Worrying website payment bugs

Brian1
Brian1 Forum Participant Posts: 242
100 Comments
edited November 6 in Club Membership #1

Trying to pay a deposit on the website, I have encountered the following (rather worrying) bugs (Windows 11 and Edge browser):

  • 1) Amex requires a 4 digit verification code (all other cards require 3 digit codes).  The payment form will not allow a 4 digit code to be entered
  • 2) The payment form scrambles up the card expiry date you have entered if you move around the payment form rather than just tab through it
  • 3) If a problem occurs on the payment form you are bounced straight out with a 'lost contact' message and all trace of the transaction and the booking you tried to pay for appears to be lost

These problems don't appear to be related to Worldpay (and other sites that use Worldpay don't have this issue).

As worrying as the bugs themselves is the fact that these are present at all on a website that must have a high volume of financial transactions.  Is there no test function when this stuff is written ?

Comments

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
    500 Likes 1000 Comments
    edited November 6 #2

    Would the problem with Amex be because CAMC doesn't accept that card?

  • Brian1
    Brian1 Forum Participant Posts: 242
    100 Comments
    edited November 8 #3

    Hmm, could be.  But there's nothing explicit on the payment page about it and if I enter my Amex number it accepts it - you'd expect that it would throw up a dialog to tell me it wasn't a valid card if that was the case.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited November 8 #4

    Have you rung CAMC and asked the question, Brian?

  • eurortraveller
    eurortraveller Club Member Posts: 6,828 ✭✭✭
    2,500 Likes 1000 Comments
    edited November 8 #5

    The Club office has closed but Siri and Alexa are tireless and will tell you right now that Amex isn’t accepted.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper Photogenic
    edited November 8 #6

    I am not sure if it still applies but some retailers used not to accept Amex because of the high fees they charge.

    Have you an alternative payment method?

    David

     

  • Wildwood
    Wildwood Forum Participant Posts: 3,579
    1000 Comments Photogenic
    edited November 10 #7

    The AMEX ban is still in place with some firms, so I assume you will have an alternative card for them. 

Categories