What have they done?
Comments
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OMG what a mess, tried on website - 20 minutes queuing time, 3940 before me!! Gave up, went to app, 'invalid client' error message, gave up again. Was there no testing of new system? why weren't a selection of members asked to do a User Acceptance Trial as is normal when large software systems changes are implemented??
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Well, what can I say.....
I waited for 2 hours and watched it count down from 8K customers, only to reach the head of the queue and be redirected to........the spinning wheel of death! Obviously my smart phone (1 year old) is not compatible....really!
But being a savvy person, I also logged onto my old computer which was 5 minutes behind the phone. So again I reached the head of the queue and surprise.... I got in!
The new screens are AWFUL....I have made a booking but had to enter a lot of information that was never asked for before, and click a few times that I accepted T&Cs. Whether this results in the booking I think I have...who knows; a screen print of the completion page only gives you the monetary information.
As for the whole experience....In the words of X Factor...it's a NO from me!
PS: THE PHONE IS STILL SPINNING..........
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Have had two text messages about my forthcoming booking, one on the 8th and one today. They have said that their " site staff are getting to grips with our new booking system and things may take a little longer than normal" . How the heck do they expect us mere mortals/members to navigate it if site staff that have been having training for weeks on it are still struggling with it?
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Early days I know but what a mess. I spent best part of 2 hours waiting to book a site, filled in all the details , paid, got a booking reference and then a message that there was a problem. Got back on line, waited another 1 1/2 hours to get back on the site and can't check my bookings whether I've got the dates or not. It just goes back to the booking page. Fiasco is the word.
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I just can’t bear it. As I wait again to try and look to book I now find I’m number 10,546, yes I gave up this afternoon when I was 4,718. It’s just gone 9pm surely there is something on the telly that 10,545 could watch and let my little person walk the path instead of being stuck at the start in the corner. What a system, here’s to hoping for progress, by my little person and better tv programmes.
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Having seen site down - maintenance over the weekend & it up & running today, I thought as I had an email as I have a booking in October, let's try.....
I only wanted to check my booking but I was still put in the queue, 59 minute wait it said......
After reading these posts, I checked my phone..... still loading
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I am lost for words, the launch of this new system has been a PR customer relations disaster. I tried to book several times after 1pm today, queued for nearly an hour each time, I actually got on once, tried booking the site I wanted, it wasn't available so it kicked me out and I had to rejoin the back of the queue. In the end I resorted to driving to nearby sites to see if they had availability... unhelpful and in some cases rude staff at Camelford, trevithick farm and Melrose farm. Some staff told me they were more frustrated than me at the new system and the way it has been handled.
COME ON MANAGEMENT!!! GET A GRIP, SORT YOURSELVES OUT AND OFFER MEMBERS SOME SINCERE APOLOGIES AND COMPENSATION.
I HAVE NOW BOOKED 3 WEEKS WITH ANOTHER OPERATOR. HOW MUCH REVENUE HAVE YOU LOST THROUGH THIS.
ABSOLUTE DISASTER! THINK I WILL CANCEL MY MEMBERSHIP
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Shocking! To say the Club have been blowing their trumpet about the new booking system I hope now that they are hanging their heads in shame. Fiasco doesn’t cover it.
Who wants to wait hours just to get on a website?
Needs sorting and needs sorting now! Appalling doesn’t cover it.
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Absolutely absurd system - never come across anything so ridiculous - Queue number 44486 and number of people ahead of me - 11397 - really, there are actually currently 11 thousand three hundred and ninety seven people trying to book a Caravan and Motorhome site at this moment?? What am I supposed to do???
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This new system is a complete waste of time! We enquired about availability and was told we would have to wait for an hour to be able to check- absolutely crazy!! As it happened we managed tobook a site nearby but we are definitely minded to cancel our annual membership- we simply don’t have the time to wait for an hour to get onto a website just to be able to check availability!!!
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What concerns me about it all is what is happening with any deposits that have been paid by those "lucky" enough to be able to book a site? Further upthread somebody posted to say they'd booked, paid and got a reference number, but then couldn't find his/her booking. Has it been booked, but more importantly, has the deposit been allocated to the relevant booking?
I certainly wouldn't be brave enough right now to pay a deposit into this system.
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Having read all these posts then trying a dummy booking, I have to agree this new booking system is even worse than the other club. I think the only way management will listen to members is by us all stop making bookings and not renewing membership.
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Well, it's no surprise is it?
I stopped popping into "Club together" because the software is so bad. If they can't sort this out how on earth can we expect the poor loves to come up with a new and workable booking system?
I'm travelling today. The email that I have received about "staff getting to grips with the new booking system" suggests that my pitch tonight may well be in the carpark with everyone else trying to book in.
As I can no longer access my "future bookings" page I am going to assume I don't have any and book somewhere else. There we go. 40 days of business lost at a stroke by the club.
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I have tried extending my stay at new year for Gatwick when I visit family but it Is showing closed. I also tried Alderstead heath and that was showing closed for Feb . Is the Cmhc closing these sites. Thanks
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Who ever allowed this to be developed then to be implemented and go live needs sacking immediately along with the team that developed it. All i can say is the site wardens are going to be very busy answering the phone because thats the only way people will be able to make a booking. Queuing whats all that about ?
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This system is extremely poor and immediately needs to be replaced or thrown in the bin. Wait 20-30 minutes for the site to deem it will make me wait is unacceptable. I think a refund of my recently paid membership is in order.
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I thought it may be less of a problem this morning,(one can only hope)I only wanted to check my bookings to amend one , which with the system that worked it was straightforward,,now it means joining the booking que;ue WHY?I tried yesterday and have tried again this morning and am in a queue again? What a complete.shambles ,
I have now booked the ccc site which is next door glad I have not paid a deposit for this club as unless it vastly improves will not bother to cancel my booking
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from time to time, sh*t happens, and big IT cock ups aren't unheard of...
however, looking at where we (the Club) are at the moment, one assumes that at this time there should be regular (every few hours) 'progress' sessions going on between the IT management and that of the Club to assess the impact of what's happened and to attempt to mitigate the damage.
...which sections of the mess can be salvaged the quickest and get something back online that works and can restore a tiny bit of evaporated customer confidence.
while this is going on (and hopefully there is plenty going on, a few all nighters already pulled, I'll wager...) what's also needed is for CAMC management to step up to the plate and to keep members informed.
surely it's better to admit something is wrong, that there is a plan to fix things, and this is how it's going to be done within this timescale.
This is the least I would expect from a business.
leaving customers dangling with nothing but huge waits and then system crashes is guaranteed to send folk looking elsewhere to confirm their touring holidays.
we might be reaching a watershed moment where the Club is forced to do something it absolutely hates doing....talk to its members.
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Yesterday I was #2730 in the queue. Tried again today #1689. Looks like the club have excelled themselves this time at pi**ing off its members.
The app seems to be working on my phone, in that I can log in and get to the booking section, on a site that I want next week. I didn't try booking though - waiting for the weather!.
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Even when you get on JVB the information is not as clear as it could be. There is only a reference number and dates for your sites, no site name. Which when you have a lot of 2 / 4 day bookings for a tour is a little confusing. You then have to view the booking before you get the button to amend it.
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This is APPALLING!!
I can understand glitches in a new system but I have never seen anything so bad as this set up - why on earth have management allowed this rubbish to be released.I am desperately trying to cancel a booking but trying to get into the system has been impossible initially and when in trying to find how to is a mystery. This will cost us cancellation fees if delayed further. I am furious.
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This has probably got to be the worst roll out of a new system ever. I think we would all understand if there were a few teething problems but last evening having waited for nearly 2 hours to make a booking ( at one point there 10000 + people in front of me) I gave up. I have, however, now joined the Caravan and Camping Club which took me less than 10 minutes to join and another 2 mins to make a booking. We are very very disappointed with this!!!!!!!!!
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In my opinion the old system worked perfectly fine, all it needed was when it got to the page with a breakdown of cost and total price was a pay deposit section adding into system, as for making all your booking at once it wasn't exactly hard to do on the old system but again this could have been sorted with a simple Do you want to add another booking,
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I’ve just been on the new site and found it a bit confusing to find my way around. Out of interest I looked at a site and can find no availability calendar which is what I loved about the old system and which made it far easier than a rival club.
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What a mess,the site staff I have spoken have said they thought it would be,
As so far it is only one booking that now could be a NO SHOW its is not going to bother me as it is the only one of ealy next years bookings I can cope with the warning email
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