Snow - Loss of deposit
Comments
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It is about time the Club had a better weekend presence at HQ to be honest. Either that or empower duty staff to make decisions. It’s often difficult to contact Sites direct, and the wait for central bookings line can be time consuming.
We used to go to Castleton every December back in the 1990’s, often arriving and departing in snow. Those surrounding hills you needed a good tow vehicle and some snow driving skills. We never missed a booking, love being out in snow.
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A masterful understatement Brue. I was thinking of using them as an example in a masterclass of how not to write terms and conditions. The problem is there is such a lack of clarity and so many inconsistencies that it would take too long to unravel and too much time would be wasted.
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I think the Club will hark back to the visitor taking out holiday insurance tbh. It’s already mentioned in the T&Cs, and has been mentioned time and again in TP responses. Certainly for a long stay on a Club Site.
Have to say this is where all those clamouring around introducing deposits didn’t think things out carefully enough. A cancellation period too long to gauge weather with any accuracy, unclear T&Cs around what constitutes a deposit refund inside 21 days, and no history of requiring insurance for UK trips for Club Sites is certainly going to keep HQ busy I think. Either that, or folks simply won’t risk booking ahead.
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This was my point...but I'm actually talking about the collection of the balance, not the deposit which will be paid at time of booking.
so, you paid a deposit by credit card and then choose to pay the balance on arrival. However, if you don't 'arrive' you won't pay, by any means.
would the club then be entitled to claim that balance?
If it's within 21 days, is there actually any difference (bill wise) between ringing the club to say you won't be there or not bothering?
similarly, if you choose the latter (or if it's a weekend you won't be able to get hold of the contact centre and the site may be inundated with 'can't make it' calls) what's the 'naughty step' process for either case?
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As I posted some days ago there are members (a couple yesterday who booked for here(FM months ago) did not know that the latest debacle of a booking system was introduced and have no idea that as we spoke about any medical appointments they may get at short notice could well mean a loss of deposit at least ,
As they said when I mentioned insurance they were quite shocked as they said that it gets really expensive as we get over 75yrs
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In fairness, it does appear that the removed posts, including my own, were all referencing school closures and therefore, though not particularly controversial in themselves, irrelevant to the topic of deposits for club bookings.
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Answer seems to me to be Yes.
Just like paying for a play, a concert or a pantomime and not being able to go because of snow.
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We probably won’t find out the Club’s policy on late refunds until more cancellations after 21 days are made. At the moment, lots of the cancellations are likely to have been made pre new booking system, so no deposits paid out. It needs some feedback, positive and negative to inform the Membership more.
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I think it means an event that is beyond CAMC's control JVB so the million dollar question still remains. This could be pointed out in the T&Cs if they were worded in a reasonably understandable manner, their "event" you would not lose your money, your "event" you probably would?
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I wonder if, like some hotel bookings abroad, a small added tariff to cover cancellations could be offered. The hotel I’m currently staying at offered a no cancellation, cancel within 48 hrs and a cancellation any time up to the arrival time agreement. Yes, more expensive but an insurance non the less. We winged it and took the lowest charge and chance. It worked this time and the money saved on the excess was equivalent to one meal out for two at a decent restaurant. Was it worth? It was rhis time!
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Surely in the absence of travel warnings it comes down to common sense and how willing you are to take risks if you travel or not. Personally I would not travel in the weather we have had in the past few days I put my wellbeing before any loss of a deposit. In the past I have missed concert and theatre dates because of bad weather and have not considered refunds as it was my choice not to travel.
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I would do the same. It’s not worth the risk. In most cases the deposit is not going to be much more than £25 in any case. If it was a longer stay with larger deposit, I would ask to delay my arrival, so would only loose a proportion as I read the T&C’s. We have certainly left a day early to avoid forecast bad weather, which resulted in a similar loss. To me it’s worth it for the peace of mind.
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"It is about time the Club had a better weekend presence at HQ to be honest. Either that or empower duty staff to make decisions. It’s often difficult to contact Sites direct, and the wait for central bookings line can be time consuming."
agreed, you can't have part time 'excellent customer service'...for a 24/7 business, it's customers are customers each and every day of the week..
it's almost prehistoric to have a 'contact centre' that can only be contacted within what used to be known as 'normal office hours'.
I thought Friday-Sunday was the clubs busiest time?
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I thought Friday-Sunday was the clubs busiest time?
And the clamor for deposits was supposedly to prevent the 'block booking' of the said periods & to free up the weekends......
Totally agree with your post & given industries have found work arounds (work from home) it wouldn't even be a requirement to travel to HQ....
But then they've not exactly got the latest tech bit right!!
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It depends if because of the weather in the area you live/lived is if you are used to driving in "unsafe" conditions
I was informed by a break down organisation supervisor when wwe were talking about bad weather road conditions that many drivers of 4x4vehicles do not understand that Chelsea Tractors are normally on ordinary road tyres ,which means the accidents are still mostly down to lack of experience in a 4x4 just that they are more spectacular
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Personally I don’t think the CC can be expected to take into account everyone’s assessment of unacceptable risk in their particular vehicle. However, it is not rocket science for them to check relevant parts of the country to see if there is an advisory against travelling. In all but those cases, I would think you are likely to loose your deposit if you decided not to travel.
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In my experience and I have done many winter trips both in a motorhome and caravan and I use to drive 50 miles into work for a number of years, the roads are never as bad as reported, certainly on the main roads which are usually well gritted. There has to be exceptional heavy snowfall and the traffic to go with it for there to be problems. If you can avoid the very minor roads and travelling when it is actually snowing then so much the better.
I have never had any difficulties getting to a site.
peedee
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The problem with this is that we may travel though several parts of the country to our destination. We for example have crossed the country in winter and experienced a wide variety of weather conditions as we travel. The club would need to check your route not just the destination. For example, we have travelled across to Scotch Corner in perfect conditions and then hit the A66 in awful blizzards, then at Penrith beautiful clear conditions right across the Lakes again. It’s not always the destination which has that advisory nor do we always set off from home.
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