New Booking System
Comments
-
Instruction video - a bit late putting that on the site, a comms message should have gone out before launch suggesting that members watch it before making a booking ; could have saved a lot of angst.
It's a bit small on my phone but I get the gist. However it's clear that it was done by someone familiar with the system and doesn't mirror my experience. I put the dates in, selected my site and was left hanging. Eventually after a lot of clicking about found out it was FULL but no flag warned me of that. How lovely was the old calendar box where you could see what was available and then pick your dates.
From the copious clicking and entering of data you have just confirmed how not user friendly it is and certainly not intuitive.
I'm quite au fait with IT having not long being retired from that field so it's not users at fault here in my opinion but I do want to know what are C&MC doing about the digitally excluded or those who simply can't get to grips with IT changes?
5 -
They are your words, not mine
0 -
Yes you are right ✅️
I can't stop the urge to speak my mind when I read some of the ridiculous posts on here. I just sincerely hope the club gets its act together and rectifies the irregularities on the new system. I have just attempted to find some kind of late availability search but to no avail.
1 -
This very idea has been discussed many times over the last 2/3 years. Clearly the club felt that would not be sufficient disincentive? The problem the Club seemed to be addressing was the problems people were experiencing in trying to book because under the old system many were clearly booking "just in case". Moving it from 72 hours to 21 days would only help those wishing to book fairly late on. I suspect the Club felt that asking for a deposit was likely to discourage those that book speculatively? The jury is still out on whether that will prove successful?
Now how they have gone about it with the systems employed has yet to be proved a success?
David
1 -
Please Wedgy…….don’t feed him, he plays at playground level mainly. Best ignored.
Have you heard anything back about your double deposits yet?
1 -
Who's a clever dickie then!!
3 -
I’d like to ask why 60% of the screen is taken up by the map search , why can’t you close this if you don’t want to use that method. Also preferred the previous position where you could look at a site see vacant dates and book if they suited. Keep putting dates in and being shown not available is frustrating, can the previous method not be used in this system
2 -
But what does one do if ones search engine is not Google, ET?
0 -
Think I've cracked it....on the green entry screen do the following:
-radio button for search by campsite
-put in the site you want
- don't put any dates in and click search
-on the left hand bar click book now
- put in your adults and car & van details
-scroll down for the calendar
it's not very bright but you can click on the right arrow to move through the months and if there's a price that means available (sometimes has low in the box) if there's no price it means full. The old colour coding has gone, perhaps they might bring this back??
When you settle on the available dates scroll back up and enter the dates in the boxes, then continue to get to the deposit screen. Fingers crossed this works for you - I'm on a PC atm.
0 -
Have to agree with other worried member comments on the new Booking System. In addition I wonder if the 'system planners' have considered that taking a deposit and then later 'automatically' taking the balance from your bank card, involves doubling the number of previous transactions going through the Club computer system? I'm no techie, but like everything else, we all pay, one way or another, for using the internet, so I guess the Club will be substantially increasing/doubling its computer system transaction costs by doing this?
Also when I opted for a deposit and removed the tick in the box to say I DIDN'T agree to the balance being taken automatically the day before taking up the pitch, out of my bank account , I noticed when I then pressed 'Proceed' (to go into actual card payment) that tick seemed to re-appear as the page changed. Hence my wish not to have money taken from me 'automatically' may not be a real choice at all. After a dreadful experience with an energy provider in similar situation, makes me very wary of agreeing to anyone automatically taking my money without my agreement at the time. I'm not even sure that practice is even legal.
My other concerns include what if a member has no or poor internet access/signal? I can't help wondering if staff redundancies are part of these changes? When I've previously had internet signal problems it was easy to find the telephone number for booking with what used to be called 'a human being'. Is there now such a system still in place? If so, the telephone number is seemingly well and truly buried on the 'new' website. Fewer staff required in future to deal with telephone bookings? If they still have telephone booking? As clear as mud.
I've seen in my time, many 'new broom' managers coming in to 'modernise' organisations. The majority have created less customer-friendly systems. I for one am getting an uncomfortable feeling about the possibility this is happening in the Club. I have a small caravan and love touring round and wondering if the Club is becoming just another holiday park system, rather than a membership organisation with a distinctly different approach. Indeed in marketing parlance, these and other changes to me rather than enhancing membership satisfaction may be degrading the Club's Unique Selling Proposition (USP). Are we on the road to being just another Hoseasons chain?
12 -
Still Can't Access My Bookings on my desktop using windows 11
Can view My Bookings on my iPhone after several attempts at entering my log in details.
Can't view my card on my phone. I'm advised that I must join the club to view my card.
The "tick box" to remember my details doesn't understand what remember my details actually means.
Tried to amend a booking I made which apparently is possible to do but doesn't in fact work as I tried to select a pitch near the toilet block as my wife has mobility issues. I can press the amend stay button select the section for requesting near the toilet block but there is no method to save my changes. If you press continue after making the change it takes you back to the payment page and the only way to exit that is to exit without saving the actual changes made. That was my mistake as I didn't notice that I can now select it at the time of booking.
0 -
Not sure what you mean by "two separate systems, which are totally independent to one another" as the old systen already had a cancellation time in place, it would only need tweaking to extend it. The deposit would be the only addition which is a change to the script.
If both a cancellation time and a deposit system can work side by side on the new website it would certainly have been possible for it to work on the old website.3 -
Probably different depending on device, as many things seem to be. On my iPad its about half, but can be expanded to full screen by touching the little arrow. On an iPad size screen it seems to work well enough.
Once you have selected a site and picked a pitch type, you can scroll through the calendar without the need to put dates in. A price shows available, no price not available. Admittedly it could be clearer with the use of some colour or the words full.
1 -
Yes you can extend the map to full screen, but can you extend the left hand side of the page, and get rid of the map?🤔 I think that is what A&J might prefer🤷♀️
0 -
I think what many are missing are links to reviews for all types of sites. There are pdf links to site plans etc but nothing else. Are they in the pipeline, we've no information about this "experience" which we've been told isn't complete.
1 -
Brue, it’s easy to get site reviews. Use Google.
For Club site Google CAMC plus name of site -for example CAMC Chatsworth.
For CLs Google CAMC Plus name of nearest town - for example CAMC Liskeard1 -
Regarding payments. I think you'll find that the agreements regarding money form part of your booking contract, this is why you tick the terms and conditions box in order to proceed. Either way, automatic deduction or not you have agreed to pay. You do at least have the 21 days to cancel and have your deposit refunded.
I agree with your sentiments about changes to the club and personally I'm opting for other providers more than I used to previously. I'm in the silent majority who vote with their feet although probably not quite the majority at present.
3 -
You don’t seem to be able to shrink the map . Personally I would like a slider, so I could have it whatever size I want. However, my main point was the size on different platforms A&J mentioned 60 % which would be a bit annoying. Clearly on the iPad it is barely half. Presumably the variation is down to inadequate testing on different systems.
On the App it is just silly, as you can only use it in portrait not landscape. The default is a thin slit of a map, which is no use at all, or a full screen. Please can we have the App in Landscape. The C&CC works in both.
0 -
Hmmm this is awful now. I just wanted to see what is available so I can plan a tour myself working on where has availability but you want a start date and an end date. The overseas and crossing could be kept separate as they used to be.
I don’t mind paying. Deposit but this is just awful. Like others we have only once mended a booking at short notice during the fuel problems last year when we didn’t want to risk going further North.
Just go back to old system till you get it sorted. Seems a shame to make problems for the majority just to be able to choose a pitch type. Perhaps find a better way.
we loved the old late availability system and did most of our bookings this way often at short notice when others had cancelled. Worked for us.
3 -
You don’t need to put dates in. Just select your site and press search. When it comes up hit book now. Select your pitch type and you can scroll through the calendar to see availability.
Unfortunately there no longer seems to be a mechanism for viewing availability at a group of sites simultaneously, as you could with the old system.
0 -
Thank you for your help.
I don’t actually know which site I want to visit and it was good to be able to see where had availability and plan it that way.0 -
I’ve just noticed there does seem to be a link, but it is empty. If you touch on the stars below the price a dialogue box opens on the right saying there are currently no reviews. The same is true in the European booking system (and I know there are reviews for some I looked at) and they have had a lot longer to get it sorted.
0 -
I’ve just noticed there does seem to be a link, but it is empty. If you touch on the stars below the price a dialogue box opens on the right saying there are currently no reviews.
Hmmm, thanks, that looks like that may be coming down the line Steve but what about directions?
peedee
0 -
Yes the star grading bit is empty although it doesn't mean a lot even when working, the reviews give the reason behind the grading. Unless you know exactly which site you want all these extra diversions must be dragging on the allocated 20min booking time as people trawl through the pages.
0
