What have they done?
Comments
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ANOTHER example of the club doing things for the club rather than for the members.
Just like the 'You asked for a deposit system" rubbish, they have now introduced this slow, inefficient booking system that makes it harder to book and almost impossible if you are not on a full size PC.
They never did say how many people "Asked" for a deposit based booking system or how many asked for a booking system revision?
Just another good reason to spend more time in the EU where its cheap and simple and setup FOR the customers.
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UNBELIEVABLE!! I spent hours waiting to get on to try and amend a booking then decided just to book an extra couple of days separately. Got to the end and got a message to say I had to ring to say I had a pet!!
What?
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Nobody at the club cares about this. I have been trying to contact them to complain about both apps and now the website and all you get is the same stock answer... your feedback is appreciated. The new site is an abomination - why do I have to join a queue just to get the phone number of a CL?!?!?
Time we all started voting with our feet.
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When you have a choice of nearly 4000 CL and Club sites and you can’t view in advance to check suitability for your needs before booking in this day and age it’s a bit pathetic. Years ago before the WWW when you had to go to the newsagents to get a. Caravan site directory was more advanced and easier than this shambles.
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This is just a joke. Tried to get on to check my exisiting bookings and guess what, they cannot be accessed. Chat line is down and the telephone says they are too busy to take calls. All I can do is book elesewhere and get a couple of 'stroppies' for not turning up. Just imagine if you had deposits hanging on these sites?
I have been a member for almost 20 years and think that the club has gone from bad to worse as it tries to move to a commercial organisation and away from the club ethos.
If this is the way for teh future, I for one am out.
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Finally - a successful booking. Think my previous attempt failed as dates I wanted were no longer available by the time I had entered all the additional info now needed.. But system should not throw you out, just return you to date/pitch selection if that is the case.
Also solved the date of birth entry for wife - tap on year in calendar box and it opens up scrolling year selector. But what was wrong with just typing dd/mm/yyyy maybe that works on pc but it doesn't allow it on android tablet.
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I feel sorry for the front of house staff, those at the Sites, those who have to deal with all the mayhem and disgusted customers, those who are fending off negative comments on here, on Facebook, on Twitter, etc…..
Any Business failing so spectacularly at delivering to customers usually has someone very senior out facing its customers, showing support for staff, giving reassurance to fee paying Members. The silence from those at Club HQ, responsible for implementing the changes is frankly deafening.☹️
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Logged on to check my bookings, had a 6 minute wait.
No bookings 😡
Logged out, then in as OH
Booking is there, you have to be the lead member to see bookings 😲 was it always like that 🤔
Anyway all ok.
No more bookings to make at present.
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I logged in to check my site bookings and find I have to wait in the queue just to check them.
The app doesn't seem to work at all and the length of time it's taken me to get to the end of this thread is ridiculous.
I've made a booking under the new system but hy do they need to know the names and dates of birth of other visitors?
I see there now seems to be an automatic charge for a second car which wasn't there before.
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Can anyone tell me how I can view my bookings? I go to my profile, click on my bookings and it takes me to the bookings page. I only want to view them to make sure they're all there. Yes, I'm the lead member.
This is via the website. The app won't work - comes up with an error message.
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Words can not describe my amazement at the new website, the old site was great, quick and easy. You could visit to browse, book, amend within minutes. Currently can't see what 10 nights I've booked for October, so guess I'll be a no show.
Who ever sign this creation off should be hung out to dry and the website builder sent back to collage or go back to his chef's job.
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In answer to the question posed by the OP - how about "made a complete dog's breakfast of it"!
I've just waited for however long, for my turn to view the website to check my future bookings. Eventually got onto the page which is 'merely' concerned with making a new booking - no facility, that I can see, to check existing bookings.
I just can't believe how completely useless the site now is. I would also be interested to know why it's suddenly necessary to have to queue to visit the website. Am I expected to believe that the new site is so popular that it has attracted so many more people eager to make a booking with this club. I somehow, very much doubt it.
I have remained a member of this Club for two reasons - to maintain my Caravan cover and the ability to use CLs. I am seriously going to reconsider both options when my 'van cover is due for renewal at the end of the year.
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Remember how the Club gave Members the option of opting out of a plastic renewal card? Well I have just tried the App on both my Apple devices, phone and Pad, and neither will allow me to sign in🤷♀️
On the plus front, I did retain my plastic membership card, and still have an old paper map and directory. So, whilst operating in a time warp, somewhere late 20th C, it’s a whole lot better than this up-to date shambles. 😉😄
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Meanwhile, over on the C&CC website I was able to instantly access the booking system and complete a dummy booking at Blackmore, Malvern for 2 nights the weekend after next on HS with EHU for 2 ACR adults at a cost of £49. I’m so glad I kept up that membership.
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And wait until there’s no paper handbook😦
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This is a UTTER DISGRACE - clearly nothing has been planned or tested properly and the new booking system has been rushed in so the club can gather in deposits from people who want to book for next summer (That was obviously the plan from the moment they stopped us booking anything after May 2023)
Not only is the web site system a shambles but the CAMC app also refuses to work too - if I try and log in I get an error message saying "invalid client". If you check for updates to the app there are none available and if you uninstall and go to re-install you discover that the 'new' app isn't ready either - it will only allow bookings to be made for European sites ... but oh, hang on, it also gives an error as soon as you open it saying "back soon"
Disgraceful, shambolic, embarrassing - the management of the club should be seriously considering their positions having over-seen this project.
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Likewise Tinny - I made a booking for their Kendal site, yesterday - primarily to enable us to take the van to ALV in November, for service. All done and dusted in a few minutes and for a damn site less (with ACR) than this club's offerings. Didn't even bother to look at CAMC sites given what is happening at the moment.
I wonder what 'their' estimate of lost revenue is / will be, as a result of this fiasco.
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I think the club have lost the plot, 20 minute queue to view existing bookings so not bothering and will turn up for booked sites with screen shots taken of the original bookings and email confirmations.
Maybe the queue is a result of the multitude of pitch types that can be booked..another waste of time and our money.
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Don’t forget there’s the AGM upcoming in October. They might have to allocate a bit more time to dealing with exasperated customers than they usually do. That will eat into the ceremonial backslapping time quite a bit I should imagine.
If it was me, I would definitely want an explanation for the last months of planning, delays, website downtime, poor communications, culminating in the current fiasco, and from those who decided how good an idea it was, rather than the poor souls left manning the lifeboats and dealing with the débâcle.
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Be careful what you wish for!
Has this Club, formed with the interests of the members at heart, abandoned this early ethos?
I went on the booking page last night at 7.45pm and went to bed at 10.15pm still in the queue.
It wasn't me who wants holiday plans fixed in stone, it wasn't me who doesn't like choosing a pitch on arrival when I see the layout of the site and the weather conditions. It is me who appreciates being greeted by a smile from a warden after a difficult journey on the M5, and it is me who appreciates wardens allowing earlier arrivals and later departures where they can.
Is this really what members want?
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You’ll never guess what I have found🤣🤣🤣 A feedback form for any issues encountered with the new booking system.
https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback
Just need to check spelling of fiasco………………🤔🤣
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Managed to get through to the booking page after many many hours of trying only to be asked the date of birth of a non lead guest. It wasn't possible to type it in as the calendar popped up. Only way was to go back nearly 70 years a month at a time ! They're having a laugh !
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Once upon a time, a Caravan Club member queued for 1 hour 45 minutes to simply check his UK bookings. He was a simple soul and soon, (kidding) he was overjoyed when he was allowed to click on "My Profile" and then on "My UK Site Bookings".
Oh, how he smiled with glee as he looked forward to simply confirming the bookings he had, the joy, the excitement.....and then perhaps, he could even make some new bookings for him and his family.....but then....
Stormclouds gathered, thunder roared and lightning rent the skies asunder as he was banished from the website and sent back to the darkness and despair of the queue for another period of contemplation and anger.
Why oh Why, had he been so foolish? Had he not known that the wicked rulers of the Club had decreed that their new system would show the Members just who was really in charge of "their" club?
And they all lived unhappily ever after.
Sorry about this nonsense but I had to do something whilst I was waiting to get onto the website....
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Another frustrated member.
Only a 35 minute wait this morning, managed to get the site and pitch I wanted, ignoring giving my mobile number to the ferry operator, as I'm only going 20 miles into the New Forest. So all OK until it came to making payment, card number details entered, even got a message on my banking app to confirm payment, which I did only for the new system to then tell me that payment was unsuccessful, No Reason Why given. But my banking app shows that the payment has been taken. I now have to wait between 7 to 30 days for the club to make a reversal payment. Thanks to the Chase Bank team who responded to my chat request within a minute
So at the moment No Booking and money lost.
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Controversial subjects always seem to bring people onto the forum. Lots of new names who don't seem to have posted before. Lets hope some of them stick around so we have a wider view of all things CMC generally.
David
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What was wrong with the original online booking service?
I have tried to book a site waited 45 minutes not the 20 it said and eventually got on line started to book a site and then it cut off and put me back on to waiting list!
I decided to phone the site and a recording said go on line to book or leave contact details which I did the site didn’t call back .I tried the site A further 4 times complete waste of time
I called a private site near to the caravan Club site and got a booking straight away with all the facilities of the club
I agree with most people on this discussion why change some thing that worked with the Old system
as far as I can see the new system is a utter waste of caravan club money I think that a few members will be leaving
Rant Over
Freddy a dissatisfied member
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