Worrying website payment bugs

Brian1

Trying to pay a deposit on the website, I have encountered the following (rather worrying) bugs (Windows 11 and Edge browser):

• 1) Amex requires a 4 digit verification code (all other cards require 3 digit codes).  The payment form will not allow a 4 digit code to be entered
• 2) The payment form scrambles up the card expiry date you have entered if you move around the payment form rather than just tab through it
• 3) If a problem occurs on the payment form you are bounced straight out with a 'lost contact' message and all trace of the transaction and the booking you tried to pay for appears to be lost

These problems don't appear to be related to Worldpay (and other sites that use Worldpay don't have this issue).

As worrying as the bugs themselves is the fact that these are present at all on a website that must have a high volume of financial transactions.  Is there no test function when this stuff is written ?

LLM

Would the problem with Amex be because CAMC doesn't accept that card?

Brian1

Hmm, could be.  But there's nothing explicit on the payment page about it and if I enter my Amex number it accepts it - you'd expect that it would throw up a dialog to tell me it wasn't a valid card if that was the case.

Tinwheeler

Have you rung CAMC and asked the question, Brian?

eurortraveller

The Club office has closed but Siri and Alexa are tireless and will tell you right now that Amex isn’t accepted.

DavidKlyne

I am not sure if it still applies but some retailers used not to accept Amex because of the high fees they charge.

Have you an alternative payment method?

David

 

Wildwood

The AMEX ban is still in place with some firms, so I assume you will have an alternative card for them. 

Brian1

Well, I confirmed with the office that Amex isn't accepted. Fine.

But that does of course leave the bug that a) nothing tells you that b) when you try to use an Amex it doesn't give you any sort of 'not allowed' message but instead throws a series of errors.

nelliethehooker

I would have thought that there should be a statement to the effect that the booking system doesn't accept payments by Amex, and so put an end to the confusion and error messages that some have experienced.

DavidKlyne

Usually when you use something like World Pay, when the payment box comes up it displays the types of cards accepted. Obviously if Amex is not amongst them, or Dinners Card for that matter, they are not accepted. So it seems they list what is acceptable but not what is not. Does that sound unreasonable? It would be interesting to hear from Brian as to whether he has encountered non-acceptance elsewhere? One of my sons uses an Amex Card because he likes to save Avios Points so he can upgrade his seat whilst flying long haul. I have not heard him mention any difficulties but then he doesn't use the Caravan Club!

David

Brian1

David, non-acceptance of Amex is fairly common BUT there's always something that tells you something like 'Visa and Mastercard accepted'.

Amex not being accepted by CMC isn't something that bothers me as such, it's just that it doesn't tell you that at any point, but instead throws a series of bugs.