Picking Up Cancellations When Onsite
Prior to last year's change in the booking conditions, on a number of ocassions I had picked up a spare night on a number of sites (which had not been available when I booked online, shortly before travel), due to people phoning to cancel and the site staff contacting me, to advise me that there was now a cancellation.
Can we still obtain a cancellation onsite, or are we expected to look online (not always possible as the internet is not very good at some sites) or phone the booking office (again not always possible as there may not be any mobile phone service at the site)?
Comments
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As well as 'more commitment' from members, the 21 day period for cancellations should benefit the club by the fact that there's now three weeks to resell the pitch rather than three days as before...
If the club want to get in the front foot to sell these, especially as there will be folk trying to build tours etc and need a night here and there, then you'd hope things like 'waiting lists' would be to the fore in each club site.
In the past, we too have left messages asking to be contacted should a pitch become available. I'd hope this process is still in place to provide those looking to collect extra day the sites that come up from cancellations.
matching (increasing) supply to (ready made) demand is surely an easy sell?
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Yes.
JK
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Thank you for the answer JK, although it appears that the staff at Burrs do not want to bother taking your name and phone number (in case anyone phones to cancel), as has happened to me twice now in the last 10 months. Hardly a very onerous task!
It is such a shame that whilst most of the CMHC wardens and on site staff make an effort to help, there are the ocassional ones who don't!
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In fairness, we don't know if JK was stating club 'policy' or just his own personal 'process'🤷🏻♂️
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In over 30 years of Membership, we’ve never had staff phone us re a cancellation, we have always popped into reception each day, sometimes a couple of times a day, if we wanted to extend a stay. Usually got what we needed. Not sure if this would work now with new centralised booking system🤔
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