New Booking System
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There is always a need for further comments. You can’t make further comments then tell others-‘no need for further comments’ it actually invites further comments👍🏻
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At what point would it be reasonable to expect a formal acknowledgment of the concerns that people are experiencing when trying to navigate the new website? With all due respect to Rowena, I suspect she is not a particularly senior member of the hierarchy. If she is monitoring the discussion and transmitting the feedback upwards, who might we expect to come forward and own these problems? Or are we simply being left to sort them out ourselves with creative work-arounds?
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Any update on this ?
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I did say so in >this thread< of 12/01/2018. Some may find it an interesting read of a bit of history.
peedee
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I doubt we can expect anything, tbh. CAMC's way is to pretend everything in the garden is rosy.
They ignored members by not telling us the website would be down for a couple of days, they didn't explain why the implementation date was delayed, they tell us nothing meaningful now. Why would they suddenly improve their lines of communication?
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Experience shows that we are likely to end up sorting out most problems for ourselves. Yes major failings will eventually get sorted, but more minor niggles will just get left and we will have to work around.
If I look at my Telegraph App there is a report a problem function. Click on it and it brings up a form with all the details of my device and operating system and a box to describe the issue. This is the same for several other Apps but I can’t find anything on the CAMC one. If they were really bothered about sorting things they would have an easy “report a problem” function on both website and App versions. The fact they haven’t says it all really.
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You can make statistics justify anything you want to change things. I would be more convinced if there were later take up of pitch figures alongside to be honest. That’s 99% of our Club Site stays, and I know there are others like us.🤷♀️
But, it’s a done deal now. Club and Members have to live with it.
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Wedgy, I agree with Steve.
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Just in case you missed it Steve. Someone posted >thisLink< for the web site way back,. I bookmarked it.
peedee
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If they had done that it would have just moved the problem back by 18 days? OK you could argue that it would allow more time for the cancelled pitches to have been resold but it would not solve the problem. What the deposit system does is make people think very carefully about whether they will genuinely take up the pitch and want to invest in the deposit many months in advance. OK there will still be cancellations but hopefully many less than under the old system.
I appreciate that this thread has been used as a vehicle to reignite the debate over deposits but we all have to accept this is the new system and other than minor tweaks it is not going to change. I think it would be more productive to now concentrate on the useability of the system rather than trying to rewrite history?
David
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The vocal minority would lap up figures that show what might be in there interest
When on sites as often as we have been in the past ,the majority of staff have said , the empty pitches some have noticed on sites may well not be because of late cancellation or non arrivals which they said was very rare
Pitches may well have been rested because of being damaged and brought back into use on the Friday to give more choice for the weekend or even a power fault that had been repaired
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Why the need for "tweeks?" It should have been properly tested before introducing it
As site staff that I have spoken to say "we are not in a pay grade that notice is taken of by those who think they know better"
As posted by another it just reinforces the two tier club that is now operating
And how would a 21day cancellation period just move the problem? As the vocal few kept saying "they leave it to just before the 72 hours to see what the weather is going to be like
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NEW SNAGGING LIST THREAD JUST STARTED
Moderator Comment - Link added to above thread
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I still don't see it as a positive move. For example, I arrive on site and the only hardstanding left is in the shade, under a tree, next to the playground and bins. There are plenty of grass pitches available, but the warden says I can't have one due to the agro changing my booking.
Giving us more choice when we book has actually given us less choice when we arrive.
I think the problem is that its a half way house. The only logical thing to do is to have a system where you book the actual pitch, rather than a generic one. You could then see at the time of booking what is available
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All the feedback the Club got on this subject pointed to people wanting to be able to book a hardstanding so I don't see any going back on that. Under the old system and having a motorhome I avoided sites where there was a risk of not being on a hardstanding.
There is really no logic in booking a specific pitch because it is unlikely that you could dovetail all the booking to exactly match the availability. That would leave lots of odd days which probably wouldn't match the requirements of others wanting to book despite there being overall availability, assuming they wouldn't be prepared to move pitches half way through their stay?
David
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We're only talking about two types of pitch here, and there really should be some flexibility built in to allow people to swap pitch types when they arrive.
Example. We arrived at Exbridge last year, and the only hardstandings available were next to the road. There were loads of grass pitches available, so we took one.
It then rained hard for the whole week. People were pulling off the pitches when leaving, and churning them up. They were very badly water logged. Had we arrived on that day, I would have taken the hardstanding along the road with no problem
As an aside, what happens now when a warden needs to close grass pitches due to adverse weather? Will members who have booked them now have their bookings cancelled at the last minute?
The old system may not have guaranteed the type of pitch you prefer, but it seemed to work without any problems.
But,we'll see. Our main issue now is calling all the sites we booked prior to the system changing as wardens now have had to make an assumption as to the pitch type allocated to you. Thankfully, we haven't had a problem so far, but talking to the warden where we are now, it has to other members. He was tearing his hair out as people allocated hard wanted grass, and vice versa
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If the new booking system is not the one the club designed why was it implemented. Surely the the Club tested the system and signed it off before agreeing to it going live. The old system was much easier to use and locate sites and available pitches but the new system is so complicated and clunky there needs to be a user guide to show customers how to use it.
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You have misunderstood what I was referring to. It had nothing at all to do with you, wedgy, and sorry if you think that I was referring to your good self. I was indicating that even with all the suggestions and errors noted in those specific posts the Club's HO did not do anything in any way to sort out the problems.
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