Book Soon!
Comments
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Hi
You're right there BB, if the date info is available to us it'll take a couple of minutes extra to adjust when booking in. If it's not then proof of booking date would be the only guarantee of price adjustment. An interesting start to the season to be had then? Hmmmmm, glad I don't start back until May, won't need the club issue tin hat!!
, Who'd be a warden eh?
JK
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I repeat again, the Club have said:-
While you will see that the booking total has increased when you view your bookings on-line (this applies to bookings made pre 5 Dec), the site staff will be notified on their system at point of arrival that the booking needs to be manually discounted.
As I understand it sites get a daily print out of arrivals and obviously from the above this will also contain the correct price. Members can cross check this against their confirmation email which has the booking price listed on it. I have never failed to get a confirmation email for any Club site I have booked in all the years since they started sending such confirmations. It is really up to the individual member to manage their communications from the Club. Without that email confirmation how does anyone know how much they should be charged?
David
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Agree with BB and JK their comments. Perhaps the members who made bookings before 5th and have found that their bookings have now increased in price ours included should contact head office and complain to get it sorted as soon as possible and they may realise what a mess they have made. Hopefully JK by the time you get on site it should all be sorted!!!
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I would hope in the event of further price rises that the club would put the information on the web site rather than rely on e mails which obviously some, including myself didn't get. I don't know how many times people on CT have pointed up errors and omissions in the site details and pricing sections but it is disappointing to see this happening. A clear list of prices for 2019 could have been published, I think we have to wait till January 2019 to see the general price list, in the meantime we have to check via each site to see if there are discrepancies if we retained or printed previous e mails. Most of us weren't expecting to see "my bookings" altered.
The fact that there may be delays in reception when booking won't spoil my holidays but I'll be wondering how each booking in will work out when their are several of us waiting etc.
So good luck to the wardens and the participants.
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For any company with a decent IT system, this would be a non event.
The amount to be paid by each and every previously- booked customer upon arrival at the campsite would be calculated by the system using the data within the database. The daily arrivals sheet would be printed out at site first thing in the morning with the details of customers and the rate at which they will each will be paying. ----- It's not rocket science, it's a relative simple IT procedure.
That's provided the IT system is up to the job and the IT dept knows what they are doing. ------- I'll let current customers be the judge of that.
K
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I find all this speculation about what the system holds, or doesn’t hold, rather strange as it is just that: speculation.
None of us ‘ordinary’ folk know what information site staff have access to on the system and it would be naive to assume what we see is all there is.
This may prove to be one of the clubs less well thought out plans or it may work seamlessly but it seems to me to be best to either take Ro’s word for it and wait and see or address specific questions direct to someone in the know.
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Without wishing to prolong this further, IT systems are only as good as those inputting data. The IT system may well be up to the job but only if the actual input and procedure is correct. Communications and planning have to be adequate first.
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I think that is part of the issue really. On making a booking, you do in fact get two communications from the Club, one an email, the other details in your MY Bookings. What is causing issues is that in some instances, these are now showing two different totals.
For first time ever, I have failed to save an email for a booking in September, my fault. But I didn’t worry, because it is there, albeit with a new price total in My Bookings. All that’s required now is faith in the Club to let Wardens know I made this booking pre 5/12, and wait in reception while they check it, and all will be well..................fingers crossed. But unless folks are reading this, have received the email, a lot may be wondering what the heck is going on. It’s a tiny amount of money in my example, but for others it could amount to quite an additional sum.
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K, elements of what you say are correct. However, the root cause of the issue is “whoever” miscalculated the running costs and potential income for next year. IT staff can only sort out how to put information in, not what and when it is put in! Perhaps no one asked them?
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I booked a table at a restaurant - looked at the prices on line first, but when I got there the prices had gone up. Seems some of you might be finding that with your caravan site bookings.
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Hi
Just been speaking to a colleague who's still working and I can verify what JV says above, no need to panic, book in should takes 6 minutes instead of 5!
Now what about a Sunday departures thread!!!
JK
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There have been times when I wished I’d never started this one.
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Judging by Rowena's post this morning in the Booking Release Dates sticky, there is still much going on in the pricing department. As a consequence we won’t be able to book Jan and Feb 2020 until March 2019.
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No surprise there, Alan, either
Indeed as I don't sit down until after our Autumn trip and it is usually in November. The only difference it made was that when I booked around 6th November for the Wharfdale site from mid April for 5 nights their were less than 5 pitches available.
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Not in most things BB. I have preferred to set out a touring in advance for the last 30 years even if not all bookings were made prior to setting off so that is I suppose a habit
I aim for about 2 hour tows or around 60 to 100 miles between destinations. It is only about the last 7 years when I have planned so far ahead and this has been for two reasons.
In both 2010 and 2011 I had to rethink my plans as sites that I wanted were booked up. A definite irritation if planning on using CC sites when suitably located and maybe travelling a clockwise route instead of an anticlockwise one. One of those holidays involved 10 stops and it was only when trying to book the 8th one that we had the problem.
The other reason is that there is often heavy booking around April and so it makes sense for us to get April/May bookings in early there is then often only 3 weeks until our next trip after our return.
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cruise companies are selling nearly two years in advance but have no trouble ensuring the customer understands (and can see) that they have booked at the price when they hit the key.
Not strictly true BB, from Thomas Cook's T&C:
2. PRICE CHANGES AFTER BOOKING
After you’ve made a confirmed booking for a Holiday, there are limited circumstances in which the price of that Holiday can increase.However, the price of Single Components may increase if the component supplier (e.g. hotelier, airline, etc.) changes their prices. In the case of Holidays: there will be no change to the price within 20 days of your scheduled UK departure date, but we can increase the price of your Holiday at any time up to 20 days before the departure date if we need to do so because there’s been a change in the cost of providing your Holiday that’s
outside of our control,0
