New Site Booking System
Comments
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As a member, I think the first time I was asked by a survey in August 2018. I've also received member feedback surveys after several site stays over the last two years.
As a staff member we've been giving feedback for the last 6 years.
JK
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Is it or are people ringing sites or the call centre? We have no way of knowing.
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There seems to be some confusion over the percentage of cancellations close to the arrival date, as I read it 25% of booking are cancelled in total and 25% of those ie approx 6% of the total cancellations are cancelled close to the arrival date. Or am I misreading what we have been told, I await correction
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There you go.
JK
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As I read it it’s 25% of the 25%
From todays newsletter
In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)
Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches.
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I think you've used the right words in potentially lost. The club did state in an earlier AGM that many of the cancelled bookings are resold.
so many (75/80% plus) of those quarter of a million last minute cancellations appear to be resold?
Maybe it's not so difficult as a hell of a lot to fill in 72 hours as you are making out?
But it's a done deal and as I said it will remain to be seen if this three weeks makes that much difference? Can working people get time off in three weeks? Again as I said, some can and some can't. But we'll be alright.
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Rowena posted -
"- In a normal year, we often see over 25% of all bookings being cancelled (that’s over 950,000 cancelled nights...every year!)
- Of those cancelled nights, over 25% are made within four days of arrival, so it’s very difficult for other members to take advantage of the newly vacant pitches"
That 25% of 25% equates to 237,500 pitch nights per year being cancelled within 4 days of take up and averages approx 4500 per week across the network. As there are 198 club sites, that works out at about 23 cancelled nights per site per year within 4 days of arrival date.
The figures don’t look so bad when viewed like that and, even if we allow that all sites aren’t open all year, it works out at about 46 cancelled nights per site per year. The actual figure will be somewhere between the two and, as said, many of those site nights are rebooked by others.
Corrections of my maths are welcome😀
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Having read all this thread so far, I've come to the conclusion that if any deposit in total required by the club for say a 10/14 night visit was less or equivalent to 2 nights of that visit I would be prepared to forfeit that deposit to cancel if we had ANY reason to cancel.
At least the taking of deposits by the club & the loss of that deposit if a booking is cancelled should take away any perceived threat of consequences by the club to it's membership , or is that just me being cynical of past actions threatened against members for not following the past T&C.
I await to see the club's new T&C.
We had to cancel a 10 night visit this year with the C&CC to North Wales deposit was £46 OH ill health forced the cancellation, basically it was to be our last trip of the year & we didn't want to make a rebooking to retain the deposit for another time.
We certainly wouldn't have gone just to save the deposit, any kind of illness & a road journey of 180 miles duration just wasn't worth the hassle & consequences.
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I was just working that out as you posted
Yes as you said like that it isn't so bad. I am beginning to suspect the club maybe likes the idea of having so much income up front, alright it may have to give some of it back but it's a tidy sum across all booking a year in advance?
As we looking at more holiday homes we looked at UK travel only insurance. A yearly multi trip price came in at just about £80 for Mrs C who has no medical conditions, we'll be taking that up and that will cover any caravan trips as well.
I wonder if the club will off anything like that, or even on a daily basis?
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Actually I said 23/46 per year but shouldn’t that be per week? I think I’ve confused myself😂
Marks out of ten, please, Corners.
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A quarter of a million last minute cancellations is a hell of a lot to fill in 72 hours.
Perhaps very few to fill at all, if many/most of the potential 250,000 bookings are replaced by another booking by the same member for different dates (or sites). The proceedure for amending a booking is perhaps a bit unclear to some, who just cancel and rebook the difference they want.
Also, I have occasionaly ended up with three or four booking with a site in order to get the period that I want, and in conversation with the warden they have been ALL cancelled and replaced with a single booking in order to make their administration tidier.
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oh 20 out of 10
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Of course. It’s only possible to work on averages as we are not party to the actual site by site figures. Anyway, it matters not.
I can’t help thinking that covid cancellations contributed a lot to the figures and we all know that’s not a truly representative situation.
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Too kind🤣
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This may have been covered while I was away in the lakes but what happens if you book within 21 days of arrival?
The deposit will be the as normal but I assume it will be none refundable?
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Evening
The only time you don't pay a deposit is if you turn up without a booking on the day.
JK
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Yes I said that but what about booking within 21 days of arrival, will it be non refundable?
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The biggest issue when trying to book an extended tour is the availability of weekend nights already booked by ‘weekenders’. I don’t have an issue with that per say but I do doubt that the loss of 20% of say a £50 booking ie £10 is going to eliminate that problem.
Also it is unclear whether during a continuous tour of sites, adjustments of one or two nights between sites (subject of course to availability) will be allowed without the loss of the original night’s fees and effectively having to pay twice for any nights changed.
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Don’t even think about it!😖
Minimum stays are anathema to touring. C&CC have lost a fair bit of my business by having such a restrictive system.
In any case, why would you want to penalise those who have to work Mon-Fri? That’s really unfair.
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Not sure about that. I wouldn’t cancel for the weather (except dangerous driving conditions). However, I would if we weren’t feeling well, more so currently. Or when we were helping support my Mum, if there was a problem. £25 would not be an issue.
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More than 21 days or less, I don't think there will be any difference. I guess
JK
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Not going to happen.
JK
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I'm probably not making my self clear, sorry.
If I've read it right you do get you deposit back if you cancel more than 21 days before arrival. After that, say 20 days before arrival you don't. That's correct?
So if someone books within that 21 day window before arrival, say 14 days before arrival, then they would pay the deposit but under the rules they wouldn't get their deposit back?
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