What have they done?
Comments
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Not sure if the two sites you mentioned were included in the midweek discount offer but since the new booking scheme came into being, the offer has been scrapped.
This could possibly be the reason for the price discrepancies.
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Regardless how I try to do it, I still get put into a queue for UK & Overseas bookings.....
Have just re - installed app on my phone & get the same message.....
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I did a trial booking. On the page before payment it said ring to add a pet, one number for uk sites another for European sites.
is this new? We don’t have any pets, so just curious.
I also notice a £1 differential between grass and hard standing.
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Still don't work for me....... when I get the message it's your turn (yippee), enter site, do as above & I still get taken to the page 'where would you like to book'
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If you hit the green 'my profile' on the top line it will take you to your details, part of which are 'your bookings'...
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David
I really admire your loyalty and optimism about the future of the new system but surely you can see the amount of anger on here relating to the way the new booking system has been launched without any prior notification to members relating to its operational requirements and the need to remove and update the app. I for one have grave concern relating to the security of the deposit system which we were told we the members had asked for ?? Only time will tell but the opening total confusion doesn't bode well.
Pete
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Ok, no queue now (hardly surprising) got straight in and site is able to perform much more like it should. I could have easily and, unbelievably, quickly made a booking....
im using the new app which, unfortunately, only works in portrait mode which means the googlemap area takes up much of the screen, overlapping with the booking panel...each can be scrolled out of the way but a landscape option would be useful.
same enquiry now on webpage opens in landscape (or portrait) on this iPad and seems much more user friendly....
also tried app on iphone, as less room on screen, landscape only, shows either map or list of sites.
amazingly, they all seem to work!
someone's either been working hard to resolve the issues, unless it really was just pressure of users, in which case there was no real stress testing.I know what it's like to be on the wrong end of baying customers but the work done in the past 2/3 days should have been done weeks ago...
CAMC might just have ridden the storm (Liz Truss?) and may have come out the other side...I hope so for all those needing the system now...lots of frustrated bookers about...
I'll be interested to see how it performs in the morning with more folk about...
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Very frustrating day trying to book sites. Took hours for what would in the past would have taken 5 mins. Given systems both App & website are not working I do not understand why there is no communication from the club explaining situation, advising us what to do and what their plan is to fix it. Think they would be better reverting to old system while they fix and adequately test new system before roll out. As well as not working effectively I was over charged today and then bombarded with multiple duplicate emails - what a mess of a system.
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I can’t believe that someone actually passed this system off. Waited so long, when I did finally get through it was slow. I don’t know if I got booking no confirmation.
The old website worked so well and you could see everything. Or is that just me.
To think they paid good money for a website that looks total shambles. So it’s Caravan Club from now on.0 -
CAMC might just have ridden the storm (Liz Truss?) and may have come out the other side...I hope so for all those needing the system now...lots of frustrated bookers about...
What precisely has the club booking system got to do with politics?
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Although I still can't get to my bookings (made on the old system) I'm trying to get directions to the site I have booked and they are not there. Where have the directions gone? The club has always said don't follow satnav use the directions from the club!
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I've had the same experience as you; tried to go into My Bookings via My Profile on the website (after having to queue of course), but it doesn't show bookings, it takes you straight to make a new booking, which I don't want! All I want to do is check the 2 bookings I've made (on the old system) but that just isn't possible, it keeps taking me to the booking page, how utterly frustrating.
And as for making a new booking - no way will I be paying any money into this shambles of a system. I've said before that i have real concerns about any payments made into this system and from reading the experiences of some posters it doesn't instill any confidence. Somebody posted that 2 lots of money was debited for the same bookings.
Until the system is running how it should I won't trust it with any of my financial details.
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Tend to agree. Although I had amended and made bookings which were a bit fraught, first thing this morning when it was quiet I had a better look around. Agree re the App, a landscape facility would be better, particularly on a pad. Either that or the facility to slide the size of the map, on my iPad it was all or nothing.
I would also like the facility, as before, to just go to a month and see availability. You can do it by putting specific dates in, but even then it is far from clear as the full dates are just blank of price and not coloured orange as before. Plus please can we have site names on my bookings without having to click on individual booking references / dates.
Clearly they need to sort out the overcharging issue and lack of confirmation emails, as well as the access issue. Even first thing there was a short queue. It seems every time the club release anything members are the beta testing, which just isn’t professional. Combine that with the total lack of communication and you have the ingredients for the perfect storm that has occurred and lots of dissatisfied customers.
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Tried to amend again this morning but still being quoted £243.00, yet if I try and make a new booking for the 6 nights price is correct at £165.00, Surely it can’t just be me ?
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Nothing, it was a joke, a play on Liz's words....which was perhaps why you didn't spot it😉
the new PM felt we would all 'ride out the storm....' in her maiden speech.....
What a dull place CT is.....never mind, back to moaning, I guess...I'll endeavour to try and remain as sombre as possible.
have a lovely day.
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Thanks PeeDee....my above post should have said the iPhone app only works in portrait...not landscape...just like the same app on the iPad.
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Due to the system taking two payments out instead of one for my booking I have had another look at the site. I finally retrieved "my bookings" but am loathe to cancel the one which has caused the banking problem. I have notified my bank and I'm awaiting a reply from CAMC.
I have been reading some comments on here that are quite frankly irrelevant and time wasting. People's actual experiences are relevant and I hope those of us who haven't had a good experience will receive answers.
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The title is-‘what have they done’ GTrimmer said it all & others are relating their experiences your denigration of their personal experience is unwarranted. Just because you have lost money does not make other folks experience ‘irrelevant’. That is unfair.
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Well what a shambles.
Queue not bad this morning, only a few minutes BUT...
Booking a full service pitch, 5 nights, at New Forest for next week.
1st attempt, system accepted the 5 nights, but then bombed out when I tried to progress.
2nd attempt, none available.
3rd attempt, 5 nights available at "dates" page, 5 nights green on calendar. Progressed eventually to "place booking" and through to "basket". Basket doesn't show what you have booked, only the price; which didn't seem right as too low for the 5 nights. Clicked "edit" to take me back to view the booking. It had only booked 4 nights. Cancelled and tried again. No nights available.
Tried phoning. Sorry, unable to take your call as too busy - I wonder why?
Gave up and booked elsewhere. Well done C & MC.
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That difference in price suggests the higher one is including a non member supplement for some reason which is £13 / night, a perfect match.
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Well, I managed to successfully make the bookings I want for next summer so I'm happy with that. I waited until the booking hysteria had calmed down and I could access bookings without eternal waiting.
It all functioned properly. We really appreciate the club and the sites are great, we really like serviced pitches as they work best for our caravan set up and the club has the best offerings in this respect.
However, we did have one issue. The first booking I made I tried to book 3 sites at once and with rushing to finish by the 20 minute time limit I made a mistake on the 3rd site in the booking. I managed to go back and cancel that 3rd site within the booking, but rather than the deposit for that site being refunded, it was added to the deposit for the other 2 sites in the booking, so there is now a smaller balance to pay. I then rebooked the 3rd site as a separate booking, which was fine.
However, I now have more than a 25% deposit for those 2 sites in one booking. I totally understand why the club have introduced deposits and am not objecting to paying one, even though it does make plans a bit less flexible, but I can live with that.
What I want to know is, if something outside my control happens and I have to cancel or change plans within that last 21 days before the trip, would I then lose the whole deposit for the multi site booking, including the 25% of the one I cancelled straight after booking? Or would I only lose the 25% of the ones I cancelled late and would the remainder of the deposit be refunded?
If the whole deposit is kept if any part of the booking is cancelled within 21 days of the trip, it totally puts me off doing a multi site booking. This is not clear in the terms and conditions and would be useful to know for future bookings.
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I cancelled a booking last night I checked my emails this morning and starting at midnight untill 03.00 I have 21 emails confirming cancellation with a booking reference from the new system which doesn't relate to the original reference and a pdf which doesn't show the site or dates cancelled but does show a balance of £0. Quite Amazing 😡
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OMG this new site is AWFUL!
Queue not bad this morning so I thought I'd have a go. First choice entered dates and name; then just left hanging...clicked about a bit...nothing. Thought, I'll see what this COMPARE button does...all is revealed.. your site is FULL!!. What happened to the availability calendar? We are flexible and could shift dates slightly to fit, but oh no you just have to guess at what might be available, oh and you get sent back in the queue.
So undeterred, I'd have another go for a different site. After a few false starts back in the queue got all the way through to the end, entered my card details then got 'an unexpected error'!! Back in the queue, checked my bookings - it's not there. Checked on line banking, they HAVE taken the money!! Now hanging on the line to speak to them, guess what, they're busy!!!
Won't be renewing my membership next year, they are shocking in the way they treat their customers.
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