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Comments
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you can see when you are meant to pay on the booking in my UK site bookings. I've just looked at one for just under 12 months, I've taken a screen shot to see if it changes? But surly if the price were to go up the club would let me know?
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There was no indication on the web site about the price rises and people like me who received no information via e mail found out purely by chance thanks to TW and the OP. I cannot understand why no official information was posted on the main web site with a list of prices?
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It's a bit late CS it has already changed. The figures updated to the new prices on the 5th. We are told we should be charged the old amount. However, if you haven't kept or received a confirmation email, then you have no record of this figure. Also no proof of when you booked.
I would add that the figures have certainly increased in my bookings for those I do have confirmation emails for.
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The price in 'My bookings' did change in my booking for York. My email confirmation says it is £91.60 for 4 nights. Now that same booking, according to 'My bookings' is £96.10. An increase of £4.50.
That's the problem in my view, why did the prices have to be altered at all on those bookings made before the 5th of December. What purpose does it serve if people will be charged the '''old" rate anyway? Was there really a need to change those prices? I can't see any good reason.
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Ok I see now, I'll see if I can check, thanks
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yes, sorry haven't been keeping up to date
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yes a booking for next July has gone up by £2.10.
As I said apologies, (family illness issues)
Luckily I never delete emails ever so they are all there, so I assume you take your email with you when you turn up to get the amount your booked for?
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Ok, I know you're joking, but whether it's 50p or £4.50 as in my case for 4 nights, my concern is whether the 'previous' price will be honoured; 50p for 1 night adds up to £7 for a fortnight. My 1st night at York went up by over £3. I have the email to show what price I booked it at, but I don't have much confidence in the IT system in that it will be able to tell whether a booking was made before or after the 5th of december.
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but the system has obviously not been changed to support this new situation and 'wrong prices' just weren't considered...
So why programme the system to update prices in people's 'My bookings'? I understand what you're saying, but the problem has arisen because prices for 2019 have been, in effect, raised retrospectively, ie after bookings have been made for 2019 most of this year.
They were increased in 2018, rather than on the usual 'frenzy day' to take account of the new rolling booking programme. But then they were increased again on the 5th of December, and as you say, a lot of people will have booked for 2019 already.
It's going to be a lot of work for wardens on booking those people in and manually discounting the prices on arrival, perhaps a case for earlier arrival times
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Yes, I agree with you, and for anyone with a large number of bookings the difference could be considerable. Presumably we have to accept Ro's word for it that the original price will be honoured. I'm at a loss to understand how the club got itself into such a mess and why it wasn't foreseen!
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Are you really that surprised at the mess they've got themselves into. I think that it's just a ploy to get more cash of members, as many will not realise there's been a second increase and just pay up whatever they're charged when they arrive on site. Those that are able to prove that they booked before the rise will have their charges re-adjusted but other who make no fuss will have to pay the new rate regardless of when they booked.
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Party in a brewery springs to mind - again 😕
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I have no bookings so am not affected. When/if we book a club site till be at the latest cost.
I'm curious on a couple of points firstly a little cheeky/rude - why have the price(s) been raised twice? I accept what has been said on this thread that an increase was implemented on the rolling 12 month booking without checking. Then someone, management level, awoke from sleep and remembered we were approaching the historical frenzy day and price increase day, told staff to implement it. They too either awoke and didn't know there been an increase or were too in awe of the manager and carried out the task regardless. I'm sure I'm being disingenuous but cant come up with a more plausible explanation, other than right and left hand 😲😲😲.
It would be interesting to know when the contract is held as binding in law. Something I know nothing about. The booking has been accepted and a price given, ?estimate or quote? but it's not binding on the customer as it can be cancelled with no financial penalty. Is it legally binding on the supplier after all they can take pitches out of service for various reasons?
I hope I've expressed that in a manner that can be understood? It all seems a totally odd way of conducting business. After all as far as I know if something is incorrectly priced in a shop it can be withdrawn from sale and does not have to be sold at the incorrect price.
Curious and curiouser
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Until reading this thread I haven't queried when paying on site. I have taken it on trust that price I paid was the price I booked it for. Normally I'm far more on the ball but club sites seem to have skipped my full attention. I will be noting probably on my electronic diary the price of each night when booking.
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The booking conditions seem a bit at variance if the booking is seen as a binding contract with the club but the club can alter the price on the actual booking. The booking terms can be seen at the very bottom of this page. Maybe I have missed something but I sincerely hope the club can actually process all the forward bookings at the correct price having seen the muddle on here.
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Following Brue's post: '
'A booking is made with us when you complete our booking process and we issue you with a booking confirmation.
A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately'.
If it is a 'binding contract' I am sure the CC will know exactly what it has contracted to charge.
........... won't it? 1 -
I'm no IT expert and even less a businessman, but wouldn't the solution be for the club to hold its hands up to a monumental cock up, revert all bookings and prices to the previous ones and then introduce the new prices from January 2020? There might be a financial hit, but it might just placate members. Or is that totally impractical?
(Sorry if it's already been suggested, haven't had the patience to read through everything above!
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