The 1pm arrival message getting through
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I’m not so sure. I’ve not had an email explaining the reasons, or even stating the new time. I don't bother with the mag and there was nothing with my last renewal notice.
CAMC need to be more proactive in getting the message across that people must stay off site until 1300. Until they do that, people will think it’s OK to turn up and wait like Warwick man or Black Knowl man.
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Guess what I have found🤣 As usual with this website, the vital information folks might need tends to be buried amidst other things, but this page gives updates on anything happening at individual Sites, such as events,ongoing work, etc…. I have never seen this page before, but apologies if others have. And right slap bang close to the top is a very useful message……..
https://www.caravanclub.co.uk/beforeyoutravel/
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It’s been mentioned and posted in many places, on booking confirmations, back of toilet doors, on here, on reviews in other club communications The excuses will eventually run out! Today I heard of one early arrival who turned up way earlier giving a warden and other members a very hard time, refusing to return later and rude with it, apparently they had their booking cancelled. There is only so much friendly persuasion can be given! Abuse should not be tolerated in any form!
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I didn't mention anything about having read the rules did I?
When anyone makes a booking they have to tick/click a box saying one agrees to abide by them and the T&C. If any one does that with out reading them then they have themselves to blame.
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Well done for finding that, TDA. It’s there but needs to be targeted to individuals rather than relying on folk finding that page and bothering to read it. No, I’ve never seen it before either. I fear that won’t hit home🤷🏻♂️🙁
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Thanks TDA with the increased exposure th8s is being given only the few will ignore!
From the ‘horses’ mouth!
“Campsite arrival times
The earliest arrival time at most campsites is now 1pm. Please ensure you arrive at this time or later to avoid congestion, blocking access roads or causing possible disruption to public highways. For the most up to date arrival times, please check the individual campsite webpage.”0 -
I’ve said it numerous times, some of the most important information, which affects so many is so hard to find on this website🤷♀️ I couldn’t find it again when I tried.
Why doesn’t the Club flash up information like this as you log in, like Bank’s do with important stuff. It’s general information, that everyone needs, and that might just help site staff as well. Doesn’t have to come back up once a “don’t display this message” box is ticked.🤷♀️
Wont take the selfish out of the equation of course.
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I’m not doubting you, Micky, but it’s the first time I’ve seen it and I suspect I'm not alone.
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True but until the club makes a concerted effort to advise each member personally, they cannot categorically refute claims from an individual that didn’t he/she didn’t know.
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You are advised personally in the emailed booking reminder not only about not arriving before 1300hrs but also to check directions to site and you are steered towards the web page "Before you go" to check for incidents.
Yesterday, just as I was cycling back into the site I noted the earliest arrival was at 1224!
If anything needs to be made clear it is:
No waiting in the access road which inconveniences those already on site who want to come and go.
peedee
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I get those reminders PD, but those who have opted out don’t. Even some of those who have opted in don’t, I believe brue has been trying to reinstate them for some time. What it needs is an email, or even better a snail mail mailing to all members, stating that the clubs policy is that anyone turning up before the appointed hour will be turned away and not be permitted to queue.
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+1 to PD and Steve
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I wrote to the club when it was first mooted for the earliest arrival time was to be altered to 1300and made the new standard across the majority of the sites network
I was told in the reply that it had been advised in the magazine also all site booking acceptance emails did show the earliest arrival time also was shown on the website at the head of "before you travel"
Therefore it was not needed for a mail drop as well
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Unfortunately Peedee there seems to be a break in the communications system. The only thing I and orhers receive is a booking confirmation. I have tried updating my communication preferences three times recently, I get an auto response noting this and nothing else. I started a thread to query this. The subject was raised by Davidk (I think?) on my behalf. Rowena responded, I got in touch with the IT dept, absolutely no come back or response.
This is a major failing and many may not be receiving booking updates and reminders.
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"No waiting in the access road which inconveniences those already on site who want to come and go."
A point I keep making as folk confuse arrival time with booking in time.
I repeat, I have never before seen the webpage TDA linked to or had any similar reminder by email/post. In my view, that is why the message is failing to reach home.
I have always found booking reminders to be sporadic. Sometimes they arrive, sometimes not.
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I put a link to the before you travel Web page quoted somewhere on CT it is also on the booking confirmation. But some of us only have this one communication and it's easily overlooked. It looks as though it has been updated recently!
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A warden told me yesterday that the frequency of early arrivals is possibly reducing. He told me he always greets them warmly and then politely asks if they are aware of the arrival time. Disappointingly he told me it appears that most do but then those ‘buts’ follow! Some he also told me take exception to even being asked and a small number are very rude.
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I can see you might misjudge arrival at a site by 5 or 10 minutes, but if you are going to be any earlier surely it is easier and more pleasant to stop somewhere for a coffee or wee walk rather than sitting outside some barriers and waiting.
Why are some people so keen to get on site early, they will have a pitch booked anyway? Is it to nab the 'best' pitches?
I don't think I have ever arrived on a site that early anyway!
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TDA
The Club will be able to tell how many hits that page has so should know how well used it is? Probably been a spike of viewers since you posted the link
If the page is not viewed that frequently then it should flag up to the Club that the message is not being seen by enough members? I am not sure why a long term member would view that page, newbies maybe? To get the message through the Club really need to get members to accept arrival times as a separate tick box along the lines that "You understand the earliest arrival time on site is 13.00pm and if you arrive before this time you are likely to be turned away" Tick that you understand. It would do no harm to send out an email to all members, regardless of their preferences, on the subject. That should even reach those that currently are having difficulties. There are some pretty simple solutions to over come this problem. There will always be those that won't obey the rules but they have to be dealt with separately.David
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"You understand the earliest arrival time on site is 13.00pm and if you arrive before this time you are likely to be turned away"
I think we need to remove the possibility of "likely" from that statement for it to work for everyone.
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Everyone now receives the "before you travel" link on their booking confirmation. I presume this updates itself frequently due to local circumstances eg roadworks. The 1pm arrival is stated etc. Whether everyone checks or even reads all of the info is another matter but I'm sure most would read the arrival time and the tick box you have suggested could form part of the original booking acceptance.
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There’s a box I tick at the moment, I think it’s that I agree to the T&C’s. It just gets ticked automatically. I fear the same would happen with any box re earliest time of arrival, which are actually part of the T&C’s in any case. However, it’s all the CC can do, that and perhaps an email / letter to everyone as I suggested earlier. If that still fails to get the message across, stronger sanctions may be required. Personally I feel that anyone who gets abusive at being turned away for being early, should have there booking and membership cancelled.
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Then and their, in fact.
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I think the T&Cs are the same for all bookings? Ialso just tick the box , if there was a tick box for earliest arrival time it would still be the same if we all ticked that box it would also help with any bad attitude by arrivals especially if it also stated stated earlier arrivals unless agreed with the site concerned could mean your booking may be cancelled
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Anyone who doubts early arrivals are a problem should see the latest review of Cirencester.
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