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Comments
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you can see when you are meant to pay on the booking in my UK site bookings. I've just looked at one for just under 12 months, I've taken a screen shot to see if it changes? But surly if the price were to go up the club would let me know?
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There was no indication on the web site about the price rises and people like me who received no information via e mail found out purely by chance thanks to TW and the OP. I cannot understand why no official information was posted on the main web site with a list of prices?
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It's a bit late CS it has already changed. The figures updated to the new prices on the 5th. We are told we should be charged the old amount. However, if you haven't kept or received a confirmation email, then you have no record of this figure. Also no proof of when you booked.
I would add that the figures have certainly increased in my bookings for those I do have confirmation emails for.
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Steve, that's exactly my point, this is an ongoing problem for many, many bookings and for each year to come...
if, in any year, the price rise falls between the date booked and the arrival date, the customer will need 'proof' of the lower 'booked' price.
the only way to alleviate the 'office conversation/negotiation, manually amend price' situation is to ensure that the system logs the price in the member's 'booking' record at the time of booking....
no subsequent amendments or conversations required even if there's been a price rise in between.
...and some members may not have mobile device with emails, or indeed printing capability, with which to have the office price debate
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corners, I think the issue is that you will only know that when the warden prints (or tells you) the amount owing at arrival time.
currently (pre rolling bookings) we all know what that will be as the yearly price applies for all bookings until next frenzy day and price change..the till prints the current price....that's exactly right, there's only ever one price.
ongoing, the current system will still print the 'current' price in good faith, but that will be the price as at arrival not the one you saw on your screen when you booked.
Ro says they can tweak the point of sale till (with your booking evidence) and manually adjust the price....in fact they almost certainly don't, they just give you a rebate as there is no way of changing the current price.
the POS kit needs to be able to reference the booking price, rather than the current price and it can only know this of it is stored at the time the customer made the booking.
if something isn't changed, we will be taking in paper/phone booking images and re-jigging invoices (with a queue forming) for the foreseeable future.
surely, neither the customers nor the office staff would want this to continue. the sooner the real problem is acknowledged, understood and rectified, the better.
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The price in 'My bookings' did change in my booking for York. My email confirmation says it is £91.60 for 4 nights. Now that same booking, according to 'My bookings' is £96.10. An increase of £4.50.
That's the problem in my view, why did the prices have to be altered at all on those bookings made before the 5th of December. What purpose does it serve if people will be charged the '''old" rate anyway? Was there really a need to change those prices? I can't see any good reason.
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Ok I see now, I'll see if I can check, thanks
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yes, sorry haven't been keeping up to date
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yes a booking for next July has gone up by £2.10.
As I said apologies, (family illness issues)
Luckily I never delete emails ever so they are all there, so I assume you take your email with you when you turn up to get the amount your booked for?
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Ina, the more I read the more I'm convinced CC only has one 'price', the current price, just as they have always had, and when looking at My Bookings it's showing you the current (higher) price.
your email confirmation also shows you the current price, but the price at the time of the confirmation.
in the past, this is all the system ever needed as all bookings for a season were at the same price...the price was set at the time the new year's availability was released....
however, now we have rolling bookings that straddle price rises...get in quick before the 5th etc....
but the system has obviously not been changed to support this new situation and 'wrong prices' just weren't considered...
the workaround is to honour booked prices based on emails or iPhones showing original booking info..
...but this can't be the ongoing situation.
ok, for a while we are fine, as bookings made after the 5th and taken before the next price rise become the norm (prices will correct for these bookings), but as soon as arrivals start after 5th Dec 2019, any booking made prior to that date (the price change) will be 'wrong' in that it will be charged at the 2020 season price rather than the 2019 price ruling at the time of the booking.
the extent of the problem (price change straddling) will depend on how early folk booked, and now we have the full year rolling calendar, i guess it will be quite large as more members 'book early'.
i can't see any way round this other than to change the booking system to log the price at the time of booking and then for the POS till to reference this for its billing rather than the present method of using the 'current' season price.
the sooner this is done, the less 'discounting/amending' will need to be carried out during the arrival pro
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Ok, I know you're joking, but whether it's 50p or £4.50 as in my case for 4 nights, my concern is whether the 'previous' price will be honoured; 50p for 1 night adds up to £7 for a fortnight. My 1st night at York went up by over £3. I have the email to show what price I booked it at, but I don't have much confidence in the IT system in that it will be able to tell whether a booking was made before or after the 5th of december.
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but the system has obviously not been changed to support this new situation and 'wrong prices' just weren't considered...
So why programme the system to update prices in people's 'My bookings'? I understand what you're saying, but the problem has arisen because prices for 2019 have been, in effect, raised retrospectively, ie after bookings have been made for 2019 most of this year.
They were increased in 2018, rather than on the usual 'frenzy day' to take account of the new rolling booking programme. But then they were increased again on the 5th of December, and as you say, a lot of people will have booked for 2019 already.
It's going to be a lot of work for wardens on booking those people in and manually discounting the prices on arrival, perhaps a case for earlier arrival times
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Yes, I agree with you, and for anyone with a large number of bookings the difference could be considerable. Presumably we have to accept Ro's word for it that the original price will be honoured. I'm at a loss to understand how the club got itself into such a mess and why it wasn't foreseen!
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Are you really that surprised at the mess they've got themselves into. I think that it's just a ploy to get more cash of members, as many will not realise there's been a second increase and just pay up whatever they're charged when they arrive on site. Those that are able to prove that they booked before the rise will have their charges re-adjusted but other who make no fuss will have to pay the new rate regardless of when they booked.
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Party in a brewery springs to mind - again 😕
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I have no bookings so am not affected. When/if we book a club site till be at the latest cost.
I'm curious on a couple of points firstly a little cheeky/rude - why have the price(s) been raised twice? I accept what has been said on this thread that an increase was implemented on the rolling 12 month booking without checking. Then someone, management level, awoke from sleep and remembered we were approaching the historical frenzy day and price increase day, told staff to implement it. They too either awoke and didn't know there been an increase or were too in awe of the manager and carried out the task regardless. I'm sure I'm being disingenuous but cant come up with a more plausible explanation, other than right and left hand 😲😲😲.
It would be interesting to know when the contract is held as binding in law. Something I know nothing about. The booking has been accepted and a price given, ?estimate or quote? but it's not binding on the customer as it can be cancelled with no financial penalty. Is it legally binding on the supplier after all they can take pitches out of service for various reasons?
I hope I've expressed that in a manner that can be understood? It all seems a totally odd way of conducting business. After all as far as I know if something is incorrectly priced in a shop it can be withdrawn from sale and does not have to be sold at the incorrect price.
Curious and curiouser
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Until reading this thread I haven't queried when paying on site. I have taken it on trust that price I paid was the price I booked it for. Normally I'm far more on the ball but club sites seem to have skipped my full attention. I will be noting probably on my electronic diary the price of each night when booking.
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Brue,
firstly, the club has never changed prices mid season and customers have never been able to be caught out by price rises...the price is set once for the whole seasons bookings. bookings and prices are linked for that whole season.
other companies which have price rises don't have a specific window (season) for customers to place orders for this product at this price....effectively bookings(orders) are not linked to a particular price, the price depends on when you place the order.
the two purchasing/pricing approaches are different.
in order for 'other companies' to enable customers to buy at the price when they placed the order, that price has to be stored against that customer order and retained through till completion (delivery).
however, at my own company, the pricing policy was/is the price ruling at the time of despatch....which is exactly what's happining at CC now, but wrongly as this is not their intended policy.
Ina,
I honestly don't think they have done anything deliberately...I actually think the 'my bookings' page is presenting prices as its always done, with 'today's price'...
prior to rolling bookings, this was always the correct price, the club never increased prices mid season.
your page appears 'wrong' as its not showing the prices at the time you booked....
again, in the past, the prices didn't change, so no problem
what we have now is all the clubs price pages (original booking, my bookings, invoice) showing the current price...exactly as it did last year and the year before...no problem nack then as the price was always the same when we booked, we checked bookings and we arrived...
but now that's not the case....
so now, depending on 'when' we look at them, they might have changed but we don't want to see that changed price, we want the price when we booked.
the system has never needed to 'note' the price at time of booking as it would always be the same when it looked it up at the till for the invoice or for the 'my bookings' page...
now, the 'current' price isn't always going to be correct, so the system needs changing tie the price at booking time to the customer booking record so that this is shown when ever that booking is viewed or printed at the till.
i agree it's confusing (for the customers) I just hope the CC team understand why they are seeing what they are doing and what's needed to ensure the correct price is embedded in every new booking and retained until it's spit out of the till at arrival time.
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The booking conditions seem a bit at variance if the booking is seen as a binding contract with the club but the club can alter the price on the actual booking. The booking terms can be seen at the very bottom of this page. Maybe I have missed something but I sincerely hope the club can actually process all the forward bookings at the correct price having seen the muddle on here.
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Following Brue's post: '
'A booking is made with us when you complete our booking process and we issue you with a booking confirmation.
A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately'.
If it is a 'binding contract' I am sure the CC will know exactly what it has contracted to charge.
........... won't it? 1 -
I'm no IT expert and even less a businessman, but wouldn't the solution be for the club to hold its hands up to a monumental cock up, revert all bookings and prices to the previous ones and then introduce the new prices from January 2020? There might be a financial hit, but it might just placate members. Or is that totally impractical?
(Sorry if it's already been suggested, haven't had the patience to read through everything above!
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