Snow - Loss of deposit
Afternoon, i am trying to find out the policy now with the new booking system, if we book a site during december and pay the deposit what happens if it snows and we are unable to travel does that mean we would loose our deposit? as it would be less than 21 days.
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This is the nearest I can find to your question in FAQs. I suggest you ask the club direct for a definitive answer. One would hope they take a stance which does not encourage people to drive in unsafe conditions.
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Given the system is so new and this is the first winter since new rules came into place it's only the Club that can answer your question. One would hope the Club would look at such things sympathetically as they also have a duty of care towards its members. Unless there is an almost national closedown due to weather it's difficult for them to know how bad conditions are in your area. It could also be complicated by other members turning up at the site you booked. As I mentioned elsewhere I cancelled our trip to Chatsworth which we were due to set off to today. Fortunately I was under the old system so did not lose any money and I did it a week ago because I was following the likely weather patterns. Even if I had paid a deposit I still don't think I would have set off today as there were too many uncertainties. Just make your case to the Club. Be interesting if you reported back on the outcome.
David
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I guess the definitive definition of exception circumstances would help, not that it could ever be provided. Often wondered if that advice from The Met. Office, a Government organisation, against travel would constitute exceptional circumstances. Probably the best we can do is have travel insurance.
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If you’re only going to lose a deposit by cancelling because of snow, surely that’s better than travelling in dangerous conditions, whatever the Club policy re refunds. But don’t don’t be a “no show”, otherwise you will be charged the full amount of the booked stay.
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I think we club site users have been just been used to a 'no-loss' booking system so it's bit of a shock but people have been winter touring using sites requiring a deposit for a long time and they seem to manage it. In fact it is still in our favour as it's full payment on the day unlike some other providers?
Personally I now don't do long stays during the winter perhaps a long weekend or days in-between them but if I thought my safety was in any way at risk then I just wouldn't go and forgo the deposit, for longer stays, if I were to do so, then we have cancellation insurance but of course we would still lose the excess.
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It always grated on me when I had a staff of 20+ ringing me up at work, me having travelled in, asking if they should make the journey. It was always the same a few just wanted me to make a decision they themselves should me making. The worlds gone mad what with some unable to take responsibility for their own actions. Just to be clear, there were the very odd occasions when I put the message out not to travel in but these were truly exceptional and dangerous!
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The latest headmistress of our local primary school ,seems to close the school for any excuse she can?she lives I understand about 20miles away
Wheras the previous headmaster who retired was of the "old school" and it was very rare he closed the school he lived up in the hills in a village
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Work and schooling are a bit different nowadays, lots of folks do quite a long commute compared with how close they used to be to work and school. I often used to transport staff home from work on bad days. I was fortunate never to work more than four miles from home, so could walk in on really bad days. That said, mine wasn’t a critical industry anyway.
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Going off topic here but each and every school closure has to be well documented and under specific reasons and approved by the chair of governors.
Nothing to do with the distance the staff live from the school or indeed the children, it's the duty of care to them on site that matters. If the car park and school ground are too dangerous then that is it. Not worth a broken leg or worse.
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It's something that will always devide folk, is it safe for me to drive to ***** only you can decide that.
How confident are you on snow and ice, do you have the correct tyres fitted, do you have a 4x4 and know how to use it.
When I was working folk would drive into work from miles away in terrible conditions, however they felt able to do so.
Others that lived in the nearest village would phone in and say they couldn't make it. The official policy across all offices was that if you were unable to drive in and you lived less than 1.5 mls away then you should attempt to walk.
The office I worked in was about 1.5 mls from the nearest village, however in was in the countryside, no pavements so you would have had to walk on the road. Not a good idea when roads are ice underneath the snow. Our office took the policy its up to the individual, we got 3 snow days a year after that you had to take annual leave.
I would hope nowadays that most workers have proved working from home is an option this policy has changed.
I wouldn't set out from home if the weather was bad and forecast to remain so for a few days.
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At this time of year I would only book and pay a deposit to tow a caravan to a campsite when I had an accurate weather forecast - that is no more than two or three days in advance.
But a snug cottage with a good stock of dry logs and a pub nearby is a different story.
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+ 1.
Apart from the beast from the east where in my experience staff really had difficulty getting in, it's usually ground conditions and a risk assessment on them that affect closures.
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I have not got a lot of sympathy for someone who just does not turn up and makes no effort to inform the site, wether a deposit has been paid or not. They totally deserve to be charged the full amount. Personally I would make paying the day / morning before compulsory. Hopefully they will answer any trust pilot complaints and explain that if you are ignorant enough to just not turn up it is going to cost you.
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I suspect there will be arguments because the club office isn't always open and sites aren't either for out of hours cancellations. There is a last minute grey area. I presume most cancellations will need to be made via the web site and I agree that everyone should pay at the same time whether they lose their payments or not.
However in some emergency situations no-one deserves harsh reactions.
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work & school is the same thing for some
I set of in snow the other morning at O'Crack sparrow f4rt in my Smart to go to work 25 miles away ....not sure why I didn't use my ML ... but I wouldn't have towed the caravan in it
Moderator Comment: Part post removed.
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If you've chosen 'pay on arrival' and have only previously paid a deposit, but then bad weather causes you to rethink plans the day before arrival, how will the club take the balance?
is it compulsory to align a credit card to bookings. How do cash only customers manage?
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At site level if the site office is not open there is an answer phone (although a very long message)
Our answer phone at home when we pick up messages tells us the day and time message was left ,so a cancellation out of hours is best done via the site a member was booked at
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Agreed, I think I'd rather have the club chasing me for the balance (or not) than me chasing the club for a potential 'conditions based' refund.
'the pound in your pocket'....etc
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Snow-loss of deposit? I can’t see how you could lose your deposit tbh🤷🏻♂️, the weather folk say don’t travel, the emergency services say don’t travel, why would you travel?🤔. If you get snarled up in some of the nightmares I saw on the news yesterday I can’t imagine CAMC expecting you to take those risks. It’s madness.
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It would only be harsh, if when the club were contacted after the event they didn’t refund the money. There will undoubtedly be true emergency situations where the no show was unable, for whatever reason, to make contact. However, the clubs policy has to cover for the majority of situations and in most case that will be because they couldn’t be bothered.
I was in the doctors the other day and the number of monthly no shows is staggering. Of those of course a few will be legitimate. However, they flag it up because the majority are not and are depriving others of appointments and costing the NHS money.
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It will be interesting when? the staff who will deal with such situations are actually faced with them or as suggested by those at EGH to contact your holiday insurance
which may or may not be introduced by this club and if it is it is hopefully at a price the demografics of this club could afford
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