New booking system with deposits

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  • Unknown
    Unknown Forum Participant
    edited July 2022 #152
    The user and all related content has been Deleted User
  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited July 2022 #153

    It’s OK if they don’t add on additional travellers as I think you said happened to you lately. I’m not sure I would have noticed until they had already taken the money.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,044 ✭✭✭
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    edited July 2022 #154

    They are caught up in their own complicated pricing policy. So many different variables, different sites, different periods, different special offers, and now they have just added differential pricing based on surface type. Nightmare. The POS machines must take some right programming. 

    We were overcharged last year on arrival at one Site. The VAT rebate hadn’t been taken into account. It got sorted of course, but it shouldn’t happen with today’s technology🤷‍♀️

    I wouldn’t have a problem with remote payments before arrival. Far easier and efficient.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited July 2022 #155

    Don’t ask me!

    Whatever, it’s a done deal now and all over bar the (very loud) shouting😄

  • davetommo
    davetommo Forum Participant Posts: 1,430
    edited July 2022 #156

    I had the same VAT rebate problem in February at Minehead cmc site. The warden was adamant that the machine worked it out so no rebate. I had to sort it out with head office who put the rebate back on my card. Maybe they pressed the wrong buttons on the machine.

     

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,044 ✭✭✭
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    edited July 2022 #157

    We were lucky DT, staff sorted it there and then for us. 

  • mickysf
    mickysf Forum Participant Posts: 6,474 ✭✭✭
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    edited July 2022 #158

    Rocking up and paying at the agreed time! Sorry for any confusion but any thing which contravenes that which we understand is wrong, let’s get that straight!

  • InaD
    InaD Club Member Posts: 1,701 ✭✭
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    edited July 2022 #159

    I also had a problem with the VAT rebate; worked it out on paper, took it to reception, who agreed, and manaully overrode "the system".  It wasn't so much the money involved as the principle of it. 

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,044 ✭✭✭
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    edited July 2022 #160

    😁 I’m from Yorkshire. It was my money, and I wanted it back🤣

  • InaD
    InaD Club Member Posts: 1,701 ✭✭
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    edited July 2022 #161

    Edited by me, posted twice when the initial post didn't show.

  • InaD
    InaD Club Member Posts: 1,701 ✭✭
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    edited July 2022 #162

    I'm Dutch and the Dutch are well-known for their, shall I say, frugality wink hence my insistence on getting what was due to me laughing

  • DaveAnMay
    DaveAnMay Forum Participant Posts: 2
    edited July 2022 #163

    Thanks for the information here. I'm hoping to book for June '23 next year too. 

    Is there somewhere I can subscribe to an email update when the system is live please? I can't find a specific place to do this.

    Cheers 

    Dave.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited July 2022 #164

    You can check to see if you have emails selected in your communication preferences. These are to be found under my profile. The one in green at the top of the page, not the one under useful info. Unfortunately there seems to be issues with it and having emails selected is no guarantee of getting them, or that they will even send one out announcing it. Communication and the CAMC don’t sit well together.

  • DaveAnMay
    DaveAnMay Forum Participant Posts: 2
    edited July 2022 #165

     Thanks SteveL

    Email settings there were ok for receiving everything cheers ... just checked.

    I'll keep looking on the booking form towards the end of the month until June pops up 👍

    Thanks.

  • N1805
    N1805 Forum Participant Posts: 1,092
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    edited July 2022 #166

    Essential maintenance  was happening the other morning early so did wonder if maybe  it was for the new deposits system. 

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited July 2022 #167

    I was told 25th July was the opening date as were others on here but that came and went without any further notification.  When will the H.Q. inform the Minions of the release date ? It makes me wonder if the complexity of the proposed system is a step too far for the Club ?

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited July 2022 #168

    Today is 17 July 🤷🏻‍♂️🤷🏻‍♂️

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited July 2022 #169

    Humble apologies it was meant to say June 25th can I blame the heat ?

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited July 2022 #170

    No, it’s fairly cool here😄

    I may have forgotten but I don’t recall 25 June being announced🤷🏻‍♂️. The last update was 'no news' so book while you can without paying deposits👍🏻

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited July 2022 #171

    Its 30° C in God's Own County 🏖

    It was never "announced" but quite a few on here used that date and Site Managers I spoke to said the same and their training had used that date. 

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited July 2022 #172

    I wouldn't worry about booking too far in advance. On my current tour I have stayed on 13 sites and I only booked 6 of them in advance in February. All the rest have been at very short notice less than a couple of days and 4 of them,THS and Aires, I just turned up.

    As an aside guess which were the most expensive? They were not the best either.

    peedee

     

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited July 2022 #173

    Very interesting but not relevant to UK bookings ?

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
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    edited July 2022 #174

    We have the coastal effect here 28/29c. . .Not much better mind🤷🏻‍♂️

  • peedee
    peedee Club Member Posts: 9,387 ✭✭✭
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    edited July 2022 #175

    If you are referring to my post Wedgy, apologies I thought I was replying to a post by DK in a thread about deposits. Concern was being expressed about not being able to book but in spite of using all the search methods I know, I cannot find DK's post. Is it in a hidden thread that appeared for a moment only to be hidden again?

    peedee

     

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited July 2022 #176

    No problemo,its the heat 🌅

  • Golfer55
    Golfer55 Forum Participant Posts: 2
    edited July 2022 #177

    Maybe the 25th July was more accurate as you still cannot book post June 2023. Anyone have any idea as to when?

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited July 2022 #178

    The club has said that dates beyond the end of May 23 will be released when the new booking system that includes deposits goes live. The only information I have seen, provided by the club, on when this will happen is in Frequently asked questions:-

    When will deposits be introduced?

    Deposits will only apply from when the new UK booking experience is launched (sometime in 2022) and will only affect new bookings made after the launch. Up to then continue to make bookings on the existing system (which do not include deposit payments).

    I suppose until we get to December it’s no different to the old system, when at this time of year we would have been able to book to until just before Easter 2023. On frenzy day in the first week in December the rest of 2023 would have been released.

  • JillwithaJay
    JillwithaJay Club Member Posts: 2,485 ✭✭
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    edited July 2022 #179

    Yet again, I read a "Hot off the press" announcement on an unofficial Caravan and Motorhome Club Members' Group that the date for the introduction of the new booking system will be 8th August.

    QUOTE from Facebook

    "Hot off the Press....
    New booking system going active August 8th.
    During the initial infancy phase contact can only be made with the Club via the App, Website and Call Centre. Site Staff will not be answering calls during this period."

    If this information is correct, how come the club aren't giving me this information first hand?  Why am I getting it off an unofficial Facebook Group?

     

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited July 2022 #180

    Hopefully they will at least have the answer phone on, in case anyone wants to inform them of a late arrival.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2022 #181

    You never know who is posting and from wherecool

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