New Site Booking System
Comments
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That could well happen with the cc new system if the pitch you want is not available for your whole time you want on a site
That is if the system is set up that way or it may well do as now tell you some or all of your selected dates are not available,as now
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...yes, I think it will say that...
select (say) a week on a HS but there isn't availability it will give that message, and then leave the customer to work out if the stay is possible by using a surface type swap part way through...
in fact, even now at crowded times it might be necessary to move from an awning pitch to non-awning to serviced pitch to build the full stay..
swings and roundabouts....with a MH the surface might seem more important in winter time but, if a swap is required to fill a week in summer, doing it in a MH isn't a problem compared to the 'fully installed' caravan.
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The same problem may well arise with motor caravans as caravans ,,,when noting just how many of both types of LV are set up not to be moved for the duration of their stay on sites
Everything seems to come out of motor caravans as when the owners had caravans
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Our 'fully installed' MH means the cab seats are swivelled😉
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Obviously you have never been to Chatsworth or Cayton Village (to name a few) JVB....SP next to No 1 pitch (HS/SP) and more annoyingly The new layout at Cayton has put the MSP at the exit, also next to a pitch , causing tail backs of MH's and blocked road. Regular MH users now know this and use the SP's
Edit..Missed out Knaresbourough..
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If it's of any interest, the other club run a simple system. You choose a site, put in your details, van length etc and pitches available on your chosen dates appear. If there aren't any pitches that suit you have to input different dates. People that really want certain dates and certain pitch types have to book well in advance. For instance, I've booked the lakes nearly a year ahead.
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By the time the new deposits system comes in next year hopefully Covid will have gone as I did wonder if that was the cause of CAMC saying the following with regard to the high cancellation rates recently yet sites plus other pitch providers appeared to be pretty full when they were open this summer - due to staycations I guess.
“What benefits does the introduction of deposits give me?
Having a deposit system in place will naturally reduce the number of speculative bookings made, and therefore lower the high cancellation rates the Club has been seeing recently. This will free up more availability for more members to make genuine and committed bookings and get out touring more.”That got me thinking about the following in Q & A’s section which I guess means during the 21 days prior to arrival.
Quote “What happens if I cancel due to illness?
The Club will sensitively manage cancellations due to exceptional circumstances”.
If Covid is still around and causing cancellations managing refunds may also potentially become a problem alongside the cancellations both for HO and members. I would hope that Covid will be accepted as an exceptional circumstance or maybe it will be advisable to take out insurance cover.
I guess T&C’s will give us more info at some point. I’ve always found the devil is in the detail of T&C’s and insurances of any kind
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Hi everyone,
Thank you for your feedback in this discussion which is as ever really appreciated.
Back in 2018, to improve availability for all members, we changed the way we put pitches on sale to enable you to always book at least a year ahead, all year round. This new system has proven very popular, with over one million nights already booked for stays in 2022.
The next step to improving availability is the introduction of deposits coupled with cancellation terms and conditions. This will help address the rise in cancellations, which has been a growing problem that has increased in recent years.
- In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)
- Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.
- And it’s not just a small minority of ‘block bookers’ who are cancelling, almost half of all members who make a booking each year make at least one amendment or cancellation too. As you can imagine, a lot of members all cancelling a few times a year soon adds up! After reviewing the market, speaking to members and looking at other campsite providers the best solution to reduce speculative bookings is to introduce a deposit system. This will reduce the number of speculative bookings and create more availability for members.
- We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. This will give other members enough time to make a new booking and take advantage of the newly available pitch.
Club members and staff have worked together to create this new approach, and we’re all confident it will provide all members with more availability and an easier booking experience.
If you have any questions please do have a read of our FAQ page. Thank you again for your valuable feedback.
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Rowena
Thanks for adding more detail to the number of cancellations and when they happen. I make that nearly a quarter of a million cancelled within 4 days of arrival on site!!!!!
David
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Rowena
Thank you for your latest up date on cancellation figures ,with twenty five percent within four days of arrival
If as suggested by members on this and other social media platforms,, ,the twenty-one days cancellation was already in place under the present system it could have possibly already have stopped a good percentage of the late cancelations that is a reason? The new system is being introduced
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Thanks for your factual post, Rowena. It makes a refreshing change from the spin the club originally put on the reason for the changes and I have no issue with the proposals at all.
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I echo David's response, thanks Rowena and I do hope it results in less cancellations. I cannot see any reason for anyone to be unhappy with the new system when you can have a full refund if you cancel or amend your booking at least 21 days before arrival. No doubt the system could be further "tuned" if it was found necessary.
peedee
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Thanks for the update, Ro. At last HO has admitted that there has been many speculative bookings, and cancellations close to the cut-off date, a fact that has been obvious and pointed out by members on here for a long while, contrary to what has been put forward by EGH.
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Just as a hypothetical example on deposits. Taking the highest costing and popular site, Rowntree Park, at a price of £92 for a 2 night weekend gives a 20% (possible) deposit of just over £18. I just wonder if that will be a sufficient deterrent to those that have abused the system. If they can afford £92 for two nights maybe not.
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Thanks Rowena. It’s good to see your post with figures that help members understand better the reasoning behind the need to introduce deposits.
Personally, I have no issues with the introduction of the new booking system/deposits but do feel figures give clarity to members.
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+1
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I have been following this thread with interest and thinking the talk of cutting the number of cancellations was all about cancelling close to the arrival time on a site which I don't think that I have ever done.
Reading Rowena's comments though I realise that cancelling also refers to deciding to leave early which we have done over the years several times.
Do you think I am right in thinking that if I book for two weeks at a site and then choose to leave three or four days early, giving twenty four hours notice, instead of being refunded the nights in full, the deposit will be deducted from the total refund?
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Jenny
Re your last sentence I am not sure we have all the finer details yet? Under the current system those staying on site, having paid on arrival, have always been at a disadvantage compared to people who just cancel at the last minute because they have a financial cost of one nights stay if they go early. I am not saying its wrong just a short straw the cancellers have not had, up till now! Would we, under the new system, get any refund if we left early? Something else I would like to know is about amending a stay either before you arrive (within the 21 days) would that incur a financial loss or would it be within the rules? Likewise if in your scenario but were going to another Club site would that be subject to any penalty?
David
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For well over 100 years this organisation has operated as a Club, absorbing any variation in use by its members. Now that it is but a commercial organisation the cost of all such variation is being passed on to the consumers.
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Earlier in this thread I said:
It would be useful in that respect ( when i go out without money or cards) to pay for goods so think I will give Google Pay a try.
Just an update, yesterday I tried it and found it very easy to use. I made two purchases, a large bill for fuel and a very small one for 2 litres of milk. You don't even have to enable the App, just unlock the phone and it behaves exactly like a contactless card with the advantage you get an immediate record on your phone of what you have used it for.
peedee.
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You've almost inspired me to go out and buy a phone peedee
JK
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Morning
Not sure where the 24 hours comes in LTC. At present early departures come into the 72 rule. That is to get a full refund you have to give 72 hours of your intended departure or if less you forfeit 1 nights fee. Not sure what the new procedures will be.
It's zoom time again this afternoon with some more insight into the new system for us. If we don't get a full room there should be more time for q&a. Not much else to do while we're getting battered outside! Wind has been 65 mph so far this morning
JK
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