What have they done?
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Nope W not surprised at all🤷🏻♂️. The writing was on the wall, they fiddled whilst Rome burned(C&MC), I like that(I love mixing my metaphors). That’s probably why we regulars are not over excited. The lights are on the doors are open but no one is at the wheel☹️
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I can’t even sign in on the app, keeps saying my credentials are invalid
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Agree with everything you say. However, part of any implementation is Lessons Learned review. It appears they aren't doing this. The last update to the system was a similarly spectacular mess, we lost a holiday because of it. It did settle down and became the system we have just lost and grew to love. They just haven't learnt the lessons of cutover, perhaps phased implementation would have been better, just saying 🤔
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Ditto this.
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+1👍🏻👏🏻👏🏻. £7billion profit & still double bills🤷🏻♂️🙄
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Went to check something on the CL I’m staying at tonight and was immediately presented with the queuing page, I’m am number 2000 and some thing! CLs have never been part of the clubs booking system so why are they in the queue. What nonsense, it’s back to the book and telephone for me. What a total shambles
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I too tried to check my uk site bookings but decided not to bother because the queue was so long. I logged out then decided to look at the site that we have booked to check the directions only to find that I was still in the queue. Why isn't there a "leave the queue " option? I'm sure a lot of people come out because they can't be bothered to wait but if seems that once you try once, your place in the queue remains until you reach the head of the queue and your allocated 20 minute slot expires. Having logged back in I spent a while amusing myself reading all the comments above then found that I had reached the head of the queue so thought I might as well check my bookings. As previously mentioned clicking on the "my uk site bookings" just took me to the booking page. But there was a live chat option so I thought I would try that. Guess what, there was no one available to chat. I bet they are all hiding in the loo.
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Well they did state that it would be an "experience", but it is not exactly the experience that we wanted!
I have been with the Club 9 years now and during that time the web site has always been very slow, quite often unobtainable and frankly, very mediocre. Members complain about it frequently so one wonders why they have not moved to another IT company. Obviously it would be a big move but other companies must have done so if they were not receiving the service which they required.
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If you go in through club sites it still says bookings can be made up to the end of May 23. That is clearly not the case as I made one in August.🤔
However, if I had been releasing the new system I would have trumpeted as loudly as I could with emails, texts, twitter and Facebook that the new system would go live on so and so date, but no new months would be added. This would have given folk a chance to look at the site with relatively few new bookings being made, as most would have been made already to avoid deposits. It would have given those wanting to amend bookings, including checking / changing surface type, a fighting chance of doing so without the site being overloaded.
The additional months could then have been released at staggered intervals to avoid overloading the system.
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Hi everyone,
We are still experiencing some technical issues with the launch of the new system. We have instigated a queuing system for members who want to make a UK or overseas booking on the website. We are experiencing high levels of demand so please remember you can now make more than one campsite booking at the same time - no need to make a single booking, and rejoin the queue.
When it is your turn, you will have 20 minutes to make your bookings. The team are working tirelessly to resolve these issues and we apologise for the inconvenience this is causing.
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I have just waited 30 minutes to check late availability which used to take me 30 seconds.
I put in Norfolk and get a long list of places [top one the Norfolk and Norwich Hospita] scrolled down to Norfolk UK access the booking form, but nowhere can I find type of pitch required, press enter and the list of sites comes up on the left of the screen with most of the screen taken up by a map of Europe.
And that was just the start...
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Yes. Especially your last paragraph.
Given the delays in launching the new system there was obviously, to me any way, going to a much greater pressure on the system than normal. So to alleviate that, release a couple of a weeks at a time.
BUT and it is a huge “but” for the Club, that would have necessitated the Club communicating with ALL members, something they seem very reluctant to do. In any difficult situation communication is key. If people know what is happening they are more likely to forgive/cope with the issues concerned. It is the not knowing, not being given information, that causes anger. I would have thought that any half way decent PR dept would have told them that. it is called damage limitation.
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Thank you for coming on and trying to cover up for the mess of the new site ,even site staff are pulling their hair out it seems ,why have it seems the simple way the old system worked been made so much more difficult even trying to check bookings puts you into. the queue as it seems all bookings are now cobbled into one which is not as you say but with everything in one place which is causing the big issue even overseas bookings ?
Ps Since when have CLs been open to non members?
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This is a shocking situation the Club have put themselves in. I can't ammend my booking, I need to cancel mine for this weekend. I tried yesterday and failed and saw there were issues. I assumed these would be sorted by today but no.
I have tried the app, but it won't recognise me.
I have tried to phone but unsurprisingly there is a high call demand and I'm told to try later - no option to leave a message.
I have tried online and waited ages. It said my wait time would be 20min but this was way out, much longer. I did get on though BUT THERE WAS NO OPTION TO AMMEND! BOOKING ONLY!
I have tried the site I'm booked with but they are constantly engaged!
So basically no way of contacting the Club. Disaster. How was this not tested beforehand? Hours into this change the problems should have been seen and the system rolled back. I can only assume this is now spiralling. I worked in IT for 20 years, mistakes shouldn't happen like this but there must be a contingency if they do. The fact this is continuing after days is unbelievable.
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If we were in the situation of having booked a Site via the old system, but couldn’t make our dates for whatever reason, if I couldn’t access the website to cancel easily, or get through to the Club Site direct via telephone, then I would simply walk away and not worry about cancelling. It’s a situation of the Club’s own making. We tried this time last year, and back in March to contact a Club Site direct, but no one answered. That’s been the situation for months now, and staff at the Sites actually told us they weren’t picking the phones up.🤷♀️
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Well.I decided to give queue it a chance. Bad move. Having got my email with 'permission to proceed' ,after TEN MINUTES I was not 'transferred to the web site but left hanging'
If the cub wishes,to be,seen more like a business may I respectfully suggest that It behaves like one ,get server capacity that meets,the needs,of its on line users before investing in pods and the like.! After all, don't most members own a caravan or motor home?
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Just spent an hour waiting, got in, chose site and dates, then filling in all the additional info. After lead passenger wanted name and date of birth of other pax (wife) - cannot type in box, just monthly calendar box pops up, and have to click back a month at a time. To go back to the 1950's impossible so I made my wife just over 18 ;-)) . Pressed next and 403 error all my time wasted and basket empty. What a joke.
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I don’t understand why a queuing system apart from the old opening day for booking which no longer exist, I never had a problem booking. So why change it, view your sites, check availability and book all from the same page simple.
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Yesterday I waited 3 hours 12 minutes in a queue to book a site, once in this was fairly painless and all seemed well.
However this morning, I tried to check my bookings as I did not receive a confirmation email and after another wait in the queue was redirected back to the booking page.
There does not seem any way to view existing bookings on the new system, it simply redirects to the booking page. I have tried different browsers/ different devices with the same issue
What a waste, at least the old system was functional.
Malcolm
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