New Booking System
Comments
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Just used the new system to book a site for May next year.
Not liking change is human nature and im no exception unless I can see a benefit.
Hopefully this benefit will be more pitch availability but doubt it as members will still use the 72hr rule to get full refunds leaving the other members on 'standby' for late availibiity (remember booking hols on teletext or staring into travel agents windows waiting for the last minute get away) We plan most of our trips 6-12 months ahead.
What if you had to cancel under 72hrs for extenuating personal circumstances, i looked through the booking tc's couldent see anything on this subject.. mind you i was watching the clock ticking as the various screens flicked around so may have missed it. Page layout seems random indicating the process flow needs to be smooth out.
Now we have a deposit system it would be good to see data on members who repeatedly cancel prior to 72hrs, how this compares to the previous booking system and how they are dealt with - cancelled membership
Why is there an option to take payment the day before the day of arrival, i doubt this will be selected by the majority of members and is a pointless step in process. The CCC take the balance on morning of arrival.
Was the new system trialed before launch, we used to call this the 'sand pit' for developing new processes, these sessions would include all stake holders including the end user - if a process is going to break, the end user will find the weak point - no body likes change!
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Yes it will prove useful to those yet to try. I also don’t remember seeing it yesterday. I suspect it’s a reaction to the negative comments on all fronts. Shame they couldn’t have released it a week before going live.
One thing I noticed, it says you have to put the details in for all party members. I did because I didn’t want to risk causing an error, but others have said it’s not necessary. Perhaps I will experiment with my next booking.
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Thats is what I was told
The major problem with the latest system is for many of us who are not up with the latest computer and systems,even with what some have found "workrounds?"
Why should that be the case when the system that normally worked well and gave information quite effectively was replaced
I was told again yesterday that the latest. booking system has j just been "bolted" on to the promoted overseas system which is not appropriate for UK bookings
Which will never work as most members had expected
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I have never felt the need to complain before always found booking a pitch a doddle and if somewhere was fully booked tried a different date or went elsewhere . Just made my first booking on new system and do not like the way it is formatted as with many things why make life more complicated.
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I really cannot see what the problem is besides it is different,requires a bit more information and requires deposits
Seems to me it is more a user problem ,then a system problem0 -
I did want something done about members who booked numerous dates, knowing that they would be unlikely to fulfil most of their bookings, which personally, I thought very selfish. I did NOT, however, want the booking site to be changed as it was easy to see what sites had availability and was easy to then go on to make a booking. Surely they could have come up with some sort of sanctions to deter speculative bookings, instead of completely changing the way we have to book and make it so unecessarily long winded.
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As someone who worked as a receptionist in a very busy solicitor's office, which dealt mainly with conveyancing, I am in total agreeement with you. It is always the people who are the face of the company who bear the brunt of the complaints, when very often it is the hierachy who have caused the complaints!
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If it’s a user problem, it’s one of the clubs own making.
Let’s release a totally new booking system with lots of flaws and no clear instructions on how to operate it. Plus why don’t we release all the back months at once, just to make sure we totally overload the system.Well that was their cunning plan and it was about as successful as most of Baldricks.
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In fact it’s complete Baldricks🤷🏻♂️🙁
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Either way, it was asking for trouble to release those months all at the same time. Goodness knows, the club had years of experience of frenzy day to fall back on to show them what would happen. It was madness to do that🤯
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We forget when we post on here that there are thousands of members and undoubtedly many will have tried out the new booking system on the first couple of days and many wanted to book their pitches for next year too. It was bound to clog up but the actual "experience" has not been brilliant.
When I get my money back for the wrongly charged double deposit I might feel more amenable to updates and progress.
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Probably a bit of both I suspect. Many like myself probably wanted to secure the second part of half term. Plus of course we don’t know what access limits they set for the initial launch. Looking at the total number of requests on the queuing system, it didn’t look that huge, so they may have been fairly low and that of course would contribute to the excessive queue time, 2 hours in my case.
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I suspect the dog question got a response because there was a phone number attached to it, which was presumably ringing somewhere. Don’t know who it went to, but if it was answered this would clearly cause annoyance, hence do something about it. What I don’t get, given it is apparently a mistake, is how they came to assign a phone number to it in the first place, bearing in mind it was a different number to the overseas one. One of life’s little mysteries!
As for the Apps, I guess those don’t directly effect anyone at HQ!What also irritates me is this “finding out” about things from elsewhere than the Club itself. They are keen enough to do “you asked, we did” on other things, why not a front page list of issues they have resolved e.g you said why do we need to phone about dogs, we said we are removing that requirement. We might then think they were actually listening and responding. And MEMBERS would know regardless of whether they used social media or not.
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All these workarounds that people are finding are very useful, thank you. BUT they shouldnt be necessary. It’s an indication of a site design that didn’t consider members requirements.
But as someone who uses more CLs than club sites I am extremely frustrated at the LOSS of detailed search facility. It was easy before to use the map, identify a possible CL, see the summary and the go with one click to the full CL page with full facility info, reviews and prices. That link to the full page has disappeared. Yes there are workarounds, but they are cumbersome and time consuming. They are only really useful if you know which sites you want. Searching by county and then town has always been problematic because it was not always easy to know which town any particular sites was attached to.So the site has LESS functionality than before. Nothing to do with me as user, simply a web site failing.
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The previous CL search was poor, it didn't retain the search criteria and was also cumbersome. Just tried the "new experience" (what a dreadful phrase) and tried using the filters. This took me all over the place. In the end I entered the word "Devon"...Devon Canada or Devon England?! I chose the latter.
Up came a list of main sites in Cornwall, Somerset and Devon but no CLs.In the meantime I will continue to search via the main website and probably via other more usable Web sites. CLs are listed in many other places thankfully.
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I agre with thse comments. The new search for a CL programme is atrocious. Tried searching for a CL near Ashbourne, Derbyshire to get the telephone number for a CL I have used a number of times. Chose the CL option NOT the as I do not use club sites. No CL's found, that's complete rubbish as there at least 6 Cl's with Ashbounre in the address. What a disaster the new system, its totally biased towards club sites. The old system was great, type in a county and a town along with filters and you got an instant result. Theres an old saying " if it aint broken don't fix it" It seems from other comments that I am not alone in my distaste for the changes. I await with interest your reply.
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It's taken me an hour to make a new booking, the New App to load, then attempt to use , couldn't find my membership finally manage to complete the cumbersome irrelevant questions and then the payment wouldn't go through!
Resorted to the computer to complete everything again . FRUSTRATION.
Qu. Is the deposit refunded if you have to make a cancellation?
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I took 20 seconds on an I pad to get CLs at Ashbourne. There are several. Which one do you want and I will give you the phone number
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I got to 30 seconds……..then got the internal error page!
From now on, I shall be referring to the Club Directors as “Internal Errors”. Something to do with this pain in the **** website!
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Huge missed opportunity here. DG Internal Error is going to be at Northern Counties meeting only a few miles from where I live today. Luckily for him, it’s my sisters birthday, and I have a prior engagement. 😎
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You were very lucky to find sites near Ashbourne in 30 seconds. Maybe the server was working better for you than me. Thank you for your offer of the phone number but I found the number in the 2022 handbook, an old style manual search. It seems clear to me that your succesfull search is not a very common experience with other members. My comments regarding the changes to searching for a CL or making a booking at a club site are very common on the "modified" system. It's clear to me that the negative comments far exceed the very small number of positive feedbacks on the search/booking system.
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EuroT got there in 20 seconds Dinkysteve, after my 30 second attempt, I never got to see the CLs🤣
Sadly, I seem to have mistaken our current Handbook for an old one, and have recycled it. So it’s either this abysmal website or go somewhere else to search for me.
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