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  • Cornersteady
    Cornersteady Club Member Posts: 14,431 ✭✭✭
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    edited December 2018 #332

    I actually do agree with you BB, a +1 in fact, a farce really and a clear case of no joined up thinking!

    I wonder what would have happened if no one had picked this up on here?

    Compliments of the season btwsmile

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited December 2018 #333

    Some years back, the holiday companies used to have a clause about fuel supplements when oil prices were more volatile.

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited December 2018 #334

    Really peed off that we didnt get the email either , warning of price increases . Had so many to book and stupidly waited, not knowing the price increase was coming ! Caravan club is so expensive compaired to many sites , if we do rejoin it will deffo be our last year. Just seems all about the money for them ! We have added a couple of days to one site we did book in advance and because of that it shot the price up to the new rate for the whole booking . £10 is a lot of money to us . There are no discounts for disabled and carers either. Not impressed but no doubt its our own fault

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited December 2018 #335

    There is much to be desired in the workings and thinking of the club, Giza, but in my view considering giving discounts to certain groups is not one of them.

    Families are able to take advantage of reduced rates for children but where should the line be drawn? You mention the disabled and carers but how about the unemployed, those on Universal Credit, or OAPs? In a lot of cases being in one of those groups does not indicate financial need.

    Don't forget that any discount given to certain people has to be recouped from the membership as a whole in the form of increased site and membership fees - the very essence of the complaint in your post above.

     

  • young thomas
    young thomas Club Member Posts: 11,357 ✭✭✭✭✭
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    edited December 2018 #336

    thanks, Corners, and the very best to you and yours.smile

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited December 2018 #337

    Looking at the finances of the club , if i was in charge , i would give discounts to some of the groups you mention , simply because they dont have the means to earn a living for what ever reason , like other people do . I suspect we may disagree on the subject , but just saying what i would do . People arent disabled by choice etc . And many benefits are means tested and checked ...that means they are telling the truth , they are on severely  limited incomes. I know we will disagree but i bid you farewell . These are just my thoughts and opinions . Take care :-) 

     

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited December 2018 #338

    You’re entitled to your opinion, Giza, and fortunately you’re not in charge of the club. The money held by the club is, in effect, members' money used to acquire new sites and maintain/refurbish existing ones. 

    I am well aware of how our welfare system works and which benefits are means tested which is why I said "In a lot of cases…" . Of course people aren’t disabled by choice and I have every sympathy with them but their being so does not necessarily mean they are financially hard up. I do my bit to help others but I'm not going into details here, however, in my opinion, a member owned club which has to remain financially viable for the benefit of its members should not be raising costs to some members in the interests of giving discounts to certain others unless, of course, it is the decision of that membership to do so expressed through a vote at the AGM. 

    Have you given any thought to the logistical and administrative nightmare of deciding just who might qualify for a discount and how entitlement would be proved?

    You take care, yourself.

     

  • Cornersteady
    Cornersteady Club Member Posts: 14,431 ✭✭✭
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    edited December 2018 #339

    don't have means to earn a living? what all of all? All

    Ok assume that is true but they have the money to buy a caravan & appropriate towcar or MH? Then having spend their money on that they then expect subsidised pitch fees? 

  • Cornersteady
    Cornersteady Club Member Posts: 14,431 ✭✭✭
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    edited December 2018 #340

    +1

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited December 2018 #341

    It would be very easy to sort through logistically ! Ie send proof of those who are genuinely struggling financially and therefore receive means tested benefits , to the club head office. It only needs a copy of the government letters we get  . Means tested benefits are only awarded to those in genuine financial difficulties, but then you already know that. It is closely regulated ! Other companies manage it like eon electricity for example . You apply , send proof from benefit letters , they send you a discount . Lots of companies do it , and the key is sending that government letter as proof . So its not awarded to those who dont need it .

    As none of us are in charge of running this club , ( so glad you pointed that out , i actually thought i was 😂 ) , i suspect our conversation here is an utter waste of time , and for some reason , your attitude is making my heart sink . For that reason i have to inform you that i wont be reading any replies....but type away fella and put your world to right ! Good day 😊. Keep on with your good works , make sure you are kind tho . Its important . 

  • SteveL
    SteveL Club Member Posts: 12,311 ✭✭✭
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    edited December 2018 #342

    Other companies manage it like eon electricity for example . You apply , send proof from benefit letters , they send you a discount . Lots of companies do it , and the key is sending that government letter as proof . So its not awarded to those who dont need it .

    I would suggest that it is slightly different for a company providing an essential service, than the CAMC.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited December 2018 #343

    Giza, you know nothing about me and I’m not going to enlighten you in the ways you are wrong about me but you are way off the mark as I intimated earlier. Your heart has no need to sink in regard to my realistic attitude for that is what it is. 

    You are entirely missing the points I have been making and I’m not going to bother struggling to make them again. 

    Oh, yes, you’ll read it. Have a good day, ‘Fella’.  👍🏻

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited December 2018 #344

    The CC is not subject to government control. Energy providers are and WHD is a government initiative.

     

    The WHD scheme has three different elements: the Core Group, Broader Group and Industry Initiatives. BEIS coordinates the Core Group, while we administer the Broader Group and Industry Initiatives.

    Energy suppliers with over 250,000 domestic customers are required to participate in each element of the scheme. Voluntary suppliers meanwhile only take part in the Core Group.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited December 2018 #345

    Quite so, Steve. Aren’t energy companies bound by law to give such discounts? 

    The thought of staff time spent administering such a scheme in our club is mind blowing. Do you recall a while ago we had an ex-serviceman asking for a discount in view of his former occupation? Where would it end? Oh, yes, with increased fees all round which would be self defeating. 

    Edit: Thanks for the explanation, Easy. We cross posted. 

  • GTP
    GTP Club Member Posts: 537
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    edited December 2018 #346

    Not sure if everyone has seen this....but just had a live chat re a couple of my bookings...the agent put this link into the chat...

    https://www.caravanclub.co.uk/uk-holidays/useful-information/price-guide/price-increase-faqs/?utm_source=emailcampaign&utm_medium=email&utm_campaign=uksites2019priceservice

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,149 ✭✭✭
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    edited December 2018 #348

    Yes, it’s been linked to a couple of times, GTP, but thanks. 

  • SteveL
    SteveL Club Member Posts: 12,311 ✭✭✭
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    edited December 2018 #349

    I just noticed when looking at a site page the price from is now for a standard pitch and one adult, rather than the previous two. Was this introduced at the same time as the second price rise, to remove its impact? Or have I just missed the change? 

    Apart from trying to make the sites look less expensive, it seems a strange thing to do, as for the bulk of the year outfits with two adults seem to predominate.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited December 2018 #350

    Booked into Southport yesterday and I asked the staff member on reception if she could tell from the system when a booking had been made. She said that she could tell if made before or after 5th December as there was a marke5r showing 'on  screen' for bookings made before 5th December 

  • Justus2
    Justus2 Forum Participant Posts: 897
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    edited December 2018 #351

    Yes I also noticed that this morning. The "price from" banner in my view, is not much use really, as all it does is highlight any sites cheapest price at it's cheapest time of year whereas what you need is to know what the price is at the time of year which you plan to visit. I always look at the price menu and work it out for the actual specific date required, I don't imagine I am alone.

  • young thomas
    young thomas Club Member Posts: 11,357 ✭✭✭✭✭
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    edited December 2018 #352

    im pretty sure the 'date booked' would be in the customer's booking record as this is such a fundamental piece of data.

    highlighting pre-5/12 bookings is an easy, non functional, change the field to red or flashing or....whatever (has no effect on incorrect My Bookings Info)

    then the warden can do some jiggery pokery (based in some other info) on the prices to give the correct price retrospectively

    whats not so easy to do (but is what's required) is to change the wrong prices to the correct prices without running some sort of utility program to change all the wrong ones....no need then for flashing fields and jiggery pokery.

    however, any new bookings made prior to the next price rise and to be taken after it, will need to be able to retain that price as its booked.

    I see the Dec 19 prices are now available...that could be a problem as this will then perpetuate the problem for upto a further year, as will now gradually be able to book into 2020....and unless there is a utility developed (to correct wrong prices for bookings already made and a system change to prevent more wrong ones being added daily, this will just roll on and on....

    I've just done a dummy booking for 1/12/19 - 10/12/19.

    here's a couple of different scenarios...

    with no corrective system changes made, and at least one day being taken prior to the actual price rise on 5/12, the till system will do what it's always done and apply the prices (for all days) at the current price.....correct (but purely by luck).

    with a booking made now for just the second week, say from 7/12 - 10/12, the price at arrival would be after the change on 5/12 and would charge all days at the new incresed price.....wrong.....despite the My Bookings page showing the correct price upto 5/12 and then it suddenly changes to the incresed price.

    this is exactly what happened a couple of weeks ago and is being continued into the next 12 months and beyond.

     

     

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited December 2018 #353

    There change to "pitch plus one" price shows that CAMC are sensitive to the appearance of the price of sites. Could it be that they realise they may have found the pips of their squeezed lemon are responding.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,647 ✭✭✭
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    edited December 2018 #354

    Their motto seems to be "You can kid some of the people some of the time"