New Booking System
Comments
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I totally agree and also wonder why dates of birth along with towing vehicle length are required to book a pitch? Surely information that’s requested and stored is to be relevant to its use to abide by Data Protection? 🤔 It’s obvious this excuse of a booking system was for the clubs benefit to merge with the overseas system and not for the use of the members who are trying to use it 🙈
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It's the problem of trying to use the same system for two different types of application. DofB and towing vehicle length would be required for Overseas booking but are completely redundant as far as UK bookings are concerned. As they share the same platform I imagine that it is difficult, or perhaps impossible to have two sets of requirements? The trouble for the UK site bookings is that superfluous information is being asked for which in turn slows down the process. Given that the UK site bookings will have a far greater volume of throughput than Overseas it seems the tail is wagging the dog?
David
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Yes, a simple link to the old site pages as a stop gap, wouldn’t take that long to do. However, it seems to have been overlooked. The same goes for the types of pitches. Anyone new to the site could be forgiven for assuming the majority are grass, as a large total number of pitches is quoted and then a much smaller figure for hardstanding. The smaller figure is actually service pitches and standard hardstanding are not identified.☹️
Well I suppose they have only had six weeks to make a relatively straightforward alteration.😡Although a more important question is why such an obvious error was passed fit for release in the first place.🤔
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That has been the problem from day one and as posted trying to "Bolt" two different types of booking system together was never going to be successful as was being found out by the clubs IT? department when they tried and are still it seems failing to make the UK bookings user friendly
One could see it was in trouble with the amount of dates that were passed for implementation and still is in trouble but it seems the IT department were put under pressure from the blue sky thinkers of senior management to introduce a still not fit for purpose system,
How many IT staff turnover there has been since someone thought it would be a good idea?
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Personally, the new app doesn't suit me too well.... I find it a bit cumbersome.
1. When I search for a site, I usually look over a wide geographical area. If I put in a search, say for sites in England UK., it will only list the first 20 sites available, in alphabetical order.
2. Although I can now book a pitch surface type, I can't add pitch type to the filter, therefore, you have to go into the detail of the site to find out if there is a serviced pitch available.. .
[3. Once I have gone 'into the detail' of a site, I can't find a way or returning to my original search results... I have to start the search again from scratch...] - see edit below....
If I have to go into the detail of each site, and them have to restart the search from scratch, I'm finding the easiest way of booking a serviced pitch is by using the list I did of serviced pitches here (https://www.caravanclub.co.uk/club-together/discussions/sites-touring/uk-sites-touring/list-of-club-sites-with-full-serviced-pitches/) and check each one individually, close to the geographical area I'm looking at. If I use the app, I end up by having to restart the search everytime anyway, so may just as well go straight to the site where I know there are serviced pitches and search that way......
David
Edit: Thanks to Steve, I now now how to get back to the original search results.... by using the back button at the top of the screen, within the app, and not the 'phone back button' at the bottom of the screen. My silly error - point 3 is no longer relevant.....
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There is still a report mechanism in the booking experience section but I think many of these "faults" have already been reported and the updated list of fixes and partial fixes gets longer.
I have been able to book a pitch on the new system but I would not like to attempt multiple bookings and would probably be timed out!
https://www.caravanclub.co.uk/booking-experience/
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😃😃
The only advantage I can see of the new app is the ability to book hardstandings or grass pitches at the time of booking. In other aspects, although the old app was nowhere near perfect, it was better than the new one.... just my opinion, of course. 😉
I used to like to be able to search e.g. a radius of × miles from a geographical location... in list view, it would tell you if there were serviced pitches available for your dates, if you put that in the search as the type of pitch you were looking for.
I will, of course, be passing on my thoughts....
David
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Having to choose "hard" or "soft" before arriving at the site to see what things look like is NOT an advantage. It is a great disincentive to be forced onto a particular pitch type chosen blindly when much nicer pitches of the other variety are lying empty.
Reading loosly some of the above posts, to change pitch type will incur a charge of £27.
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I hope everyone has had a lovely weekend. It was great to see so many of you at the Club stand during the Motorhome and Caravan Show last week!
We would like to thank you all for your patience with the new booking system. We're continually listening to member feedback and we are now providing regular updates of fixes made and upcoming fixes on our website.
To read the fixes, learn more about the new system or to watch how to videos, follow the link: Booking Experience
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David, although I find the search for an area very poor. More often that not including a lot of sites nowhere near, I can get back to the original search results, on an iPad at least.
At the top of the availability pane is a close option. Press this and it takes you back to the site information pane. At the top of that is a back option, which returns me to the results of my original search.For myself, we are generally looking at a specific area and I would use the map, which works well on the iPad. Although it would be much better if I had the option to use the App in landscape. Then it would be possible to have the screen half map half information, rather than a thin slit of a map, or full page.
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Thanks Rowena and this is in no way directed towards you, but if I’ve got to take the time and effort to watch a video to be able to use a particular businesses booking system, then it’s definitely not fit for purpose! 😳 I’m the paying customer and it’s not up to me to conduct e-learning to give the club business 🙄 In my opinion, any line of business that does not have the customers ease of using the system in mind from the off, does not deserve the custom. The club seems to think they have the market cornered?
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Personally I am in favour of such a charge. It will hopefully stop those who would prefer grass if the weather is right, booking a hardstanding just in case and then switching on arrival. That sort of carry on is going to lead to the club loosing bookings. I’m sure I am not the only one, who if I looked at availability and there was only grass, would go elsewhere.
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On the contrary, I think more will opt for hs who would be happy on grass if weather is fine. The result will likely be more pressure on hs pitches and with a financial penalty to change pitches on arrival, will result in grass pitches being empty. This in turn increases the arguments for all pitches to be hs.
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Apologies, Steve....and everyone else. I've found the back button. I can return to my original search. I was using the phone back button at the bottom of my screen rather than the app back button at the top of screen. That makes my 3rd point null and void. I'd still want to to search for availability of a surface type (including Serviced pitches), and get those results rather than have to check the availability of the pitch type of each individual site after getting the search rests.
Perhaps there is a way... and just haven't worked it out yet!
David
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If those who would normally go on grass opt for HS at booking, making the transition free on arrival wouldn’t help those who couldn’t book a HS because they were all taken and went elsewhere. Therefore increasing the number of HS is a logical development. If the CC get left with unused grass on a regular basis, I’m sure it will happen, if allowed by planning / lease conditions.
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If only it was one video. There are now seven videos explaining how to make various kinds of bookings, on a variety of devices. Hardly intuitive.
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Getting frustrated with the new format of the web page , this must have been designed by the rival club to annoy members.
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No, that’s silly. It's just the usual low standard of IT we've come to expect in CAMC.
You don’t say what is frustrating you but people have posted solutions to a variety of issues.
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It may seem silly to you, all I want is to type in an area and see cl,s . I thought I was computer savvy but it seems not
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Ok , now we know the problem, here is a partial solution.
Click on Find a campsite
click on Certificated Locations
Scroll down to individual Countries (England, Scotland, etc) click on Country
Choose a County, Choose a town, choose a CL
Longwinded, but easiest method at the moment.
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The IT department chief? under pressure?from his team ,should have stood up to whoever thought that a new cobbled together system , that although not user friendly they were instructed to implement after several false starts and hope without much chance that it would be acceptable
When they were already under pressure to make and it seems failing , to get the original website in several places to work
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It wasn’t you finding the system difficult that I found silly but your suggestion of it being designed by C&CC.
As TDA says, now you’ve given detail of the particular issue, help is at hand.
Thanks for that, TDA. 👍🏻
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