Still awaiting repairs 9 months later

Leigh and Janet
Leigh and Janet Forum Participant Posts: 4
edited March 2023 in Caravan & Motorhome Chat #1

Hi everyone, hope your all happy campers today. Unfortunately last June we were involved in a total non fault accident with a taxi. They admitted fault and we were processing the claim through an accident management company, three month later and no further forward we went direct to the insurer. Today it is 99 months since our incident and our Motorhome is still parked at home in the garden awaiting repair. As the Motorhome has been stood unused the brakes, discs, tyres have degraded. the area of damaged from the incident has left lights, garage and habitation seal open to the elements, which had probably caused further internal damage too. I haven’t started the Motorhome, as thhe rear light unit is full of water and I feel this may cause additional damage. After complaining to the insurance company about time lapsed possible further damage etc, they sent a final response ( having never rang us to discuss the complaint) and with the letter a compensation cheque for £250 🤯. We have now complained to the financial ombudsman, as this whole situation has been mismanaged and we have been left firstly without our Motorhome, as it is not road worthy and want to know if the degradation and possible additional issues caused through having stood for 9 month will be addressed too? Any thoughts or experience appreciated Leigh & Janet

Comments

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited March 2023 #2

    Sorry, is this an issue about CAMC insurance as it’s in the Club Products section?I’m not quite following 🤔

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited March 2023 #3

    I am confused why the need for an accident management company. Why didn’t you report the incident to your insurer in the first place and let them sort it?  It’s how I have handled car accidents I have been involved in, even no fault ones. Also your post seems to indicate that you have only just started chasing this after 9 months, I would have been onto them after a week if they hadn’t sent an assessor and got the ball rolling.

  • Leigh and Janet
    Leigh and Janet Forum Participant Posts: 4
    edited March 2023 #4

    Hi sorry no it’s AXA and the insurance management company was part of my legal cover. I am insured through an agent. 

  • Leigh and Janet
    Leigh and Janet Forum Participant Posts: 4
    edited March 2023 #5

    Hi sorry, we are insured by a broker, the management company are the legal cover and then our insurance Motorhome underwriter is AXA. 

  • Leigh and Janet
    Leigh and Janet Forum Participant Posts: 4
    edited March 2023 #6

    I have been chasing this for 9 months, no further forward.as they say they are awaiting parts. I’ve gone to the ombudsman because nothing is happening 😞

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited March 2023 #7

    So it’s nothing to do with a club product or service. 

    If it’s in the hands of the ombudsman there’s nothing you can do until he pronounces judgement, so to speak.

  • kalamitty55
    kalamitty55 Forum Participant Posts: 82
    edited April 2023 #8

    get a price for hiring a replacement for holiday and hand the cost over to insurance,

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
    1000 Comments
    edited April 2023 #9

    There’s thinking outside the box right there, don’t let your enjoyment be curtailed. Good post k5👍🏻👏🏻👏🏻

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
    1000 Comments
    edited April 2023 #10

    I feel for you having recently suffered - the motor mover failed when I was stuck on a family members drive and I shouldn't have tried to get out without help!  It took 6 months to get the van back but luckily I had been able to seal the damage so no further damage was done.   I thought that was long enough but your story is terrible - someone should have taken it to keep it protected somewhere.  I hope you get a good resolution.  Mine was club insurance and apart from the time could have been better it was an easy ride really.