What have they done?
Comments
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Oh dear! I expected there to be a wait due to a high number of members trying to book after the site has been down for June+2023 bookings. It took some time but eventually got through. All I wanted to do was check that my site bookings were still intact, but then the fun started. I had two bookings detailed, no site names given, and for dates in May 22 (!) which I never had, and one in November 2022, again unnamed site and for a booking I have never made! However, the bookings that I have made, and confirmed by email, are not there!! I have no idea what happened to my bookings, but cannot be bothered to investigate further at this time👎
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Only 1 minute wait this morning, went on to make a booking.
Poolesbrook site, got dates OK, price OK, no difference between awning and none awning.
I selected 2 adults, I didn't select the option of a guest as we are both members so didn't have to give any other details.
Proceeded to book, all ok
Selected quick book rather than basket option, didn't happen it put it in the basket anyway.
Backed out of booking as it was just a trial to see how it worked.
Details for Poolsbrooke are wrong, it states 85 pitches (13) hardstanding, from what I remember ALL the pitches are h/s certainly on choosing pitch type there wasn't any grass to choose.
All in all it wasn't to bad but I didn't go through to pay.
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I had a look in at 2am. No queue, but oh what an awful usage experience. Thankful we rarely use Club Sites, but if we do, my preference will be to quickly check (somehow) there are pitches available, then take pot luck and let staff book us in at the Site. But I think it will be a very long time, and an absolute necessity to get a pitch (for an event) before we actually make a booking. I walk away from booking websites like this. More worrying are the errors in payments some folks are experiencing.
How can you take something that was so simple and easy to use, and come out after years of planning, goodness knows how much money thrown at it, and how many staff hours spent trying to fix it, and come up with such a dogs dinner as this? Truly awful booking experience as far as we are concerned.☹️
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Well not as bad as some folks experience but still not that user friendly.
When trying to make a booking, I chose touring, it then wants either location or campsite.
OK location, Yorkshire. No don't like that, says 'type in a location' silly me I thought Yorkshire was a location, I expected a list of sites in Yorkshire to appear. No that wasn't the case.
So basicly you need to know exactly where you want to go by campsite name, however when I chose that I got half a dozen sites Overseas 😲 certainly not user friendly and without the site guide difficult to remember where and what each site is called.
The map is so slow its unusable.
More work required me thinks.
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Agree TG. I put in Yorkshire and it didn’t work for me. You have to know name of site you want, type in first three letters and then it comes up out of a huge list, including all the UK and overseas ones together. I had to queue to look at late availability, and it never came up, just the bookings page. So many errors and redirects, shocking to use.
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Well at least someone is awake at HQ. There’s an apology regarding problems with the new booking system across on Facebook, apparently it’s not what they designed🤣
That ranks as the understatement of the year!
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Like Wedgy I have just cancelled my booking in the hope that my bank account will be refunded the extra payment taken from it (booking payment taken twice.) I have complained via "contact us," the phone line is jammed, live chat has been taken off. I have contacted Rowena via report on another thread as another member mentioned payments taken in error.
If other members like myself need to book in real time and are not just trying it out it is extremely frustrating and annoying. I can see the system has settled down but it's obviously been at the expense of banking errors etc.
We only needed a one night booking but available pitches were limited so I hope we haven't missed out if I try again later on.
I noted at the bank that pending payments can take up to four days to be verified by retailers.
So bookers beware, check everything including your bank accounts!
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I cannot believe what’s been done. After queuing just simply to look at some CLs then finding an awful website that doesn’t even tell you if the site has hard standings or electric hookups…..are you kidding me?????
CAMC please sort this out. You have screwed up big time. At least reinstate the old website until you can undo this mess. This has got to be one of the biggest cock ups in the clubs history. You will lose a lot of money and a lot of sites are going to lose a lot of business!!!
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Does this mean....'it wasn't our fault'...'the IT bods built it wrong'...'the customers are never right'...'there's more EXPERIENCE to come'....
we always used to have a chuckle at this old IT cartoon....old habits, I guess😉
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I have tried and given up as I only wanted to check,my bookings
It seems it is not just based on what is said the "success of the over seas booking system
But a lot of the overseas system has been used including information that is only relevant to that system which is not needed for a UK based booking system!
And not to give the site name when trying to look up your bookings is beyond belief
Als I noticed that according to CLs they are now available for non members?
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Rowena started another thread on here this morning with the same message. We've not been forgotten, it's just not in an existing thread🙄
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A picture says a thousand words YT😁 I fear there’s more experience to come☹️
I really feel for the Site Staff. We had a lovely time last week on a Club Site, far exceeded our expectations as it was a Site we had avoided for a few reasons down the years. It’s very close to us, and is superb for safe cycling, so we said we would go back. But I think we will just drop in rather than book, so much easier. Mid week through Winter months, it won’t be full.
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I've just been reading the facebook comments where some contributors are less than sympathetic towards not only CAMC but those who need to use the system! I forgot to mention I've received no e mail confirmations regarding my booking whilst others seem to have them. I don't know what the "complete experience" is but mine has been lacking....
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Thanks Tinny. Hadn’t spotted it👍
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Last evening, we received confirmation of our one booking 5 times??? along with a link to "my bookings " where you can cancel or amend which of course we need to keep safe as at the moment as that's the only way we can get to see our booking. Let's hope it vastly improves as we are due to renew our membership in February, I also now see I'm not a "valid client" on the phone app what are they doing?
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It’s the bank account experience that is worrying. I think I saw someone had had a very big deposit taken out, twice😬 This sort of thing could put some folks into an over draught situation quite easily and that could have all sorts of repercussions.
Trustpilot status is falling as well.
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Amesford. You need to delete the Club App, and then reload the new version, should work then👍
Why are we having to pass on this information🤷♀️
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You are using the old app, this is no longer valid and a new app (which sort of works) is available at the App Store.
snap!
ps....I think this instruction could be a banner item for CT...loads of folk are trying to use the old app as they don't know there is a new one...I found it by accident. Perhaps Ro could add this to her 'apology' thread?
TDA, could you report this, it might save much hair pulling.👍
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Will do YT👍
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I have to say first experiences of the new system is an absolute disaster but hopefully they will get it fixed and we can all get to grips with the new format.
Every time I try to view my bookings I go into the queue, and it takes me to the bookings page. If I press My Profile, I then re-join the queue. Round and round we go.
The app for me doesn't work properly as, if I try to view my digital card it asks me to join the club.
If I try to view my bookings, I have to login several times (even though I have ticked the box to remember me) before it works then when I press "My Bookings" I then have to join another queue and wait for it to show then join another queue after I press view bookings
Bookings need to be simplified or streamlined. :-
No need for my date of birth or my wife's. They already have my details. If I'm towing a caravan, it doesn't need my car length as they have my car details including registration.
Make the system simple.
Hopefully we can get back to normal soon and make it a more pleasurable experience as it has been in the past.
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It seems almost everything, Sites, late availability, my bookings, etc… are linked into the queuing system, so whilst there are some wanting to book a Site, many others just want to browse, check their details etc….. and the system cannot cope.
Best thing at the moment, unless urgently need to book is walk away from this website or use another to browse🤷♀️
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Have reported👍
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They issued a Tweet about an hour ago sincerely apologising and saying "this is not the complete experience we have designed. Please be assured our IT and Technical teams are working extremely hard to resolve all of the issues as soon as possible".
They can't even sort the speed of this website out never mind anything slightly more difficult.
What about members who don't subscribe to social media. There shoud be a big banner across the home page on the website.
It's interesting that the Community Manager hasn't said anything. Probably too embarrassed.
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Finally managed to view "My Bookings" - but only by using the new App on my phone. Doesn't work on my iMac - all I get is the new bookings page with no option to view forthcoming bookings. That said, the App doesn't say which site has been booked - just the dates - so at least I could confirm that we are booked somewhere in the UK on the dates corresponding to my previous bookings. I suppose it's safe to assume they are for the sites I booked - but, seeing how this new system has gone I might be fooling myself
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