New Site Booking System
Comments
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If you left early (within the club's designated time frame) but moved to another club site I wouldn't expect any loss, just a new deposit for the next site?
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Although I have a pin to lock my phone, I don't have to 'unlock' my iPhone to open the Apple Pay app...merely a double press in the home button from the Home Screen...
yes, then I need fingerprint confirmation but no pin to open the app.
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Double tab enable is here...."Double check again by opening Settings ➔ Wallet & Apple Pay ➔ Double Click Side Button: Set this to ON."
this appeared to be the default...
presume, if no fingerprint enabled, then normal card pin would need to be entered.
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Finally an admission. 25% just outside the cutoff. I wonder what the percentage is if you looked at the five or six day figure. Probably substantially higher. I wouldn't mind betting that up to 50% get cancelled in that final week before arrival.
On the matter of cancellations due to "exterminating circumstances", and possible refunds, perhaps it is time to suggest that such risk should be covered by the customer with an appropriate policy rather than CAMC getting tangled up with admin and disputes. It might help focus members minds more.
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"Finally an admission. 25% just outside the cutoff. I wonder what the percentage is if you looked at the five or six day figure. Probably substantially higher. I wouldn't mind betting that up to 50% get cancelled in that final week before arrival."
CY, that would be my guess too...and possibly most cancels within 2 weeks.
can't see many being cancelled much before that other than for an emergency or complete change of plans.
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I agree, JV, but the deed is done and the sledgehammer is to implemented when the adjusting the nut might have done the job😉
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Just to clarify, this option (and a couple of others, like attaching a Travel card which works WITHOUT Touch ID or passcode) are only available on the iPhone NOT the iPad, which also has a card loaded into ApplePay...this always requires full authorisation.
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It does make one wonder who? They got feedback from ,and as any "consultations ?"it depends on how the questions were formated as to how and what the answers would be
With the deposits those that and it seems many these days,. are not short of a penny or two ,will still book well in advance to ensure they have a pitch ,
It will still upset some, when the popular sites and periods are full until only 21days to sort our holiday?
oHs son freely admits it as he advises us his monthly morgage payments are more than our monthly pensions
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As I posted earlier, the club are basing this 'upgrade' on the 'success' of the new European booking system.
however, the turnover and cancellation rate there is microscopic compares to the UK booking market.
folk just don't change their ferry and Euro campsite bookings due to rain or on a whim, these are large scale, expensive, full commitment bookings which only get changed in a dire emergency....or pandemic.
mirroring this system for the UK didn't seem necessary to me just to ease UK cancellations when a move to 21 days would have worked...or at least been tried for a season or two.
having said that, we are where we are and it won't really affect us as we don't usually book too far ahead.
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Our reason for having a van, and using sites, is to allow us to enjoy hillwalking. We have no desire to walk all day in the rain or indeed be on site in the rain for several days on the trot. We like the flexibility of the CAMC and often swap sites in the week before departure in order to get better weather. Although we would obviously prefer not to lose a deposit, especially if it is around the £100 mark, l know we would be prepared to do so in order to avoid the expense of our diesel and the rest of the campsite fees just to have two or three weeks on site in poor weather.
I understand that my view will be unpopular with many on here, and also that some people might enjoy an indoor hobby in their van and therefore just enjoy a change of scene, but that way of thinking isn't for us.
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mirroring this system for the UK didn't seem necessary to me just to ease UK cancellations when a move to 21 days would have worked...or at least been tried for a season or two.
That is where we differ BB. Yes it would have given more opportunity to those wanting last minute pitches but where is the incentive not to speculate? The new system at least puts a price on bookings and will hopefully be sufficient to deter most from speculating. From what has been revealed so far it may not be enough but it should be capable of being tweeked if monitoring of the outcome, which I am sure the Club will do, finds it to be necessary,
peedee
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I'd really like to know how much the administration of this new system will cost. As it stands, the vast majority of bookings are made, amended or cancelled online, administration carried out by members. Cancellations on popular sites will always be snapped up by someone waiting in the wings. I like not having to pay a deposit and agree wholeheartedly that it is the Club's usp. We find the nightly fees very high compared to the sites we use in Europe (which charge at the end of our stay) and the fact that WIFI is not included in this day and age is just profiteering. So ... having been one of the members who takes what's available a few weeks before we travel, I now feel inclined to make a number of speculative bookings. No USP? Then time to look at other providers. Lastly, I'd like to know what percentage of members were canvassed regarding deposits and what percentage of that number approved this change.
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Afternoon
You have some valid questions there TT but none of which can be answered by forum members. This thread is indeed being monitored but I really think your concerns and questions should be more direct. Why not try emailing the club direct and then if you wish, share the responses here?
JK
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"Lastly, I'd like to know what percentage of members were canvassed regarding deposits and what percentage of that number approved this change"
No canvassing or approval of/by, members was necessary, TT, in line with the club's governance as I've explained at least twice earlier in this thread.
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I must admit that put me off the idea a bit. Whilst I can understand the need for that extra level of security I would find it quite inconvenient to have to unlock my phone for normal use. I often don't get to the phone quickly enough to answer a call without it being locked. I understand the bit about not having to unlock to use the pay facility. In the context of paying for a site that, it seems, will be taken out of our hands if we decide to pay the day before.
David
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Noting your exasperated tone, when the club states it has " ...listened to members..." resulting in a change to the booking system, I would like to know when, how, how many members and what percentage of members this represents. The Cub in its advertising of this new system are squarely pinning it on member feedback. That being the case, when, how, how many .. ?
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I think I have yet to find anyone who has been directly canvassed on the subject of deposits? However the Club gathers all sorts feedback which may or may not have provided direct information on deposits. More likely the driving force towards deposits has been the feedback about availability rather than asking people about paying a deposit. There will be some/many (?) who may have said that deposits are a way of providing better availability but I go back to the point that it is availability, or lack of it, that has driven the decision. We now have the figures that Rowena published yesterday. Nearly a million cancellations in total and a quarter of million cancellation within four days of arrival on site are compelling reasons to change the system. I know others have suggested tinkering with the current system but I suspect that would have only impacted on the late cancellations rather than the problem as a whole. I imagine the Club have taken the view that they want to tackle the whole aspect of a system that seems to encourage booking a long way ahead without any upfront commitment. No doubt in their plans the Club feel that paying a deposit up to a year ahead with concentrate the mind of the booker into only booking those stays they are reasonably likely to honour?
David
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Back to the new booking system now. What we are not being told is how many of these "cancelled" bookings are replaced by another booking at the same or different Club site for different dates. If we were told that, there could be a quite different spin put on the figures.
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Exasperated?🤷🏻♂️
As JK posted earlier, those are questions best put directly to the club as we mere members have no way of knowing. Good luck.
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I don't see it that way at all. If a site is shown as full when ever a member checks it out they go elsewhere and the Club has potentially lost a customer. A quarter of a million last minute cancellations is a hell of a lot to fill in 72 hours
peedee
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In the last few years I have not seen lots of empty pitches for days on end in fact its the opposite as soon as one is vacated its taken the same day so where these cancelled lost pitches are I haven't seen them, it may be just on the sites I go to.
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