are so severe you have to revert to the old system. We can all speculate and offer suggestions, some of which i am sure the club will have taken onboard, hopefully.
only used club sites on 2 occasions in 2021, non thus far 2022, and see very little chance of using using many going forward, but I am sure CT will be a hive of activity once the new system rolls out keeping us all informed
p.s. not had one server error today, has something changed already ?
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Have they had you run your expert eye over them mayhap?🤔
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Alan you don't have to ask mods to start a new thread, why not do it yourself? And as the OP you can ask for the 150 words of less.
Or would starting a new thread be too nerdy
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alan
As others have mentioned, this is a discussion forum. No one on here knows when the new system will go live. Moderators don't run the forum they just moderate it.
JK
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It's interesting that Jill started this thread nearly three months ago, we've now got has far as the prospect (for some of us) that forward bookings will be migrated across. My own bookings don't have the M in front yet which designates them as migrated bookings. So no news on that and still no prospect of forward bookings from the present cut off date. I would imagine this cut off date is the frustrating bit for some.
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